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The Sytel Predictive Dialer Advantage - HomeThe fact is that virtually no predictive diallers deliver good performance under Ofcom rules. Here's the solution.
http://predictivegain.co.uk/
The fact is that virtually no predictive diallers deliver good performance under Ofcom rules. Here's the solution.
http://predictivegain.co.uk/
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The Sytel Predictive Dialer Advantage - Home | predictivegain.co.uk Reviews
https://predictivegain.co.uk
The fact is that virtually no predictive diallers deliver good performance under Ofcom rules. Here's the solution.
predictivegain.co.uk
Progressive Dialling - The Sytel Predictive Dialer Advantage
http://www.predictivegain.co.uk/progressive-dialling.html
With progressive dialling, only one call. Is initiated for each waiting agent. Because the agent will always be available, no abandoned calls.
The Sytel Predictive Dialer Advantage - Home
http://www.predictivegain.co.uk/index.html
In the UK, outbound operators are getting a raw deal, and Sytel. Says “Enough is enough! The fact is that virtually no predictive diallers deliver good performance under Ofcom rules. Is changing the game, fighting for better productivity and a healthy future for the industry by offering a way out of this dilemma. What’s the problem? At the centre is the issue of abandoned calls. Aka silent calls). Ofcom. Introduced laws in 2003 to limit the number of abandoned calls allowed. This effectively gambles on a...
Abandoned Calls - The Sytel Predictive Dialer Advantage
http://www.predictivegain.co.uk/abandoned-calls.html
Aka silent calls, nuisance calls). An ‘abandoned call’ is said to occur when a consumer answers a call but no agent is available, so the call is ended. Abandoned calls are the inevitable waste product of predictive dialling, where more calls are launched than there are waiting agents, in anticipation of some of them not being answered, some being answering machines, etc. For details of the regulations, see the full text from Ofcom.
Predictive Gain - The Sytel Predictive Dialer Advantage
http://www.predictivegain.co.uk/predictive-gain.html
There is a common idea that the figure for average agent talk time will tell you how well your predictive dialler is performing. Well, OK… but that’s only half the story. What that figure does not tell you is how much extra talk time per hour. You are getting over progressive dialling. This figure is known as predictive gain. And it is the only. Valid way to measure predictive dialler performance. For an introduction to predictive gain, see the Sytel video. V16, PPT, 280Kb).
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Outbound Voice - Sytel
http://www.forum.sytel.com/products/outbound-voice
Reporting and Data Feeds. Scripting - 3rd Party Integration. SCC) offers automatic outbound dialing of unparalleled performance, delivering maximum agent talk time with minimum nuisance calls. The dialer component within SCC, Softdial Plugin. Dialing. Depending upon the requirement, these modes of dialing can be easily switched between. There's nothing difficult about preview and progressive dialing, but predictive dialing is another story! VEM continuously monitors all events that are part of the dialin...
Outbound Voice - Sytel
http://www.sytel.com/products/outbound-voice
Reporting and Data Feeds. Scripting - 3rd Party Integration. SCC) offers automatic outbound dialing of unparalleled performance, delivering maximum agent talk time with minimum nuisance calls. The dialer component within SCC, Softdial Plugin. Dialing. Depending upon the requirement, these modes of dialing can be easily switched between. There's nothing difficult about preview and progressive dialing, but predictive dialing is another story! VEM continuously monitors all events that are part of the dialin...
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The Sytel Predictive Dialer Advantage - Home
In the UK, outbound operators are getting a raw deal, and Sytel. Says “Enough is enough! The fact is that virtually no predictive diallers deliver good performance under Ofcom rules. Is changing the game, fighting for better productivity and a healthy future for the industry by offering a way out of this dilemma. What’s the problem? At the centre is the issue of abandoned calls. Aka silent calls). Ofcom. Introduced laws in 2003 to limit the number of abandoned calls allowed. This effectively gambles on a...
The Sytel Predictive Advantage - Home
In the UK and US, outbound operators are getting a raw deal, and Sytel. Says “Enough is enough! The fact is that virtually no predictive diallers deliver good performance under Ofcom/ FTC rules. Is changing the game, fighting for better productivity and a healthy future for the industry by offering a way out of this dilemma. What’s the problem? At the centre is the issue of abandoned calls. Aka silent calls). Ofcom in the UK. And the FTC in the US. The challenge for outbound operators. This effectively g...
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