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Service Delivery Heresy

I don't like the idea of wasting the customers time with processes and inefficiencies. Some see me as an anti-ITIL luddite yet quiet the opposite is true. The philosophy at the core of ITIL is one of my passions. Repeatedly it is oft implemented wrong in an attempt to short-circuit the reality of the time required to become a "trusted partner" to "the business". To this end I write my thoughts on these pages mostly as a way to exercise my heretical teachings for people like you to co

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Service Delivery Heresy | primalthought.blogspot.com Reviews

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I don't like the idea of wasting the customers time with processes and inefficiencies. Some see me as an anti-ITIL luddite yet quiet the opposite is true. The philosophy at the core of ITIL is one of my passions. Repeatedly it is oft implemented wrong in an attempt to short-circuit the reality of the time required to become a "trusted partner" to "the business". To this end I write my thoughts on these pages mostly as a way to exercise my heretical teachings for people like you to co

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1 service delivery heresy

2 operational projects

3 rant

4 disclaimer

5 so understand this

6 now here

7 thanks strong bad

8 cheers

9 posted by

10 primalthought

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Service Delivery Heresy | primalthought.blogspot.com Reviews

https://primalthought.blogspot.com

I don't like the idea of wasting the customers time with processes and inefficiencies. Some see me as an anti-ITIL luddite yet quiet the opposite is true. The philosophy at the core of ITIL is one of my passions. Repeatedly it is oft implemented wrong in an attempt to short-circuit the reality of the time required to become a "trusted partner" to "the business". To this end I write my thoughts on these pages mostly as a way to exercise my heretical teachings for people like you to co

INTERNAL PAGES

primalthought.blogspot.com

1

Service Delivery Heresy: June 2016

http://primalthought.blogspot.com/2016_06_01_archive.html

Thursday, 30 June 2016. The 1000 cuts that bleeds your organisation. OK be warned you are entering a dangerous place! I am in a stable frame of mind now, but no doubt I will mouth off shortly as I work myself up into a lather about the foolishness of organisations and managers and good people who do dumb things! So it should be understood that I don't believe in "operational projects" or "business as usual projects"! There is nothing in the middle where we do projects to deliver what should be BAU! 1 It ...

2

Service Delivery Heresy: April 2016

http://primalthought.blogspot.com/2016_04_01_archive.html

Thursday, 28 April 2016. Why I can't stand Kanban and it's acolytes. The hate filled intro. If there is one this I can't stand it's those smug preachy Kanban board acolytes infesting my Service management forums. Talking about how wonderful Kanban boards are. How the great Kanban Board changed chaos into order, saved their marriage and got them off drugs, and now they live according to a higher order. So intrigued you read on. And I roll my eyes. The Board with the team around it slide. For a small team ...

3

Service Delivery Heresy: May 2016

http://primalthought.blogspot.com/2016_05_01_archive.html

Tuesday, 31 May 2016. Lessons I learnt being a tradies labourer - Part 2 - Communication. Welcome to no 2 in a series of about 10 posts, it might be more, or less, I don’t know yet. If you want to read the first post its back that way but you can always go read that first then come back here, or vice versa. It won't hurt you to read this first, but the first post has the prelude which will give you a lot of context. But let's get back to the lessons I learned from being a tradies labourer. You see a work...

4

Service Delivery Heresy: Lessons I learnt being a tradies labourer - Part 2 - Communication

http://primalthought.blogspot.com/2016/05/lessons-i-learnt-being-tradies-labourer_31.html

Tuesday, 31 May 2016. Lessons I learnt being a tradies labourer - Part 2 - Communication. Welcome to no 2 in a series of about 10 posts, it might be more, or less, I don’t know yet. If you want to read the first post its back that way but you can always go read that first then come back here, or vice versa. It won't hurt you to read this first, but the first post has the prelude which will give you a lot of context. But let's get back to the lessons I learned from being a tradies labourer. You see a work...

5

Service Delivery Heresy: Why I can't stand Kanban and it's acolytes

http://primalthought.blogspot.com/2016/04/why-i-cant-stand-kanban-and-its-acolytes.html

Thursday, 28 April 2016. Why I can't stand Kanban and it's acolytes. The hate filled intro. If there is one this I can't stand it's those smug preachy Kanban board acolytes infesting my Service management forums. Talking about how wonderful Kanban boards are. How the great Kanban Board changed chaos into order, saved their marriage and got them off drugs, and now they live according to a higher order. So intrigued you read on. And I roll my eyes. The Board with the team around it slide. For a small team ...

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Service Delivery Heresy

Thursday, 30 June 2016. The 1000 cuts that bleeds your organisation. OK be warned you are entering a dangerous place! I am in a stable frame of mind now, but no doubt I will mouth off shortly as I work myself up into a lather about the foolishness of organisations and managers and good people who do dumb things! So it should be understood that I don't believe in "operational projects" or "business as usual projects"! There is nothing in the middle where we do projects to deliver what should be BAU! 1 It ...

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