joatit.wordpress.com
30 | October | 2011 | JOATIT
https://joatit.wordpress.com/2011/10/30
Jack of all things IT. Forward Schedule of Change (for Self-Service). Daily Archives: October 30, 2011. October 30, 2011. Making the SDE Knowledge Base work for you. For me, out of the box, the Knowledge Base / Knowledge Search function in Service Desk Express (SDE) doesn’t work! In fairness, the reason for this is not entirely an issue with the software but more about how organisations, or more specifically support staff, use SDE. Let me explain:. User unable to print to printer Q1000111. By default, wh...
joatit.wordpress.com
21 | August | 2011 | JOATIT
https://joatit.wordpress.com/2011/08/21
Jack of all things IT. Forward Schedule of Change (for Self-Service). Daily Archives: August 21, 2011. August 21, 2011. Service Tree By Description Rather Than Name. To implement this change we need to alter two files. This first of these is ServiceTreeRender.aspx (located in C:Program FilesBMCService Desk ExpressApplication Server by default). Open the file in Notepad and change the lines:. String sColName = (Fields.GetFieldBySequence(6) as NAMMETADATALib.IMField).name; / Service Name. Convert.ToInt...
joatit.wordpress.com
01 | May | 2010 | JOATIT
https://joatit.wordpress.com/2010/05/01
Jack of all things IT. Forward Schedule of Change (for Self-Service). Daily Archives: May 1, 2010. May 1, 2010. Maintenance Plan for SQL Server 2005 Express. There’s no such thing as a free lunch. First off I created a really simple batch file using Notepad:. Set YYYY MM DD = %DATE: 6,4% %DATE: 3,2% %DATE: 0,2%. Set DBName = SDE. Set BackupFile = C:Program FilesMicrosoft SQL ServerMSSQL.1MSSQLBackup%DBName% %YYYY MM DD%.bak. Osql -S ServerName -E -Q "BACKUP DATABASE %DBName% TO DISK='%BackupFile%'".
joatit.wordpress.com
Reporting Magic | JOATIT
https://joatit.wordpress.com/projects/reporting-magic
Jack of all things IT. Forward Schedule of Change (for Self-Service). Reporting Magic is an enhanced Management Information System for use with the BMC Magic Service Desk Suite / Service Desk Express. Based on Microsoft SQL Reporting Services, Reporting Magic offers a genuine alternative to the Crystal Reports package that is bundled with the Magic Service Desk Suite / Service Desk Express. Reporting Magic will provide all of the functionality detailed below and more. Multiple Data Sources On One Report.
joatit.wordpress.com
ajrbarber | JOATIT
https://joatit.wordpress.com/author/ajrbarber
Jack of all things IT. Forward Schedule of Change (for Self-Service). October 30, 2011. Making the SDE Knowledge Base work for you. For me, out of the box, the Knowledge Base / Knowledge Search function in Service Desk Express (SDE) doesn’t work! In fairness, the reason for this is not entirely an issue with the software but more about how organisations, or more specifically support staff, use SDE. Let me explain:. User unable to print to printer Q1000111. User able to print again. By default, when your ...
joatit.wordpress.com
TechMagic | JOATIT
https://joatit.wordpress.com/projects/techmagic
Jack of all things IT. Forward Schedule of Change (for Self-Service). TechMagic is designed to provide engineers with a license free way of viewing incidents, work orders, purchase requests, problems and change requests assigned to themselves or a member of a group they belong to held in the BMC Service Desk Express database. Unzip the file to any location on the server. Open TechMagic2 0.pdf and following the installation and configuration instructions. It is as simple as that. Leave a Reply Cancel reply.
joatit.wordpress.com
Making the SDE Knowledge Base work for you | JOATIT
https://joatit.wordpress.com/2011/10/30/making-the-sde-knowledge-base-work-for-you
Jack of all things IT. Forward Schedule of Change (for Self-Service). October 30, 2011. Making the SDE Knowledge Base work for you. For me, out of the box, the Knowledge Base / Knowledge Search function in Service Desk Express (SDE) doesn’t work! In fairness, the reason for this is not entirely an issue with the software but more about how organisations, or more specifically support staff, use SDE. Let me explain:. User unable to print to printer Q1000111. User able to print again. By default, when your ...
joatit.wordpress.com
Forward Schedule of Change (for Self-Service) | JOATIT
https://joatit.wordpress.com/projects/forward-schedule-of-change-for-self-service
Jack of all things IT. Forward Schedule of Change (for Self-Service). Forward Schedule of Change (for Self-Service). Unzip the file to any location on the server. Double-click the Setup.exe and follow the onscreen instructions. In the connectionStrings section at the top of the file change the value of each of the settings to match your configuration. Add name="SDE" connectionString="Data Source=Happy;Initial Catalog=SDE;uid=FSC;pwd=fsc" providerName="System.Data.SqlClient" /. It is as simple as that.
joatit.wordpress.com
Resources | JOATIT
https://joatit.wordpress.com/resources
Jack of all things IT. Forward Schedule of Change (for Self-Service). Welcome to the resources page that is the home for all useful information that will be continually updated with new information. 8211; A collection of hopefully useful calculated fields. 8211; Function to check if datetime is in work time. GET PR LINE ITEMS HTML. 8211; Function to return the purchasing line items for a given purchase request as an HTML table row. GET PR LINE ITEMS. SDE 920 DB Diagram. Close Resolved Calls (IE Package).
5whys.blogspot.com
5 Why's?: Thinking - Hanging it all together
http://5whys.blogspot.com/2012/04/thinking-hanging-it-all-together.html
An occasional avenue for me to write something outside of the normal corporate stuff I do. Thursday, 12 April 2012. Thinking - Hanging it all together. I am in the throes of a number of projects and conversations amongst other things, and realised that I am continuously hanging things together, to come up with interesting idea's, solutions or philosophies. I've been doing it for years. What do I mean by 'Wholesale Divestiture of IT', much like the clean up of the nuclear weapons factory mentioned above, ...