processigroup.com.au

The Process Improvement Group | A Great Customer Experience & Efficiency? Yes, You Can Have Both!

3 WAYS WE CAN HELP. We help your financial services organisation to streamline processes so you can:. Develop Efficient Processes That Your Customers Will Love. Boost profitability through strategic cost reduction. Create remarkable customer experiences that grow your business. Why 100% Productivity Doesn’t Exist. Subscribe to our newsletter to receive eight complimentary whitepapers on process improvement. Download our brochure to learn more about the Process Improvement Group. L14, 101 Miller St.

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The Process Improvement Group | A Great Customer Experience & Efficiency? Yes, You Can Have Both! | processigroup.com.au Reviews

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3 WAYS WE CAN HELP. We help your financial services organisation to streamline processes so you can:. Develop Efficient Processes That Your Customers Will Love. Boost profitability through strategic cost reduction. Create remarkable customer experiences that grow your business. Why 100% Productivity Doesn’t Exist. Subscribe to our newsletter to receive eight complimentary whitepapers on process improvement. Download our brochure to learn more about the Process Improvement Group. L14, 101 Miller St.

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6 about us

7 what we do

8 business process transformation

9 cost reduction

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The Process Improvement Group | A Great Customer Experience & Efficiency? Yes, You Can Have Both! | processigroup.com.au Reviews

https://processigroup.com.au

3 WAYS WE CAN HELP. We help your financial services organisation to streamline processes so you can:. Develop Efficient Processes That Your Customers Will Love. Boost profitability through strategic cost reduction. Create remarkable customer experiences that grow your business. Why 100% Productivity Doesn’t Exist. Subscribe to our newsletter to receive eight complimentary whitepapers on process improvement. Download our brochure to learn more about the Process Improvement Group. L14, 101 Miller St.

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processigroup.com.au

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Media | The Process Improvement Group

http://processigroup.com.au/media

Customer Value Proposition Design. Customer Value Proposition Design. Drawing on our extensive experience in identifying massive opportunities for change within the financial services industry, we are regularly invited to contribute to publications and to speak at industry events. Craig has contributed articles to the Sun Herald, The Australian and numerous industry publications. His articles also appear on the Process Excellence and BPM Leader websites. Process and the Customer Experience an Introduction.

2

Why 100% Productivity Doesn’t Exist | The Process Improvement Group

http://processigroup.com.au/why-100-productivity-doesnt-exist

Customer Value Proposition Design. Customer Value Proposition Design. Why 100% Productivity Doesn’t Exist. Many years ago, whilst at University, I studied a set of famous productivity experiments which resulted in the coining of the term The Hawthone Effect (after the Hawthorne works where the experiments were conducted). But what is 100% productivity anyway? I liken work productivity to running. You can sprint for short periods, you can walk for long periods, but neither is sustainable. Walking ...For e...

3

Client Testimonials | The Process Improvement Group

http://processigroup.com.au/testimonials

Customer Value Proposition Design. Customer Value Proposition Design. TMB engaged Craig to assist with the design and establishment of a cohesive approach to business process management and improvement at our bank. Craig is very personable and was able to communicate clearly and openly with staff from the C-level to individual operational staff. I can readily recommend Craig to any organisation seeking these skills and attributes in a consultant or employee. Business Architect – Asia Pacific. Craig is a ...

4

About Us | The Process Improvement Group

http://processigroup.com.au/about

Customer Value Proposition Design. Customer Value Proposition Design. The Process Improvement Group is an Australian consultancy that specialises in helping complex organisations to streamline the way they operate to reduce costs and improve their customers’ experience. Many of you may know Craig Reid. Our CEO as “The Process Ninja”. 8211; he has been recognised by both the Process Excellence Network and Processpedia as one of the top process thought leaders globally. He has also established the #1 p...

5

What We Do | The Process Improvement Group

http://processigroup.com.au/what-we-do

Customer Value Proposition Design. Customer Value Proposition Design. Over 3 days we facilitate workshops with your staff using our proven Process Transformation Method (PTM) that will enable significant cost reductions and customer experience improvements to your chosen process. We bring your staff on the journey by guiding them through the re-design process. Your staff will love working with us we make the process relaxed, enjoyable and even inspiring. Analysis of current customer experience. Current S...

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processigroup.com.au

The Process Improvement Group | A Great Customer Experience & Efficiency? Yes, You Can Have Both!

3 WAYS WE CAN HELP. We help your financial services organisation to streamline processes so you can:. Develop Efficient Processes That Your Customers Will Love. Boost profitability through strategic cost reduction. Create remarkable customer experiences that grow your business. Why 100% Productivity Doesn’t Exist. Subscribe to our newsletter to receive eight complimentary whitepapers on process improvement. Download our brochure to learn more about the Process Improvement Group. L14, 101 Miller St.

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