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Quality Assurance and Training Connection |

Events & News. Welcome – Login. Tip of the Week Archive. Your call may be monitored for quality purposes. Call center outsiders may be surprised what happens behind the scenes when they hear this common phrase. Call center insiders know it takes comprehensive training to make sure the agent knows how to handle each call, and ongoing monitoring and coaching to ensure the quality of every single customer interaction. Both training and quality assurance are key to the success of a call center. Side-by-side ...

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Events & News. Welcome – Login. Tip of the Week Archive. Your call may be monitored for quality purposes. Call center outsiders may be surprised what happens behind the scenes when they hear this common phrase. Call center insiders know it takes comprehensive training to make sure the agent knows how to handle each call, and ongoing monitoring and coaching to ensure the quality of every single customer interaction. Both training and quality assurance are key to the success of a call center. Side-by-side ...

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Quality Assurance and Training Connection | | qatc.org Reviews

https://qatc.org

Events & News. Welcome – Login. Tip of the Week Archive. Your call may be monitored for quality purposes. Call center outsiders may be surprised what happens behind the scenes when they hear this common phrase. Call center insiders know it takes comprehensive training to make sure the agent knows how to handle each call, and ongoing monitoring and coaching to ensure the quality of every single customer interaction. Both training and quality assurance are key to the success of a call center. Side-by-side ...

INTERNAL PAGES

qatc.org

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Regional Meetings

http://www.qatc.org/regional-meetings

Events & News. Tip of the Week Archive. Call Center Glossary of Terms. Networking is an important part of everyone's professional development. And nowhere is it more critical than in the rapidly changing world of contact centers trends and technologies. Check back often to this page to see the dates and times of the QATC Regional Meetings scheduled in your area. Upcoming QATC Regional Meetings. Mississauga, Ontario, Canada QATC and SWPP Regional Meeting - Tuesday, August 9, 2016 - Details here.

2

Educational Offering Resources

http://www.qatc.org/educational-offering-resources

Events & News. Tip of the Week Archive. Call Center Glossary of Terms. QATC Web Seminar Materials. QATC presents web seminars for members on specific topics of interest to Quality Assurance and Training professionals. Presentation materials from these valuable sessions are available after the sessions on this page. QATC Web Seminar - Top 10 Quality and Performance Management Best Practices. Presented by: Patrick Botz, Vice President of Workforce Optimization - VPI. Instructor Observation Form Generic.

3

Member Options

http://www.qatc.org/library/sample-quality-forms

Events & News. Tip of the Week Archive. Call Center Glossary of Terms. The section or page of the Web site you have requested is available to Quality Assurance and Training Connection members and QATC Annual Conference attendees. If you are already a QATC member or are attending the conference, please login now. If you are not already a QATC member, please Join Now. Members Only Content Forums Library. Quality Assurance and Training Connection. Web site solutions by The Web Factors.

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U.S.-Based Government Agency Extends Investment in Verint Actionable Intelligence Solutions

http://www.qatc.org/u-s-based-government-agency-extends-investment-in-verint-actionable-intelligence-solutions

Events & News. Tip of the Week Archive. Call Center Glossary of Terms. US-Based Government Agency Extends Investment in Verint Actionable Intelligence Solutions. US-Based Government Agency Extends Investment in Verint Actionable Intelligence Solutions. Organization to Add Workforce Management, eLearning and Performance Management to Help Drive Customer Engagement and Operational Efficiencies. MELVILLE, N.Y., April 30, 2015. Will help the organization achieve its goals and requirements through the advance...

5

2014 Utility Call Center Operational Excellence Conference

http://www.qatc.org/event/2014-utility-call-center-operational-excellence-conference

Events & News. Tip of the Week Archive. Call Center Glossary of Terms. 2014 Utility Call Center Operational Excellence Conference. 2014 Utility Call Center Operational Excellence Conference. Laquo; Back to Events. 2014 Utility Call Center Operational Excellence Conference. September 8, 2014. September 10, 2014. Nashville, TN, United States. ICMI Contact Center Symposium - Nashville, TN. ICMI Contact Center Symposium - Las Vegas, NV. Members Only Content Forums Library.

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Quality Assurance and Training Connection |

Events & News. Welcome – Login. Tip of the Week Archive. Your call may be monitored for quality purposes. Call center outsiders may be surprised what happens behind the scenes when they hear this common phrase. Call center insiders know it takes comprehensive training to make sure the agent knows how to handle each call, and ongoing monitoring and coaching to ensure the quality of every single customer interaction. Both training and quality assurance are key to the success of a call center. Side-by-side ...

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