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QIFASOLUTIONS

To effect and sustain real business change, it takes inspiration and leadership. At qifasolutons we want to challenge the way you, as a senior manager think about your business, and the way it operates; from the way it defines its short term objectives and long term ambitions, from performance measurement to re defining what success looks like, and how all this impacts on shareholder value. The latest case study results demonstrate significant improvement, when leveraging DEM segmentation:. The purpose o...

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QIFASOLUTIONS | qifasolutions.com Reviews

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To effect and sustain real business change, it takes inspiration and leadership. At qifasolutons we want to challenge the way you, as a senior manager think about your business, and the way it operates; from the way it defines its short term objectives and long term ambitions, from performance measurement to re defining what success looks like, and how all this impacts on shareholder value. The latest case study results demonstrate significant improvement, when leveraging DEM segmentation:. The purpose o...

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1 background

2 leadership

3 kpis

4 verticals

5 outcomes

6 collaborating

7 who benefits

8 check list

9 4 step approach

10 consultancy

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background,leadership,kpis,verticals,outcomes,collaborating,who benefits,check list,4 step approach,consultancy,navigation,reporting,deep dive discovery,questionnaire,cost reduction 5x,direct marketing 7x,nps 9x,churn profile,the issues,the answer

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QIFASOLUTIONS | qifasolutions.com Reviews

https://qifasolutions.com

To effect and sustain real business change, it takes inspiration and leadership. At qifasolutons we want to challenge the way you, as a senior manager think about your business, and the way it operates; from the way it defines its short term objectives and long term ambitions, from performance measurement to re defining what success looks like, and how all this impacts on shareholder value. The latest case study results demonstrate significant improvement, when leveraging DEM segmentation:. The purpose o...

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qifasolutions.com

1

Outcomes - QIFASOLUTIONS

http://www.qifasolutions.com/value-outcomes

One of the many benefits of the DEM approach is to track the customers' interaction and behaviour over time and correlate this with agents and processes. It is also possible to report on the likely outcome of the customer based on their behaviour and experiences, in relation to cost to serve, churn likelihood, cross sell / up sell opportunity and NPS or CSAT impact. The benefit of aligning your organisation behind one customer centric engagement KPI. Who would benefit from using DEM dashboards?

2

Who benefits - QIFASOLUTIONS

http://www.qifasolutions.com/value-outcomes/who-benefits

It’s quite simple if someone has an interest in customers, agents and processes, or cost and churn reduction or revenue and NPS improvement then they will benefit from having access to these dashboards.

3

DEM - QIFASOLUTIONS

http://www.qifasolutions.com/DEM

Delta Engagement Management (DEM) outcome. To sustain engaged customers, while re-engaging profitable disengaged customers throughout their life-cycle with the brand thereby delivering sustainable shareholder value and growth. Or more information relating to DEM please click on the link to go to www.dem2one.com. Delta Engagement Management (DEM). By introducing DEM to your business, it enables you to ‘de-average’ the customer base and remove your current reliance on using performance reporting that repre...

4

Consultancy - QIFASOLUTIONS

http://www.qifasolutions.com/consultancy

To deliver the full DEM methodology the following framework has been developed to break it down into manageable business delivery stages:. Each of the stages focuses on the same 6 business dimensions to ensure a balanced delivery approach. The goal of this stage is to deliver to the business all it needs to realise the impact of DEM in its organisation to support the senior management buy-in process, as well as defining everything that will be needed fully to engage with the business in the second stage.

5

Collaborating - QIFASOLUTIONS

http://www.qifasolutions.com/value-outcomes/collaborating

This ability to profile each customers likely outcome, means that it becomes very easy to understand the value of managing a customer throughout their lifecycle. It also facilitates the opportunity to align a proportion of each employees performance objectives to achieving the desired business goal of sustaining the engaged customer, while re-engaging the dis-engaged customer throughout their journey.

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To effect and sustain real business change, it takes inspiration and leadership. At qifasolutons we want to challenge the way you, as a senior manager think about your business, and the way it operates; from the way it defines its short term objectives and long term ambitions, from performance measurement to re defining what success looks like, and how all this impacts on shareholder value. The latest case study results demonstrate significant improvement, when leveraging DEM segmentation:. The purpose o...

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