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QTS Performance Solutions - Improving Performance in the Workplace

At QTS Performance Solutions, our purpose is to improve workplace performance for our clients, using a mix of customized training, performance coaching, and consulting services.

http://www.qtsperformancesolutions.com/

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QTS Performance Solutions - Improving Performance in the Workplace | qtsperformancesolutions.com Reviews
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At QTS Performance Solutions, our purpose is to improve workplace performance for our clients, using a mix of customized training, performance coaching, and consulting services.
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QTS Performance Solutions - Improving Performance in the Workplace | qtsperformancesolutions.com Reviews

https://qtsperformancesolutions.com

At QTS Performance Solutions, our purpose is to improve workplace performance for our clients, using a mix of customized training, performance coaching, and consulting services.

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1

QTS Performance Solutions - Service Performance

http://www.qtsperformancesolutions.com/service_performance/service_performance.asp

DiSC Behavioral Style Assessments. The QTS Customer Service Philosophy. 360° SQLS Feedback for Leaders. QTS Customer Service Philosophy. 360° SQLS Feedback for Leaders. No business in today’s competitive marketplace can afford to deliver anything less than outstanding customer service. In a world with so many choices of products and services, at similar prices, the best way to differentiate your organization is with top-notch service. Offers a full array of services for improving customer service.

2

QTS Performance Solutions - Service Leadership Training

http://www.qtsperformancesolutions.com/service_performance/service_leader_training/service_leader_training.asp

DiSC Behavioral Style Assessments. The QTS Customer Service Philosophy. 360° SQLS Feedback for Leaders. QTS Customer Service Philosophy. 360° SQLS Feedback for Leaders. Front line service staff simply cannot control many of the factors that impact on service quality. Consider just a few . . . service policies and procedures, reward systems, staffing levels, a poor “fit” with job expectations, and management practices. So don’t make the mistake of focusing all your training. Efforts on front-line staff.

3

QTS Performance Solutions - Service Stories - A Taxi Ride from the Airport

http://www.qtsperformancesolutions.com/service_tips/service_stories/order_ready.asp

DiSC Behavioral Style Assessments. The QTS Customer Service Philosophy. 360° SQLS Feedback for Leaders. Service Story #2 - Your Order Isn't Ready. Turning around a customer when a company has “screwed up” can be a challenge for any service provider. But your efforts are worth it. When “screw ups” are handled well, customers remain loyal. Consider this example . . . By this time, the customer had calmed down and was open to the Supervisor when he said, “I’ve got an idea. Let me show you so...

4

QTS Performance Solutions - 360 º Feedback for Managers

http://www.qtsperformancesolutions.com/clients/client_samples/managers.asp

DiSC Behavioral Style Assessments. The QTS Customer Service Philosophy. 360° SQLS Feedback for Leaders. 360º Feedback for managers. Feedback from all sides has given departmental managers at a long-standing QTS client the information they need to make specific improvements in their leadership skills. Ndash; with their peers and direct reports. Using a 360º feedback assessment known as the. Service Quality Leadership Survey™. SQLS), QTS has provided valuable insights to managers at an IT consulting firm.

5

QTS Performance Solutions - 360 LPI Feedback

http://www.qtsperformancesolutions.com/leadership_performance/360_lpi_feedback/360_lpi_feedback.asp

DiSC Behavioral Style Assessments. The QTS Customer Service Philosophy. 360° SQLS Feedback for Leaders. Supervisory / Management Training. DiSC Behavorial Style Assessments. Ldquo;How am I doing? It’s a question every responsible leader wants to answer, and a 360º feedback tool is one of the best ways to find out. QTS uses two different 360º feedback assessments. To provide valuable feedback to leaders:. Leadership Practices Inventory™ (LPI). Service Quality Leadership Survey™ (SQLS).

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DiSC Behavioral Style Assessments. The QTS Customer Service Philosophy. 360° SQLS Feedback for Leaders. Front Line Staff Training. Your order isn't ready . . . 360° Feedback for Managers. Fully diagnose the customer’s problem. QTS Performance Solutions . 6980 Sterling Road . Harrisburg, PA 17112-8909. Service Tips and Stories. Designed and Developed By:.

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