qualityandprocess.blogspot.com

Process Improvement Blog

Achieve Excellence in Business Processes. Guest Post: Six Sigma - A Splendid Waste of Time. One of the foundation of any continuous improvement process is: Feedback. So, here is a very honest and direct feedback on Six Sigma from our guest author, James Lawther. I will address his points in a separate post. I work in the service industry. For my sins I am responsible for process improvement. We don’t need statistical scalpels; we need common sense and a mop to clean up the mess. Gets upset by operations ...

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Achieve Excellence in Business Processes. Guest Post: Six Sigma - A Splendid Waste of Time. One of the foundation of any continuous improvement process is: Feedback. So, here is a very honest and direct feedback on Six Sigma from our guest author, James Lawther. I will address his points in a separate post. I work in the service industry. For my sins I am responsible for process improvement. We don’t need statistical scalpels; we need common sense and a mop to clean up the mess. Gets upset by operations ...

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Process Improvement Blog | qualityandprocess.blogspot.com Reviews

https://qualityandprocess.blogspot.com

Achieve Excellence in Business Processes. Guest Post: Six Sigma - A Splendid Waste of Time. One of the foundation of any continuous improvement process is: Feedback. So, here is a very honest and direct feedback on Six Sigma from our guest author, James Lawther. I will address his points in a separate post. I work in the service industry. For my sins I am responsible for process improvement. We don’t need statistical scalpels; we need common sense and a mop to clean up the mess. Gets upset by operations ...

INTERNAL PAGES

qualityandprocess.blogspot.com

1

Process Improvement Blog: Customer Service Hall of Shame

http://qualityandprocess.blogspot.com/2008/08/customer-service-hall-of-shame.html

Achieve Excellence in Business Processes. Customer Service Hall of Shame. How many times have you heard the phrases like "Customer is the King", "Voice of Customer". "Customer Requirements" etc? But still there are businesses who make to the Customer Service Hall of Shame. This survey is done by MSN Money. And was started in 2007. It's second list was released in May 2008 and the four winners from last year made it again in the list, 3 with even worse scores. You can read the article here. And post your ...

2

Process Improvement Blog: How to Measure Anything

http://qualityandprocess.blogspot.com/2011/04/how-to-measure-anything.html

Achieve Excellence in Business Processes. How to Measure Anything. Then, I came across this great book, " How to Measure Anything: Finding the Value of Intangibles in Business. And no wonder this became one of my favorite books. A few important things which I learned about measurement are:. Measurement is a set of observations that reduce uncertainty where the result is expressed as quantity. Note that the uncertainty has to be quantified, but the subject of observation might not be a quantity itself.

3

Process Improvement Blog: Customer Service: 2009 Hall of Shame

http://qualityandprocess.blogspot.com/2009/09/customer-service-2009-hall-of-shame.html

Achieve Excellence in Business Processes. Customer Service: 2009 Hall of Shame. Earlier, I have posted about Customer Service Hall of Shame survey. How a company handles adversity can tell you a lot about its character. Does it stick to its guns, keeping the customer first? Or does it stick it to customers, raising prices and cutting service? In my opinion, customer service is actually a very complex process to improve. Inherently, it is intangible and difficult to quantify issue. One can certain...An ef...

4

Process Improvement Blog: Process Management

http://qualityandprocess.blogspot.com/2009/07/process-management.html

Achieve Excellence in Business Processes. For last few days, I have been thinking that what should be the first post on this redesigned blog. And after some thought, I decided to post on the concept of "Process Management". Time and again, people ask me what do I do? Merely saying that I am a "Six Sigma Black Belt" actually doesn't help much. It is usually followed by a "What do you actually do? What is a process? What is process improvement? Process Management means the ability to manage processes effic...

5

Process Improvement Blog: Guest Post: Six Sigma - A Splendid Waste of Time

http://qualityandprocess.blogspot.com/2011/07/guest-post-six-sigma-splendid-waste-of.html

Achieve Excellence in Business Processes. Guest Post: Six Sigma - A Splendid Waste of Time. One of the foundation of any continuous improvement process is: Feedback. So, here is a very honest and direct feedback on Six Sigma from our guest author, James Lawther. I will address his points in a separate post. I work in the service industry. For my sins I am responsible for process improvement. We don’t need statistical scalpels; we need common sense and a mop to clean up the mess. Gets upset by operations ...

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Dewdrops of Thoughts: April 2012

http://kabhiherekabhithere.blogspot.com/2012_04_01_archive.html

A person without dreams is not worth his/her salt.and there are many such ones. but rarely will u find any without thoughts. Itz the thoughts which make us what we are and itz these which make us unique.Analyzing these kaleidoscope of thoughts is said to be the the first step towards recoginizing ur unique self and herez my attempt to do so and accept myself as an enitity that I am now and will be! Monday, April 16, 2012. A first tryst with Gardening. We are now proud owners of a spreader, pruning scisso...

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Process Improvement Blog

Achieve Excellence in Business Processes. Guest Post: Six Sigma - A Splendid Waste of Time. One of the foundation of any continuous improvement process is: Feedback. So, here is a very honest and direct feedback on Six Sigma from our guest author, James Lawther. I will address his points in a separate post. I work in the service industry. For my sins I am responsible for process improvement. We don’t need statistical scalpels; we need common sense and a mop to clean up the mess. Gets upset by operations ...

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