qualityframework.net

Quality Framework

First steps: application data. 8220; Most importantly [The Quality Framework] shows in a short easy to understand report the current state of the service, provides comparison with others, and an early warning of changes which impact on customers”. Martin Vink, Development Control Manager, Ashford Borough Council. Welcome to the future for performance measurement, quality and true continuous improvement for local council planning services. A badge of honour. Explaining to agents what this is all about.

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Quality Framework | qualityframework.net Reviews

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First steps: application data. 8220; Most importantly [The Quality Framework] shows in a short easy to understand report the current state of the service, provides comparison with others, and an early warning of changes which impact on customers”. Martin Vink, Development Control Manager, Ashford Borough Council. Welcome to the future for performance measurement, quality and true continuous improvement for local council planning services. A badge of honour. Explaining to agents what this is all about.

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Quality Framework | qualityframework.net Reviews

https://qualityframework.net

First steps: application data. 8220; Most importantly [The Quality Framework] shows in a short easy to understand report the current state of the service, provides comparison with others, and an early warning of changes which impact on customers”. Martin Vink, Development Control Manager, Ashford Borough Council. Welcome to the future for performance measurement, quality and true continuous improvement for local council planning services. A badge of honour. Explaining to agents what this is all about.

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qualityframework.net

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Application resources | Quality Framework

http://qualityframework.net/framework-resources/application-resources

First steps: application data. This is where we will publish helpful tools and presentations used by Quality Framework users. Not yet using the framework? Camden’s quality indicator tool based on CABE’S building for life:. PQF Majors Quality Survey v0.1. What is this spreadsheet you’ve sent back? What do I have to submit, again? New, “standard” report in pdf. A badge of honour. Try the customer surveys. Driving up design quality. Learning from the reports. PQF Monthly Performance Report Updates.

2

Q&A forum | Quality Framework

http://qualityframework.net/qa-forum

First steps: application data. Recent questions and answers. Viewing 10 topics - 1 through 10 (of 19 total). In: Inputs: applications data. 10 months, 2 weeks ago. Driving up design quality. In: Quality assessments, templates and other best practice. 1 year, 6 months ago. Learning from the reports. 1 year, 7 months ago. PQF Monthly Performance Report Updates. 1 year, 7 months ago. PQF Monthly Performance Report Updates. 1 year, 7 months ago. Quarterly Data Submissions – When? In: Inputs: applications data.

3

This is Quality (Part One) | Quality Framework

http://qualityframework.net/this-is-quality-continuous-improvement-built-on-understanding

First steps: application data. This is Quality (Part One). May 28, 2014. Continuous improvement built on understanding. Quality is now in the eye of the beholder. To provide a quality planning service, you don’t need to achieve a certain number or hit a target. You need to understand two things:. 1 what makes your customers happy. 2 what annoys them. You then measure things that tell you if your service is achieving the former/avoiding the latter. Create a set of measures to tell if it’s being achieved.

4

Updates | Quality Framework

http://qualityframework.net/updates

First steps: application data. November 13, 2015. Several people over the years have taken me gently to task over the lack of resources in the PQF. “What’s the point of talking about how well council A is doing something compared to council B without knowing if they are spending twice as much to do it? I’ve tried to make it easy. Grab the spreadsheet here. What is this spreadsheet you’ve sent back? October 6, 2015. This is the sheet you sent in, plain and simple. This sheet should be empty. It contai...

5

Survey resources | Quality Framework

http://qualityframework.net/framework-resources/survey-resources

First steps: application data. This page collects all of the helpful tools and presentations used by Quality Framework users. Explaining to agents what this is all about. Ideally this should be done face-to-face. If you run an agent’s forum, the customer surveys is something you should put on the next agenda. Here is a presentation created by Medway Council you could adapt and use it at your next agent’s forum:. Medway Council agent forum presentation. Not yet using the framework? A badge of honour.

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pas.gov.uk

Planning Quality Framework | PAS

http://www.pas.gov.uk/planning-quality-framework;jsessionid=2A45A5D4643D754572CB56564E1FA290.tomcat1

Key principles for good management. Strategic planning and the Duty. Community Infrastructure Levy (CIL). Key principles for good management. Leadership and Management /. Planning Quality Framework: introduction. Archived April 2016. This page will no longer be updated. The Planning Quality Framework is a benchmarking, performance measurement and improvement resource. We've produced an extra-special. Feel free to have a look, but if you're new to all this, we suggest you read on below first. The Framewor...

planningadvisor.wordpress.com

Value in Action – Planning Advisory Service

https://planningadvisor.wordpress.com/2015/07/24/value-in-action

An unofficial blog of the Planning Advisory Service team. What’s this about? July 24, 2015. Councils Getting Value from the Planning Quality Framework (PQF). Since launching the PQF late last year over 100 councils have signed up. We’re sending out regular quarterly performance reports and councils are using them to identify improvement opportunities, review resources, evidence the effect of previous improvement/change decisions, and as a baseline for collaboration projects and regional working. This is ...

planningadvisor.wordpress.com

The Hutch – Planning Advisory Service

https://planningadvisor.wordpress.com/author/mhuttch

An unofficial blog of the Planning Advisory Service team. What’s this about? August 6, 2016. Ombudsman cases: does the risk warrant the reaction? How big is the risk? So, does the time and cost of the checks and hand-offs justify the risk/probability of a case ending up in front of the ombudsman? I did a 5 minute bit of research. You can search the Local Government Ombudsman website so I looked for cases that involved ‘planning applications’ over a 2 year period (April 2014 April 2016). The numbe...Of ti...

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qualityframework.net

Quality Framework

First steps: application data. 8220; Most importantly [The Quality Framework] shows in a short easy to understand report the current state of the service, provides comparison with others, and an early warning of changes which impact on customers”. Martin Vink, Development Control Manager, Ashford Borough Council. Welcome to the future for performance measurement, quality and true continuous improvement for local council planning services. A badge of honour. Explaining to agents what this is all about.

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