queuelogic.co.uk
QueueLogic - contact centre consultancyConsultancy and Professional Services to assist contact centre companies in delivering customer satisfaction
http://queuelogic.co.uk/
Consultancy and Professional Services to assist contact centre companies in delivering customer satisfaction
http://queuelogic.co.uk/
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QueueLogic - contact centre consultancy | queuelogic.co.uk Reviews
https://queuelogic.co.uk
Consultancy and Professional Services to assist contact centre companies in delivering customer satisfaction
queuelogic.co.uk
Interaction management
http://queuelogic.co.uk/interaction_management.php
When a customer contacts your organisation, this is an interaction between the parties. This interaction is normally a telephone call, but in the contact centres of today these interactions can also be email, web chat, video call or any other medium that you use for customer interactions. Interaction Management is the process that is used to route the interactions from the customer entry point to one of your resources such as an agent or an IVR for Voice self-service.
Business intelligence
http://queuelogic.co.uk/business_intelligence.php
The ability to measure performance in a contact centre is a prerequisite for effective decision-making. Despite this there are few contact centres that use Business Intelligence to its full potential. Queue Logic can assist our customers in identifying and recommending KPIs,. Reports, dashboards, and analytical tools. We can also offer the Professional Services to implement the right technology platform to deliver effective Business Intelligence.
News
http://queuelogic.co.uk/news.php
Wokingham, August 10, 2009 - Queue Logic, the Contact Centre and Telecommunications consultancy, have launched their new and improved website. The new website has been designed to supply a better look and feel and to allow easier navigation around the site. This new design will help visitors to the site to quickly find the information that is needed. Please feel free to. If you would like to supply an feedback about the new site.
Professional Services for contact centres
http://queuelogic.co.uk/professional_services.php
28 Chipstead Station Parade,. Phone: 0844 567 8578. Click here to email us. At Queue Logic, we recognise that not all contact centres have the same business and technology requirements. These differences can range from different suites of KPI Reports being required to migrating to a complex Voice-over-IP based solution with Voice self-service. We believe that the same professionalism and processes should be adopted no matter what the scale of the Professional Services engagement is.
Partners
http://queuelogic.co.uk/partners.php
Genesys is the market leader in omnichannel customer experience (CX) and contact center solutions in the cloud and on-premises. We help brands of all sizes make great CX great business. The Genesys Customer Experience Platform powers optimal customer journeys consistently across all touchpoints, channels and interactions to turn customers into brand advocates. Genesys is trusted by over 4,500 customers in 80 countries to orchestrate more than 100 million digital and voice interactions each day.
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QueueLogic - contact centre consultancy
Queue Logic is a Contact Centre and Telecommunications Consultancy company that is focused on assisting contact centres with their technology needs. At Queue Logic, we understand that creating a successful contact centre is not just about maximising the technology to the fullest, but it is also about getting the best out of the agents and increasing productivity.
QueueLogic - contact centre consultancy
Queue Logic is a Contact Centre and Telecommunications Consultancy company that is focused on assisting contact centres with their technology needs. At Queue Logic, we understand that creating a successful contact centre is not just about maximising the technology to the fullest, but it is also about getting the best out of the agents and increasing productivity.
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