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Ray Seghers's Blog | Discussing Employee & Customer Survey Issues Big & Small

Discussing Employee & Customer Survey Issues Big & Small

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Ray Seghers's Blog | Discussing Employee & Customer Survey Issues Big & Small | rayseghers.wordpress.com Reviews
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Discussing Employee & Customer Survey Issues Big & Small
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1 contact ray
2 posted by rayseghers
3 2 comments
4 posted in theory
5 tags attitudes
6 behaviors
7 customer loyalty
8 customer satisfaction
9 changing gears
10 a contradiction
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contact ray,posted by rayseghers,2 comments,posted in theory,tags attitudes,behaviors,customer loyalty,customer satisfaction,changing gears,a contradiction,leave a comment,posted in introduction,tags commitment,engagement,loyalty,satisfaction,survey,links
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Ray Seghers's Blog | Discussing Employee & Customer Survey Issues Big & Small | rayseghers.wordpress.com Reviews

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Discussing Employee & Customer Survey Issues Big & Small

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1

Ann Arbor Business Examiner | Ray Seghers's Blog

https://rayseghers.wordpress.com/2011/01/29/ann-arbor-business-examiner

Ray Seghers's Blog. Discussing Employee and Customer Survey Issues Big and Small. January 29, 2011. Ann Arbor Business Examiner. This week I became the Ann Arbor Business Examiner for Examiner.com. I will be writing about a lot of the same issues that I cover here but I will try to put an Ann Arbor spin whenever appropriate. Check it out. There is a link in the column to the right. Thanks. Laquo; Let’s Try Again. Why do I like the survey approach? Leave a Reply Cancel reply. Enter your comment here.

2

Changing Gears | Ray Seghers's Blog

https://rayseghers.wordpress.com/2011/02/24/changing-gears

Ray Seghers's Blog. Discussing Employee and Customer Survey Issues Big and Small. February 24, 2011. For many years, I have been looking at the business world through the eyes of employees, measuring their level of commitment to and engagement with their organizations. Why? Because I think that employees are key to an organization’s success. Because I think that customers are key to an organization’s success. Of course not. Successful organizations will take care of both, as they always have. Follow &ldq...

3

Customer Satisfaction versus Customer Loyalty | Ray Seghers's Blog

https://rayseghers.wordpress.com/2011/03/26/customer-satisfaction-versus-customer-loyalty

Ray Seghers's Blog. Discussing Employee and Customer Survey Issues Big and Small. March 26, 2011. Customer Satisfaction versus Customer Loyalty. The good news is that today much of the controversy is really semantic. Most surveys that claim to measure customer satisfaction also measure likely behaviors such as likelihood to recommend, likelihood to purchase again in the future, etc. Http:/ www.segherssurveyconsulting.com. Laquo; Changing Gears. Good Morning Ray;. Thinking back to the discussions (about s...

4

Why do I like the survey approach? | Ray Seghers's Blog

https://rayseghers.wordpress.com/2011/02/11/why-do-i-like-the-survey-approach

Ray Seghers's Blog. Discussing Employee and Customer Survey Issues Big and Small. February 11, 2011. Why do I like the survey approach? Http:/ www.segherssurveyconsulting.com. Laquo; Ann Arbor Business Examiner. This is a good article. It gets down to talking about the the “nuts and bolts” of doing surveys- improving communications for motivation for planning, for coordination, etc. By: CBLegray's CBLG Associates. On February 12, 2011. On February 13, 2011. Leave a Reply Cancel reply. Dave Van de Walle.

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Ray Seghers's Blog | Discussing Employee & Customer Survey Issues Big & Small

Ray Seghers's Blog. Discussing Employee and Customer Survey Issues Big and Small. March 26, 2011. Customer Satisfaction versus Customer Loyalty. The good news is that today much of the controversy is really semantic. Most surveys that claim to measure customer satisfaction also measure likely behaviors such as likelihood to recommend, likelihood to purchase again in the future, etc. Http:/ www.segherssurveyconsulting.com. February 24, 2011. Now, I am going to concentrate on the business world through the...

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