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Service Supply Chain Optimization & Proactive Customer Experience Management - OnProcess Technology

OnProcess Technology helps its client companies better understand, operate and manage their after-sale service operations and related customer experiences. OnProcess Technology provides service supply chain optimization and customer experience management services to some of the world's leading technology companies; giving them visibility into, and actionable data-driven insights from, their logistics and customer experience processes. Our clients are leaders in Broadband & Cable, Wireless Technology and Net

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Service Supply Chain Optimization & Proactive Customer Experience Management - OnProcess Technology | relationship-logistics.com Reviews
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OnProcess Technology helps its client companies better understand, operate and manage their after-sale service operations and related customer experiences. OnProcess Technology provides service supply chain optimization and customer experience management services to some of the world's leading technology companies; giving them visibility into, and actionable data-driven insights from, their logistics and customer experience processes. Our clients are leaders in Broadband & Cable, Wireless Technology and Net
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Service Supply Chain Optimization & Proactive Customer Experience Management - OnProcess Technology | relationship-logistics.com Reviews

https://relationship-logistics.com

OnProcess Technology helps its client companies better understand, operate and manage their after-sale service operations and related customer experiences. OnProcess Technology provides service supply chain optimization and customer experience management services to some of the world's leading technology companies; giving them visibility into, and actionable data-driven insights from, their logistics and customer experience processes. Our clients are leaders in Broadband & Cable, Wireless Technology and Net

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1

OnProcess Technology Services for Financial & Credit Card Issuers

http://www.relationship-logistics.com/financial.php

You weren't the cheapest solution, but our team agreed unanimously that you offered the best value". The competitive pressure on credit card issuers is tougher than ever these days. To ensure activation and first-choice-level usage, you must differentiate based on service and customer experience. By engaging OnProcess Technology at strategic points in your customer experience, you can:. Retention / Lifetime Value. Differentiate based on Customer Experience. Post Sale Support Suite.

2

OnProcess Technology Services for Medical Device Companies

http://www.relationship-logistics.com/medical.php

We call OnProcess 'our service organization's secret weapon'". OnProcess collaborates with you to develop a lean, efficient and customer-focused post-sale service operation through our unique combination of People, Process and Technology. Do More With Less. OnProcess Technology proactive services for Medical Device companies enable you to eliminate gaps, improve processes, increase visibility and grow your bottom line. Tech Support and Initial Triage. Parts and Labor Dispatch. VOC Surveys and Analytics.

3

Solutions for Cable & Broadband MSOs from OnProcess Technology

http://www.relationship-logistics.com/broadband.php

Self-Install / Customer Install. End of Life/Asset Retrieval. Digital Home Summit 2012. Cable and Broadband Services. OnProcess Technology has had long and deep partnerships with the industry’s leading MSOs, satellite and broadband service providers. We understand your unique challenges:. Customer education, usage and engagement on products & services. Decentralized customer management challenges. Ongoing threats to retention. Equipment retrieval and inventory visibility. Our ever-expanding portfolio of ...

4

OnProcess Technology Core Values

http://www.relationship-logistics.com/values.php

As more OEM’s narrow their focus on core products they need a solid partner like OnProcess to take over their aftermarket product and customer service functions with no dip in the customer experience. OnProcess is well positioned in this sweet spot as evidenced by their growing list of clients.". Dr Bruce C. Arntzen, Executive Director, MIT Supply Chain Management Program, MIT Center for Transportation and Logistics. Stay in touch via periodic email. Mission, Vision, Core Values. We create new ideas that...

5

Customer Support Services | OnProcess Technology

http://www.relationship-logistics.com/services-customer-support.php

Customer Support and Warranty Entitlement. Address the Three Main Drivers of Service Cost. In a typical aftermarket service business there are three main cost centers:. To optimize the inbound service call process, you have to find a way to reduce repeat dispatches, which bleed both parts AND labor costs. In addition, you need to improve your 1st Call Resolution Rates, and make use of all of your operational data to incorporate a virtuous cycle of learning and continuous improvement. By successfully impl...

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