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Expect Greater | The Results Companies | Customer Experience Management

The Results Companies provides premier contact center customer service and sales solutions, all backed by the best technology in the business. Because we aren’t just call center experts. We are an organization of performers. We are entrepreneurs and achievers. We are Results.

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Expect Greater | The Results Companies | Customer Experience Management | resultstel.com Reviews

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The Results Companies provides premier contact center customer service and sales solutions, all backed by the best technology in the business. Because we aren’t just call center experts. We are an organization of performers. We are entrepreneurs and achievers. We are Results.

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Sitemap | The Results Companies | Customer Experience Management

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Locations | The Results Companies | Customer Experience Management

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Eastwood City, Manila. Pasig City - Alaskaland. Silver City, Manila. By building call centers domestically and in non-metropolitan areas we’ve significantly reduced our overall attrition, providing our Partners with a more stable workforce, allowing them to become true "program champions." Our Partners are able to take advantage of more mature and seasoned agents, more community support and a stronger work ethic. Eastwood City, Manila. Pasig City - Alaskaland. Pasig City - Q Plaza. Silver City, Manila.

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The Results Companies Recognized in IAOP Global Outsourcing Top 100 of World’s Best Service Providers | The Results Companies | Customer Experience Management

http://www.resultstel.com/knowledge-library/articles/2015/06/results-companies-recognized-iaop-global-outsourcing-top-100-worl

The Results Companies Recognized in IAOP Global Outsourcing Top 100 of World’s Best Service Providers. TRC Press Release - IAOP Top 100 2015 061715.pdf. The Results Companies Launches Operations Supporting MoneyGram in Palestine TX. The Results Companies to Expand in Stuart, Virginia with the Addition of 200 Jobs. The Results Companies Announces Acquisition of Corporate Call Center, Inc. The Results Companies to Host Upcoming 2016 CXPA Event. The Results Companies and TLK Group Announce Merger. The Resul...

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The Results Companies’ Alec Brecker, President and CEO, Featured in Profile Magazine | The Results Companies | Customer Experience Management

http://www.resultstel.com/knowledge-library/articles/2015/04/results-companies’-alec-brecker-president-and-ceo-featured-profil

The Results Companies’ Alec Brecker, President and CEO, Featured in Profile Magazine. Was proud to share how Alec Brecker has shaped a new future for The Results Companies. His story showcases the necessity of the modern CEO to rethink old ways of doing business while striving to inspire a global workforce to do the same, said Sean Conner, Profile Magazine’s Editorial Director. To view the article, visit www.profilemagazine.com/2015/results-companies-alec-brecker/. The Results Companies to Open Contact C...

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The Results Companies | expect greater. | Customer Experience Management

http://www.resultstel.com/knowledge-library/events/all

2016 Partnership for Performance Executive Webinar. 2017 Partnership for Performance Executive Summit. Stuart Hiring Event for Customer Service, Management, Supervisor, and Training Positions. A job today. A career for tomorrow. We invite you to join us on August 4. Event Date and Time:. Thursday, August 4, 2016. 1:00 pm 7:00 pm EST. Stuart, VA 24171. Join us or apply today! Call 903.480.0000 or visit ExpectGreater.com/Stuart. Your new career is calling. Let's build it together. Tuesday, June 14, 2016.

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call-center-stories.blogspot.com call-center-stories.blogspot.com

Virtual Observations - The CSI Call Center Blog: 12/01/2014 - 01/01/2015

http://call-center-stories.blogspot.com/2014_12_01_archive.html

Virtual Observations - The CSI Call Center Blog. Thursday, December 18, 2014. North Pole implements VO Community Workforce Management software to ensure elf work schedule is optimized as toy production scales up for Christmas. The right elves in the right seats at the right time. Manufacturing toys has evolved from simple wooden assemblies to sophisticated electronics and robotic creations. The scheduling and training of these elves was always handled by Mrs. Claus, who was never much for technology.

call-center-stories.blogspot.com call-center-stories.blogspot.com

Virtual Observations - The CSI Call Center Blog: 10/01/2014 - 11/01/2014

http://call-center-stories.blogspot.com/2014_10_01_archive.html

Virtual Observations - The CSI Call Center Blog. Thursday, October 30, 2014. Innovations for the Avaya Contact Center Space. The Virtual Observer Workforce Optimization Solution offers many unique and affordable benefits for the Avaya Contact Center space. Coordinated Systems, Inc. (CSI), is excited to announce the release of several Avaya-specific innovations which enhance the capabilities of the integrated Virtual Observer Workforce Optimization Solution. Posted by Rich Marcia. Download "Top Ways to Bo...

call-center-stories.blogspot.com call-center-stories.blogspot.com

Virtual Observations - The CSI Call Center Blog: 06/01/2014 - 07/01/2014

http://call-center-stories.blogspot.com/2014_06_01_archive.html

Virtual Observations - The CSI Call Center Blog. Wednesday, June 25, 2014. Technology firms team up to offer WFO for Microsoft Lync customers. And Coordinated Systems, Inc. (CSI) have signed a strategic partnership deal which combines the best-of-breed unified communications services and applications of The Via Group and CSI. Together, this partnership will allow both The Via Group and CSI to deliver a more complete and robust overall solution for contact centers using Microsoft Lync. Http:/ www.virt...

call-center-stories.blogspot.com call-center-stories.blogspot.com

Virtual Observations - The CSI Call Center Blog: 12/01/2013 - 01/01/2014

http://call-center-stories.blogspot.com/2013_12_01_archive.html

Virtual Observations - The CSI Call Center Blog. Tuesday, December 03, 2013. Workforce optimization features and training can dramatically optimize and improve everyday business processes. Many customers end up incorporating process changes once they experience Virtual Observer's flexibility and full capabilities through our onsite training. One recent example is the ability to send evaluations, calls, or recorded chats back to the agent via our Agent Portal and E-Learning feature set. Strategic Workforc...

call-center-stories.blogspot.com call-center-stories.blogspot.com

Virtual Observations - The CSI Call Center Blog: 10/01/2013 - 11/01/2013

http://call-center-stories.blogspot.com/2013_10_01_archive.html

Virtual Observations - The CSI Call Center Blog. Tuesday, October 22, 2013. Increase Contact Center Security and Performance with added Webcam Monitoring. CSI releases a new call monitoring feature which can utilize agent webcam feeds as an added security and performance measure, continuing a proud string of groundbreaking innovation with the release of the Virtual Observer (VO) VO Live webcam feature, a feature which takes agent call monitoring to an entirely new level of agent assistance. This new feat...

call-center-stories.blogspot.com call-center-stories.blogspot.com

Virtual Observations - The CSI Call Center Blog: 03/01/2015 - 04/01/2015

http://call-center-stories.blogspot.com/2015_03_01_archive.html

Virtual Observations - The CSI Call Center Blog. Monday, March 02, 2015. An Agent Portal can be a tremendous supervisor asset. CSI's workforce optimization solution offers a differentiating feature suite called the Agent Portal. Typically, supervisors will find that they spend lengthy periods of time meeting with agents to review calls and performance. Helps make this task much easier, as it allows the supervisor to post an agent review that will automatically be sent to the portal. Posted by Rich Marcia.

call-center-stories.blogspot.com call-center-stories.blogspot.com

Virtual Observations - The CSI Call Center Blog: CTI for Call Recording - How CTI can benefit Call Recording

http://call-center-stories.blogspot.com/p/computer-telephony-integration-cti-for.html

Virtual Observations - The CSI Call Center Blog. CTI for Call Recording - How CTI can benefit Call Recording. There are many benefits to using CTI in conjunction with call recording. At CSI, we've created a good number of connectors for a large number of phone systems and needs. CTI is extremely useful in ensuring "cradle to grave" recording, where the entire call gets recorded, even as it passes extensions and locations. Examples of data you can get when you're using CTI with call recording:.

call-center-stories.blogspot.com call-center-stories.blogspot.com

Virtual Observations - The CSI Call Center Blog: An Agent Portal can be a tremendous supervisor asset

http://call-center-stories.blogspot.com/2015/03/an-agent-portal-can-be-tremendous.html

Virtual Observations - The CSI Call Center Blog. Monday, March 02, 2015. An Agent Portal can be a tremendous supervisor asset. CSI's workforce optimization solution offers a differentiating feature suite called the Agent Portal. Typically, supervisors will find that they spend lengthy periods of time meeting with agents to review calls and performance. Helps make this task much easier, as it allows the supervisor to post an agent review that will automatically be sent to the portal. Posted by Rich Marcia.

call-center-stories.blogspot.com call-center-stories.blogspot.com

Virtual Observations - The CSI Call Center Blog: 03/01/2014 - 04/01/2014

http://call-center-stories.blogspot.com/2014_03_01_archive.html

Virtual Observations - The CSI Call Center Blog. Monday, March 17, 2014. Eleven steps to a winning WFO implementation. This is an excerpt from our partner blog, where we list out 11 top steps in successful project management and implementations. Written specifically for workforce optimization, but they probably apply across many technologies:. Address security and remote access concerns, NDAs, etc. at kickoff time. Remote access is a critical path. 5 reasons to love our fresh, updated WFO user interface.

call-center-stories.blogspot.com call-center-stories.blogspot.com

Virtual Observations - The CSI Call Center Blog: 02/01/2014 - 03/01/2014

http://call-center-stories.blogspot.com/2014_02_01_archive.html

Virtual Observations - The CSI Call Center Blog. Friday, February 21, 2014. Top 5 reasons you'll love our User Interface. 1) Virtual Observer’s (VO) Web-based user interface is cleaner, modern and extremely easy to use, while maintaining predictive navigation and familiarity for users of the previous version. Users take to it extremely quickly. Please continue onto the new Virtual Observations. To read the complete list of " 5 reasons to love our fresh, updated WFO user interface. Posted by Rich Marcia.

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Expect Greater | The Results Companies | Customer Experience Management

And get it. With Results. Our solutions help businesses run better than ever. Read more about our Typhoon Haiyan Relief Initiative. And the Award to prove it. Start your new career today. Discover how our customer-focused operating model sets up your business for success. Even big brands need to up their game. Find out how we made it happen. Check out our calendar and read about the latest in The Results Companies' happenings. Like what we do? Let’s find out if you’re a good fit for us.

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Expect Greater | The Results Companies | Customer Experience Management

And get it. With Results. Our solutions help businesses run better than ever. Read more about our Typhoon Haiyan Relief Initiative. And the Award to prove it. Start your new career today. Discover how our customer-focused operating model sets up your business for success. Even big brands need to up their game. Find out how we made it happen. Check out our calendar and read about the latest in The Results Companies' happenings. Like what we do? Let’s find out if you’re a good fit for us.

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