The Art of Software Support by Francoise Tourniaire and me (Richard Farrell) details the design and operation of software support centers and help desks. It is a book primarily for managers, but also for executives and support engineers who are involved in the world of software support. In it we take you through the important…
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Support Line | The Art of Software Support | rfarrell.wordpress.com Reviews
https://rfarrell.wordpress.com
The Art of Software Support by Francoise Tourniaire and me (Richard Farrell) details the design and operation of software support centers and help desks. It is a book primarily for managers, but also for executives and support engineers who are involved in the world of software support. In it we take you through the important…
rfarrell.wordpress.com
Richard Farrell | Support Line
https://rfarrell.wordpress.com/about
The Art of Software Support. Richard Farrell helps businesses design, implement, and, if needed, turnaround their customer support and service organizations to reliably produce satisfied, loyal customers and retain staff. He has 20 years’ experience in high tech and Internet software support and customer service. He co-authored The Art of Software Support. With Francoise Tourniaire of FT Works. Phone: 530.756.8660. Click Book to Purchase. The Art of Software Support. Blog at WordPress.com.
Francoise Tourniaire | Support Line
https://rfarrell.wordpress.com/ft-works
The Art of Software Support. Francoise Tourniaire of FT Works. Helps technology companies create and improve their support operations. Areas of expertise include designing support offerings, creating hiring plans to recruit the right people quickly, training support staff to deliver effective support, defining and implementing support processes, selecting support tools, designing effective metrics, and support center audits. For more details contact Francoise at www.ftworks.com. Click Book to Purchase.
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Support Line | The Art of Software Support
The Art of Software Support. The Art of Software Support. The Art of Software Support. And me ( Richard Farrell. Details the design and operation of software support centers and help desks. It is a book primarily for managers, but also for executives and support engineers who are involved in the world of software support. In it we take you through the important areas of concern that every support operation must address. Other topics include: how to manage the resolution of software bugs, compare tools fo...
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