weston007.wordpress.com
A month without work! | Weston007's Blog
https://weston007.wordpress.com/2010/03/26/a-month-without-work
The life and times of a hard working husband and father of 2! A month without work! March 26, 2010. Posted by weston007 in Be2CampEast. Ok so that’s 4 weeks now without employment…and what a week this one was! Wednesday was the “Pearl Jam” interview. And feed back from that was amazing. I have a 2nd interview for that lined up for Tuesday the 30th March, fingers crossed for that one too….yes, I will update, don’t worry! I had a day off….ha ha ha…. So that’s the end to a great week! Is doing the Great Nor...
geoffhardy1.wordpress.com
Geoff Hardy | discussions on leadership & management
https://geoffhardy1.wordpress.com/author/geoffhardy1
Discussions on leadership and management. A simple framework to develop leaders. Posted by Geoff Hardy. Asymp; 1 Comment. Nisations continue to struggle with all forms of leadership development (see for example Deloitte’s ‘Survey of Human Capital Trends 2015’). Here is a simple framework based on the work by John Adair in his book ‘How to Grow Leaders.’. Mentor – but not with someone outside the organisation or someone at the same level. Senior people in the company make excellent mentors becau...The cha...
geoffhardy1.wordpress.com
Why don’t they teach sales at university? | discussions on leadership & management
https://geoffhardy1.wordpress.com/2015/06/21/sales-2
Discussions on leadership and management. Why don’t they teach sales at university? Posted by Geoff Hardy. Asymp; Leave a comment. Graduation by Sean MacEntee). Why don’t they teach sales at university? It seems odd that sales doesn’t appear in the course outlines for leading MBAs. Likewise, first degrees offered by universities across the country give budding sales graduates few options. But what about sales? Has anyone ever met a BA in Sales let alone in Applied Sales? Philip Delves Broughton in his ex...
geoffhardy1.wordpress.com
Why the customer self-service revolution is stalling | discussions on leadership & management
https://geoffhardy1.wordpress.com/2015/05/10/why-the-customer-self-service-revoultion-is-stalling-2
Discussions on leadership and management. Why the customer self-service revolution is stalling. Posted by Geoff Hardy. Asymp; Leave a comment. In 2010 I was asked to speak at a meeting in Cambridge on customer service. The audience consisted of 50 or so retired bank managers who met quarterly to debate business topics. And so the self-service revolution has rumbled on. But it’s not all one way traffic. Customers are rebelling against their extra and expanding work load. The fact that customers complain a...
geoffhardy1.wordpress.com
Growing leaders – masterclass | discussions on leadership & management
https://geoffhardy1.wordpress.com/2015/05/10/growing-leaders-masterclass-3
Discussions on leadership and management. Growing leaders – masterclass. Posted by Geoff Hardy. Asymp; Leave a comment. Many people in the contact centre industry say that having effective team leaders is one of the most important factors of a successful operation. However, the amount of time that organisations spend developing people in these roles, particularly when they are first appointed, varies greatly in practice. Some key implications of the blog are:. The Issue ‘Can you point to an organisation ...
geoffhardy1.wordpress.com
Change management – a successful case of staff engagement | discussions on leadership & management
https://geoffhardy1.wordpress.com/2015/05/04/change-management-2
Discussions on leadership and management. Change management – a successful case of staff engagement. Posted by Geoff Hardy. Asymp; Leave a comment. In our blog ‘Change management – engaging the people (2)’ we looked at approaches for working with staff who show resistance to change. Here is a case study on a successful case of staff involvement that ensured a change programme produced benefits that were totally unexpected. The reports were too complicated. The reports ran for around 6-months before they ...
geoffhardy1.wordpress.com
Your client wants your advice – but more than that they want to think for themselves | discussions on leadership & management
https://geoffhardy1.wordpress.com/2015/05/10/your-client-wants-your-advice-but-more-than-that-they-want-to-think-for-themselves
Discussions on leadership and management. Your client wants your advice but more than that they want to think for themselves. Posted by Geoff Hardy. Asymp; Leave a comment. Film) (Photo credit: Wikipedia). Listening is the ultimate core competence’ says Tom Peters. The topic must be back in fashion. I’ve read two articles in the last month on listening; as well as the three chapters from Peters in ‘The Little Big Things.’. In her second book, ‘More Time to Think,’ Kline says that in any client meeting th...
geoffhardy1.wordpress.com
Company values | discussions on leadership & management
https://geoffhardy1.wordpress.com/2011/06/27/company-values
Discussions on leadership and management. Posted by Geoff Hardy. Asymp; 1 Comment. Image by mhartford via Flickr. I’ve just read a staff satisfaction survey from the contact centre of a large company. The Company has strong values. They are displayed in the reception areas, on the walls around the buildings and in company publications. The values are pretty standard stuff people, empowerment, communication, teamwork, customer focus, shareholder value and the like. Spend figuring out its values? As Nancy ...
