
roychoudhary.com
Random Gyaan – Amit Roy ChoudharyA 30 second guide to Service Desk Staffing. Erlang C is a well-established method of methodology of arriving at Service Desk staffing however it is not fully understood by many and also requires quite a few data points to get it correct. The method mentioned below is a quick way to ratify that the staffing numbers you have arrived at are in the right range. This will work for 90% of the standard Service Desks that operate with standard SLA’s. How to calculate x% increase over a current number say “...
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