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RTD Online -The one stop business management knowledge center. Strategies in Quality Management. Use Your Head, not Your Money. Zero Defects Mean Zero Inspection. Robust Quality and Foolproofing in the Design of Products and Processes. How High Sales Hide Bad Quality. Good, Cheap, and Fast. Non-stop Improvement: Quality Redefined. Linking Quality to Performance Appraisals. The Right Steps to Total Quality. Promotion of Quality Values and Attitudes. The Total Quality CEO. The Art of Delighting Customers.

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RTD Online -The one stop business management knowledge center. Strategies in Quality Management. Use Your Head, not Your Money. Zero Defects Mean Zero Inspection. Robust Quality and Foolproofing in the Design of Products and Processes. How High Sales Hide Bad Quality. Good, Cheap, and Fast. Non-stop Improvement: Quality Redefined. Linking Quality to Performance Appraisals. The Right Steps to Total Quality. Promotion of Quality Values and Attitudes. The Total Quality CEO. The Art of Delighting Customers.

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1 feedback

2 quality management

3 the quality revolution

4 anti quality policies

5 murphy on quality

6 customer service management

7 the entrepreneurial bank

8 reengineering bank services

9 delighting bank customers

10 tqm for banking

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RTDONLINE - FAST TRACK MBA | rtdknowledge.com Reviews

https://rtdknowledge.com

RTD Online -The one stop business management knowledge center. Strategies in Quality Management. Use Your Head, not Your Money. Zero Defects Mean Zero Inspection. Robust Quality and Foolproofing in the Design of Products and Processes. How High Sales Hide Bad Quality. Good, Cheap, and Fast. Non-stop Improvement: Quality Redefined. Linking Quality to Performance Appraisals. The Right Steps to Total Quality. Promotion of Quality Values and Attitudes. The Total Quality CEO. The Art of Delighting Customers.

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MURPHY ON QUALITY

http://www.rtdknowledge.com/BMA/QM/18.html

By Rene T. Domingo. 8220;A defective product in a lot would seek your best customer.”. 8220;If a part has been found defective, its supplier has just been paid.”. 8220;After improving quality from 95% to 99%, the remaining 1% defects would be shipped to your regular paying customers.”. 8220;The moment you realize the need for additional testing equipment, the budget you sent has just been approved.”. 8220;The number of inspectors in line is directly proportional to the defects it produces.”. 8220;The num...

2

THE QUALITY REVOLUTION

http://www.rtdknowledge.com/BMA/QM/1.html

By Rene T. Domingo. What many books and gurus on quality don't mention, intentionally or otherwise, is that the hardest part in implementing TQ is the changing of prevailing work attitudes and sentiments and not the application of techniques, statistical or organizational. For instance, they overlook the following attitudinal problems that hinder any quality improvement program:. Workers do not take management and its pronouncements seriously;. Let customers confront your employees. Clean up the work env...

3

ROBUST QUALITY AND FOOLPROOFING IN THE DESIGN OF PRODUCTS AND PROCESSES

http://www.rtdknowledge.com/BMA/QM/12.html

ROBUST QUALITY AND FOOLPROOFING IN THE DESIGN OF PRODUCTS AND PROCESSES. AND OTHER QUALITY AT THE SOURCE TECHNIQUES). By Rene T. Domingo. World class manufacturers are distinguished from traditionally managed companies by the QAS practices they have to manage quality. Let us examine some of the major ones.

4

STRATEGIES IN QUALITY MANAGEMENT

http://www.rtdknowledge.com/BMA/QM/10.html

STRATEGIES IN QUALITY MANAGEMENT. By Rene T. Domingo. The strategies in quality management can best be described using the four categories of quality cost: external failure, internal failure, inspection or appraisal, and prevention costs. Quality cost, or cost of poor quality, which can account for 20%-30% of sales, is the cost of not doing the right thing right the first time. Types of quality cost. While incoming inspection, or QA, may be classified under inspection costs, some may put it under prevent...

5

ANTI-QUALITY POLICIES

http://www.rtdknowledge.com/BMA/QM/3.html

By Rene T. Domingo. Why do many companies professing TQM fail to review and change policies? This article will discuss common policies of traditionally managed companies that are potential obstacles to TQM implementation. It is not meant to be an exhaustive list, but it will serve to enlighten and guide those who wish to review and evaluate policies as a major step in TQM implementation. By meeting or exceeding profit, sales, and cost targets, a conventional company does not suspect or thoroughly investi...

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RTDONLINE - FAST TRACK MBA

RTD Online -The one stop business management knowledge center. Strategies in Quality Management. Use Your Head, not Your Money. Zero Defects Mean Zero Inspection. Robust Quality and Foolproofing in the Design of Products and Processes. How High Sales Hide Bad Quality. Good, Cheap, and Fast. Non-stop Improvement: Quality Redefined. Linking Quality to Performance Appraisals. The Right Steps to Total Quality. Promotion of Quality Values and Attitudes. The Total Quality CEO. The Art of Delighting Customers.

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