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rubuss.com

Customer Experience Consultancy

Making customer relationships better with engaging experiences, simpler communication and training teams with the skills they needs.

http://www.rubuss.com/

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Contact Privacy Inc. Customer 0134815156

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96 M●●●● Ave

To●●to , ON, M6K 3M1

CA

1.41●●●●5457
ru●●●●●●●●@contactprivacy.com

View this contact

Contact Privacy Inc. Customer 0134815156

Contact Privacy Inc. Customer 0134815156

96 M●●●● Ave

To●●to , ON, M6K 3M1

CA

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ru●●●●●●●●@contactprivacy.com

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Customer Experience Consultancy | rubuss.com Reviews
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Making customer relationships better with engaging experiences, simpler communication and training teams with the skills they needs.
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3 customer communication
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Customer Experience Consultancy | rubuss.com Reviews

https://rubuss.com

Making customer relationships better with engaging experiences, simpler communication and training teams with the skills they needs.

INTERNAL PAGES

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1

Rebranding customer communication | Rubuss

http://rubuss.com/portfolio/customer-communication-rebrand

Call: 44 (0) 1993 822524. Transforming over 2 billion customer touchpoints for a financial business after a rebrand. Our client had recently rebranded and needed to revise UX and content for its suite of email and web-based customer services communications. They needed to move away from a ‘financial services’ to a ‘human’ tone of voice. Timescales were short and there were many international stakeholders involved in the project as well as a significant compliance aspect. Online, digital wallet provider.

2

Improving Customer Journeys | Rubuss

http://rubuss.com/portfolio/improved-customer-journeys

Call: 44 (0) 1993 822524. Improved customer journeys for the UK’s fastest growing energy company – and saving over half a million by benchmarking customer experience. Our client was struggling to optimise their customer journeys. They knew customers took long and complicated routes through the business – and that it was costing them money. They wanted to know how much, then find a way to reduce it. They also needed to streamline their document creation and management process. National UK energy supplier.

3

Customer Service Training | Rubuss

http://rubuss.com/training

Call: 44 (0) 1993 822524. Training programmes for customer-focused teams. Courses customised around your priorities. Giving your teams the knowledge, skills and confidence they need to make every customer interaction count. WHERE WE CAN HELP. Training programmes for customer contact teams to build better relationships. Training focused on best practice for delivering a consistent customer experience. Training that enables teams to communicate effectively – across all channels and customers. The training ...

4

Simpler Customer Communication | Rubuss

http://rubuss.com/portfolio/simpler-customer-communication

Call: 44 (0) 1993 822524. Fewer customer queries. Clearer policy material. More cost-effective customer touchpoints for a multinational financial services business. Our client was conducting a business review of their customer experience and were concerned the material they sent policyholders was hard to understand. This meant that policyholders didn’t return the information they needed to and tied up the call centre with queries – but it also left our client open to challenge at the Ombudsman. Customers...

5

Increasing Customer Response Rates | Rubuss

http://rubuss.com/portfolio/increase-customer-response-rates

Increasing Customer Response Rates. Call: 44 (0) 1993 822524. Increasing Customer Response Rates. Increasing Customer Response Rates. How we increased customer response rates by over 200% through document engineering. Profits of c. 2.5b in 2013. Global Telecoms provider with over 750k private shareholders. Engineer the documents to be more customer-centric, easy to understand and more likely to get a response. Responses were reducing consistently year on year and costs increasing. WHAT WE DID TO FIX IT.

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Call: 44 (0) 1993 822524. Better customer experiences start with. Transforming relationships with customers through better. Experiences, simpler communication and engaging training. Strategy, benchmarking and processes that transform the way you communicate with customers. Simpler customer-facing material that sounds more human, cuts cost and queries and encourages loyalty. Training for customer-focused teams that gives them the skills and confidence to communicate with customers. The Brewhouse, Burford.

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