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service-superstars.blogspot.com

Service Superstars

Helping businesses *WOW* their customers and have the best workforce ever! The business model of rewarding executives with a bonus or shares has resulted in a slash and burn mindset amongst those who should be looking after the long term welfare of the company - instead of just themselves. So customer service, loyalty and training investment. in other words showing value in people. Has no worth to managers who can not quantify such investments to the shareholders. THE LAST 5% CONNECTS. Motivate them, tra...

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Service Superstars | service-superstars.blogspot.com Reviews
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Helping businesses *WOW* their customers and have the best workforce ever! The business model of rewarding executives with a bonus or shares has resulted in a slash and burn mindset amongst those who should be looking after the long term welfare of the company - instead of just themselves. So customer service, loyalty and training investment. in other words showing value in people. Has no worth to managers who can not quantify such investments to the shareholders. THE LAST 5% CONNECTS. Motivate them, tra...
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Service Superstars | service-superstars.blogspot.com Reviews

https://service-superstars.blogspot.com

Helping businesses *WOW* their customers and have the best workforce ever! The business model of rewarding executives with a bonus or shares has resulted in a slash and burn mindset amongst those who should be looking after the long term welfare of the company - instead of just themselves. So customer service, loyalty and training investment. in other words showing value in people. Has no worth to managers who can not quantify such investments to the shareholders. THE LAST 5% CONNECTS. Motivate them, tra...

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service-superstars.blogspot.com service-superstars.blogspot.com
1

Service Superstars: BACK HOUSE OPERATIONS

http://service-superstars.blogspot.com/2012/05/back-house-operations.html

Helping businesses *WOW* their customers and have the best workforce ever! In my career in hotels a sizeable portion of staff would be termed back of house team members. The stores men, laundry workers, cleaners, canteen lady and maintenence crew. They may not ever get to be serving the paying customers face to face, but they certainly maintain the operations for those that do. If you are not serving a customer, make sure you are are serving someone who is.". Want to create raving fans of your company?

2

Service Superstars: SUPERSTARS WORKSHOP

http://service-superstars.blogspot.com/2012/03/superstars-workshop.html

Helping businesses *WOW* their customers and have the best workforce ever! These 3 hour seminars will transform the culture and mindset in your business into one of customer service excellence. There are no boring graphs and charts and no scripts to read through. Looking from a customers viewpoint. At $40 per person, how can you not afford to invest in your teams success? Want to create raving fans of your company? Then let me help show you how to get what you want. View my complete profile. Author - Car...

3

Service Superstars: LET THE SIDE DOWN

http://service-superstars.blogspot.com/2012/04/let-side-down.html

Helping businesses *WOW* their customers and have the best workforce ever! LET THE SIDE DOWN. Customers can go away with a poor impression if just one member of the service team lets the side down. It is vital for everyone to be at a similar level and standard of service otherwise the combined efforts are for nothing. If you do have a staff member that is noted for letting the side down, the options are simple. Improve them , or move them. Want to create raving fans of your company? Author - Scott Mckain.

4

Service Superstars: FOCUS ON THE JOB

http://service-superstars.blogspot.com/2012/04/focus-on-job.html

Helping businesses *WOW* their customers and have the best workforce ever! FOCUS ON THE JOB. It is tempting sometimes to stray with your thoughts or day dream at work. Especially after a long shift. If this guy here starts daydreaming at work. its going to hurt! If you or your team lose focus, its not you that suffers its the customer. The customer pays the same price for goods or services what ever time of your work shift, so make sure they get superior service regardless of how tired you may be.

5

Service Superstars: WHO STARTED CUSTOMER SERVICE?

http://service-superstars.blogspot.com/2012/09/who-started-customer-service.html

Helping businesses *WOW* their customers and have the best workforce ever! WHO STARTED CUSTOMER SERVICE? If you ask anyone over 60 that question you may get a quizzical look. The old days when staff were called help, and you did'nt need loyalty cards are a distant memory. My question in return though is why? Did we lose sight of who we are serving in the rush to be more efficient or expand the profit margin? If so where is the benefit to society as a whole? Want to create raving fans of your company?

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