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Service Catalog Blog

Service Catalog information, guidance, comment and analysis. Tuesday, 14 September 2010. A useful Service Catalog Whitepaper. Authored by Sharon Taylor, previously the Chief Architect of the ITIL V3 update, and currently the Chief Examiner for ITIL and President of the Aspect group. This one covers the topic of how to implement a service catalog. Posted by Service Catalog Blog. Links to this post. Wednesday, 21 July 2010. What do we want from ITIL? It’s good to see an open and honest update. Was itself v...

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Service Catalog Blog | servicecatalogblog.blogspot.com Reviews

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Service Catalog information, guidance, comment and analysis. Tuesday, 14 September 2010. A useful Service Catalog Whitepaper. Authored by Sharon Taylor, previously the Chief Architect of the ITIL V3 update, and currently the Chief Examiner for ITIL and President of the Aspect group. This one covers the topic of how to implement a service catalog. Posted by Service Catalog Blog. Links to this post. Wednesday, 21 July 2010. What do we want from ITIL? It’s good to see an open and honest update. Was itself v...

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Service Catalog Blog | servicecatalogblog.blogspot.com Reviews

https://servicecatalogblog.blogspot.com

Service Catalog information, guidance, comment and analysis. Tuesday, 14 September 2010. A useful Service Catalog Whitepaper. Authored by Sharon Taylor, previously the Chief Architect of the ITIL V3 update, and currently the Chief Examiner for ITIL and President of the Aspect group. This one covers the topic of how to implement a service catalog. Posted by Service Catalog Blog. Links to this post. Wednesday, 21 July 2010. What do we want from ITIL? It’s good to see an open and honest update. Was itself v...

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servicecatalogblog.blogspot.com

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Service Catalog Blog: 3 Essential Reasons for Having a Service Catalog

http://servicecatalogblog.blogspot.com/2010/03/3-essential-reasons-for-having-service.html

Service Catalog information, guidance, comment and analysis. Tuesday, 2 March 2010. 3 Essential Reasons for Having a Service Catalog. I've had lots of comments over the years from IT people who basically are scared of implementing SLAs. And a Service Catalog. We've not needed this for 30 years so why do we need it now? Whilst this can be frustrating and the reasons behind this approach might be suspect, it is a good question that has to be answered strongly and compellingly. We've mentioned speeded up de...

2

Service Catalog Blog: Silly Season SLAs

http://servicecatalogblog.blogspot.com/2010/06/silly-season-slas.html

Service Catalog information, guidance, comment and analysis. Wednesday, 9 June 2010. There’s a strong focus across the IT industry on Service Catalog. And the creation of business-relevant SLAs. Mentioned before that I think a lot of the ‘ SLAs. 8217; in place are really not helpful or really of sufficient quality and value. Very often that’s due to the fact that these are created in haste or with little understanding of SLM. As a guide for how not to do SLAs. Come across) of why SLAs. Target is a target...

3

Service Catalog Blog: I Hate IT SLAs

http://servicecatalogblog.blogspot.com/2010/03/i-hate-it-slas.html

Service Catalog information, guidance, comment and analysis. Thursday, 18 March 2010. I Hate IT SLAs. Yes I really do, despite having spent much of the last 20 years or so working with IT people to create them. Really I do - I think that many of them are a wasted effort and of little value to any of the parties involved. It's not that I think that SLAs can't be of value, or that they are all bad. I do think that SLAs and the SLM process are the central core of IT Service Management. 1) If we start to sim...

4

Service Catalog Blog: What do we want from ITIL?

http://servicecatalogblog.blogspot.com/2010/07/what-do-we-want-from-itil.html

Service Catalog information, guidance, comment and analysis. Wednesday, 21 July 2010. What do we want from ITIL? It’s good to see an open and honest update. What is interesting about this update is the frank admission that there are problems and failings in the v3 output. It’s suggested that these were caused by the pressures of time, delivery and cost. So the IP content that represents how we should approach projects and service management. It’s easy to be critical here and to suggest that we shou...

5

Service Catalog Blog: September 2010

http://servicecatalogblog.blogspot.com/2010_09_01_archive.html

Service Catalog information, guidance, comment and analysis. Tuesday, 14 September 2010. A useful Service Catalog Whitepaper. Authored by Sharon Taylor, previously the Chief Architect of the ITIL V3 update, and currently the Chief Examiner for ITIL and President of the Aspect group. This one covers the topic of how to implement a service catalog. Posted by Service Catalog Blog. Links to this post. Service Catalog Business Case. Bookmark Service Catalog Blog. And service catalog software.

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servicecatalogblog.blogspot.com

Service Catalog Blog

Service Catalog information, guidance, comment and analysis. Tuesday, 14 September 2010. A useful Service Catalog Whitepaper. Authored by Sharon Taylor, previously the Chief Architect of the ITIL V3 update, and currently the Chief Examiner for ITIL and President of the Aspect group. This one covers the topic of how to implement a service catalog. Posted by Service Catalog Blog. Links to this post. Wednesday, 21 July 2010. What do we want from ITIL? It’s good to see an open and honest update. Was itself v...

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