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Service Design Tools | Communication methods supporting design processes

CUSTOMER JOURNEY MAPPING GAME. Case study from Paul Kahn and Christophe Tallec. Case study from Dave Chiu and David Hilhorst. Case study from Andy Polaine, Roman Aebersold, Robert Bossart and Andrea Mettler. SERVICES FOR OLDER PEOPLE. Case study from Domus Academy Research Center. Case study from Joon Sang Baek. For suggestions about tools and case studies / all contents by Roberta Tassi / nc-by-nd cc licence.

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Service Design Tools | Communication methods supporting design processes | servicedesigntools.org Reviews
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CUSTOMER JOURNEY MAPPING GAME. Case study from Paul Kahn and Christophe Tallec. Case study from Dave Chiu and David Hilhorst. Case study from Andy Polaine, Roman Aebersold, Robert Bossart and Andrea Mettler. SERVICES FOR OLDER PEOPLE. Case study from Domus Academy Research Center. Case study from Joon Sang Baek. For suggestions about tools and case studies / all contents by Roberta Tassi / nc-by-nd cc licence.
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7 envisioning
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Service Design Tools | Communication methods supporting design processes | servicedesigntools.org Reviews

https://servicedesigntools.org

CUSTOMER JOURNEY MAPPING GAME. Case study from Paul Kahn and Christophe Tallec. Case study from Dave Chiu and David Hilhorst. Case study from Andy Polaine, Roman Aebersold, Robert Bossart and Andrea Mettler. SERVICES FOR OLDER PEOPLE. Case study from Domus Academy Research Center. Case study from Joon Sang Baek. For suggestions about tools and case studies / all contents by Roberta Tassi / nc-by-nd cc licence.

INTERNAL PAGES

servicedesigntools.org servicedesigntools.org
1

Repository | Service Design Tools

http://www.servicedesigntools.org/repository

For suggestions about tools and case studies / all contents by Roberta Tassi / nc-by-nd cc licence.

2

Professionals | Service Design Tools

http://www.servicedesigntools.org/taxonomy/term/18

The expert figures whose knowledge is required for the development of the service idea. The general aptitude is to engage a broad spectrum of professionals from the very beginning: somebody from marketing, some others from branding, analytics, technology, organizational training and so on, covering the different fields involved in the service project (business, technology and social sciences). For suggestions about tools and case studies / all contents by Roberta Tassi / nc-by-nd cc licence.

3

Blueprint | Service Design Tools

http://www.servicedesigntools.org/tools/35

The blueprint is an operational tool that describes the nature and the characteristics of the service interaction in enough detail to verify, implement and maintain it. It is based on a graphical technique that displays the process functions above and below the line of visibility to the customer: all the touchpoints and the back-stage processes are documented and aligned to the user experience. 1977) Lynn G. Shostack, Breaking Free from Product Marketing, in Journal of Marketing n 41. The traditional blu...

4

Personas | Service Design Tools

http://www.servicedesigntools.org/tools/40

The personas are archetypes built after an exhaustive observation of the potential users. Each persona is based on a fictional character whose profile gathers up the features of an existing social group. In this way the personas assume the attributes of the groups they represent: from their social and demographic characteristics, to their own needs, desires, habits and cultural backgrounds. 1998) Alan Cooper, The Inmates Are Running the Asylum, Sams. Personas were used to create a framework based on thos...

5

Customer Journey Map | Service Design Tools

http://www.servicedesigntools.org/tools/8

The customer journey map is an oriented graph that describes the journey of a user by representing the different touchpoints that characterize his interaction with the service. CUSTOMER JOURNEY MAPPING GAME. Paul Kahn (Mad Pow) and Christophe Tallec (Uinfoshare). The gamified customer journey mapping is a way to easily describe a possible scenario or map the experience throughout an existing service. This specific example comes from a project about transportation. A high level of complexity emerged d...

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rainwiz.com rainwiz.com

rainwiz :. – Introducing the storygraph

http://www.rainwiz.com/2012/10/13/introducing-the-storygraph

By rainwiz. Average Reading Time: about 3 minutes. Is a deliverable I made to visualize the user needs/touchpoint matrix. Then it became a powerful tool, but let’s start from the beginning. I started creating a flat service inventory. No hierachy, just a simple list of product and services people want form us. For example in the banking market it could be:. Apply for a credit card. Buy traveler’s checks. Check your account balance. Open a checking account. Open a savings account. Pay off a loan. Networki...

cityjam2014.wordpress.com cityjam2014.wordpress.com

Lue lisää – Helsinki CityJam 2014

https://cityjam2014.wordpress.com/lue-lisaa

Helsinki CityJam on avoin palvelumuotoilun työpaja, jossa keskitytään ikäihmisten ja toimintarajoitteisen itsenäisten asumisen pulmiin. Global GovJam: http:/ www.govjam.org/. Global Service Jam: http:/ planet.globalservicejam.org/. Global Sustainability Jam: http:/ planet.globalsustainabilityjam.org/. Helena Sustarin ja Jaana Hyvärisen presentaatio: http:/ prezi.com/y29on5j5jpyj/govservdesjam-service-design-methods/. Http:/ www.servicedesigntools.org/. Http:/ www.servicedesigntoolkit.org/.

squareinchanthro.com squareinchanthro.com

Square Inch Anthropology

http://squareinchanthro.com/tag/object

Laquo; Back to blog. Quite a brilliant little analog object, this.* On a basic level, yes, this is indeed just" a yardstick. With proper use, though, it can also be a means for increasing revenue through selling more things for painting , and deepening a customer’s relationship with the store (Lowe’s, in this case, the second largest chain of hardware stores in America. However, while it may outperform its digital equivalent in this respect, the yardstick’s creators made a few risky assumptions. Remo...

squareinchanthro.com squareinchanthro.com

Square Inch Anthropology

http://squareinchanthro.com/tag/touchpoint

Laquo; Back to blog. Quite a brilliant little analog object, this.* On a basic level, yes, this is indeed just" a yardstick. With proper use, though, it can also be a means for increasing revenue through selling more things for painting , and deepening a customer’s relationship with the store (Lowe’s, in this case, the second largest chain of hardware stores in America. However, while it may outperform its digital equivalent in this respect, the yardstick’s creators made a few risky assumptions. Remo...

servicedesignblog.wordpress.com servicedesignblog.wordpress.com

Un’applicazione per trovare e condividere il parcheggio | Donna di Servizio (e service design...)

https://servicedesignblog.wordpress.com/2009/12/17/unapplicazione-per-trovare-e-condividere-il-parcheggio

Donna di Servizio (e service design…). IDEA International Design Excellence Awards inaugura la sezione Service Design: scadenza 25 gennaio. Un concept video sul futuro delle riviste →. Un’applicazione per trovare e condividere il parcheggio. December 17, 2009. Tutti possono sviluppare applicazioni per Iphone, contribuendo ad ampliare il vasto ed interessante panorama emergente di servizi veicolati da questo telefono. Ne è un esempio l’applicazione SpotSwitch. This entry was posted in Service design.

lisbonservicejam.wordpress.com lisbonservicejam.wordpress.com

Toolbox | Lisbon Service Jam – 24 a 26 de fevereiro

https://lisbonservicejam.wordpress.com/toolbox

Lisbon Service Jam – 24 a 26 de fevereiro. Nesta página podem encontrar uma série de ferramentas que poderão ser úteis durante as 48hrs. Caso conheçam mais e queiram partilhar enviem-nos ou façam um post nos comentários para podermos adicionar à página. Http:/ dschool.stanford.edu/wp-content/uploads/2011/03/BootcampBootleg2010v2SLIM.pdf. 8211; d.school bootcamp bootleg. Http:/ www.designthinkingforeducators.com/. 8211; DTtoolkit v1 062711. Http:/ www.ideo.com/work/human-centered-design-toolkit/. Fill in ...

bobcatsss2015.com bobcatsss2015.com

Roberta Tassi | BOBCATSSS 2015

http://www.bobcatsss2015.com/wp/keynote/roberta-tassi

28 30 January 2015. Sinikka Sipilä on Participation. Jay E Gillette on Innovation. Roberta Tassi on Design. How to get to Brno. ROBERTA TASSI Keynote Speaker for DESIGN. My expertise is grounded on an eclectic background spanning Design Research, Communication Design and Service Design. In her graduation thesis titled Communication Design and Service Design. Implementing services through communication artifacts. Is based on the thesis research. Ms Tassi is currently working at frog design. Dealing with i...

servicedesignresearch.com servicedesignresearch.com

What’s SDR « Service Design Research

http://www.servicedesignresearch.com/whats-sdr

What is the Service Design Research initiative? While Service Design is now being acknowledged by most within the design community, the various initiatives, events and research projects that aim to define what Service Design is and does are starting to grow in number with little focus and on shaky foundations. Likewise, design practices are quickly evolving to stretch existing boundaries and to question again the reason and need for this specialisation (in Service Design). The ‘Service Design Research’ i...

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Service Design Thinks Dublin | Service Designing in Ireland

Service Design Thinks Dublin. May 17, 2010 · 11:07 am. What’s this then…. This is a holding pen for Service Design Dublin related things. In time it might grow to be something else but for now it is a diary of upcoming events, a record of past meet-ups, and links of potential interest. Service Design Thinks in is an opportunity for people interested in service design to come together, share work, discuss, debate and shape service design practice in Ireland. May 17, 2010 · 10:46 am. Discussed the philosop...

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Service Design Toolkit – Improve the quality of your service with this hands-on toolkit

Ser­vice De­sign. This toolkit is an introduction to the methodology of service design. With a simple step-by-step plan we offer you a practical do-it-yourself guide. What is service design? Service design is a method for improving the quality of your service. Those improvements are directed at both the users and staff of your organization. Innovating in services is not new. Every organization that provides services thinks seriously about improving the quality of its service at some point. A set of techn...

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Service Design Tools | Communication methods supporting design processes

CUSTOMER JOURNEY MAPPING GAME. Case study from Paul Kahn and Christophe Tallec. Case study from Dave Chiu and David Hilhorst. Case study from Andy Polaine, Roman Aebersold, Robert Bossart and Andrea Mettler. SERVICES FOR OLDER PEOPLE. Case study from Domus Academy Research Center. Case study from Joon Sang Baek. For suggestions about tools and case studies / all contents by Roberta Tassi / nc-by-nd cc licence.

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ServiceDesignUFPR

Sexta-feira, 26 de abril de 2013. Análise de Portfólio - Matriz BCG. Análise de Portfólio - Matriz BCG. A Matriz BCG é uma ferramenta gráfica para análise do portfólio de produtos ou unidades de negócio de uma dada empresa, tomando como base o crescimento do mercado e participação de mercado (tomando como referência o maior concorrente). A ferramenta foi desenvolvida pela empresa de consultoria BCG – Boston Consulting Group. Segundo seu principal criador, HENDERSON (1998),. Estrela: exige grandes investi...

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SERVICE DESIGN ... under construction

Saturday, September 25, 2010. Service Design Drinks in Madrid! Iria, Bea, Marcela, Asier and I, as "service design doers-thinkers-enthusiasts", have been seduced by. Initiative and we are now glad to organize. First Service Design Drinks Madrid. That will take place at “ La Tabacalera. 8221; next Thursday 7th of October at 8 pm Our aim is to create a place to meet people intrested in service design and to share knowledge, ideas, conversations. So, that's it! And come with 3 things:. A post-it (of course!

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