servicehighway.com
service highway
http://www.servicehighway.com/;jsessionid=915e76d12d02e552cb8734dfea1b
Need help using our products. Companies using the servicehighway enable positive change, and consequently manage and operate the service-assurance process successfully:. First-time right and first-time fix ratio's improve by 50-60%. Customer satisfaction raises by 40%. 50% cost reduction on support and customer care operations. Time to market for new services improves significantly. What is service assurance? Service assurance (SA) is a procedure. Or a set of procedures intended. It gets even worse!
servicehighway.com
service highway
http://www.servicehighway.com/products/reporter.html;jsessionid=915e76d12d02e552cb8734dfea1b
Need help using our products. Service assurance, in telecommunications, is the application of policies and processes by a Communications Service Provider (CSP) to ensure that services offered over networks meet a pre-defined service quality level for an optimal subscriber experience. This module might be the most powerful module of them all; it is the module by which management can interpret the usage of the Service Highway. It can generate full color graphical charts,. Want to know more?
servicehighway.com
service highway
http://www.servicehighway.com/products/supplier.html;jsessionid=915e76d12d02e552cb8734dfea1b
Need help using our products. Service assurance, in telecommunications, is the application of policies and processes by a Communications Service Provider (CSP) to ensure that services offered over networks meet a pre-defined service quality level for an optimal subscriber experience. The Service Highway Supplier module connects (existing) tools and data sources to the Service Highway. These tools might be anything, for instance a database, webservice or command line interface. Deploy and revoke a resource.
servicehighway.com
service highway
http://www.servicehighway.com/training/index.html;jsessionid=915e76d12d02e552cb8734dfea1b
Need help using our products. Service quality involves a comparison of expectations with performance. According to Lewis and Booms (1983) service quality is a measure of how well a delivered service matches the customer's expectations.". Proper training is a vital ingredient of a successful Service Highway implementation. As personal skills improve, so will the benefits of the Service Highway. Schematic overview of roles:. Want to know more? 2011 ServiceHighway Terms and Conditions.
servicehighway.com
service highway
http://www.servicehighway.com/disclaimer.html;jsessionid=915e76d12d02e552cb8734dfea1b
Need help using our products. Privacy Policy and Disclaimer. The intellectual property rights in all text, images, sounds and software on this site are reserved for Service Highway. The content of this website has been written with the utmost care. Service Highway cannot be held responsible for inaccuracies or omissions in the information provided. The contents of this site cannot be legally binding. If you are a client with us, you can customize your own data when a change occurs in your situation.
servicehighway.com
service highway
http://www.servicehighway.com/training/globaladministrator.html;jsessionid=915e76d12d02e552cb8734dfea1b
Need help using our products. Service quality involves a comparison of expectations with performance. According to Lewis and Booms (1983) service quality is a measure of how well a delivered service matches the customer's expectations.". Administrators of the Service Highway. Experience with system administration. The working of resources. The working of services. The working of the Supplier (expert). The working of the Consumer (expert). How to interact with all the other rolls (SD, OA, RA, RD).
servicehighway.com
service highway
http://www.servicehighway.com/training/serviceherobasic.html;jsessionid=915e76d12d02e552cb8734dfea1b
Need help using our products. Service quality involves a comparison of expectations with performance. According to Lewis and Booms (1983) service quality is a measure of how well a delivered service matches the customer's expectations.". Service Hero Basic (S.H.B.). Everyone who is involved. No specific pre-skill required. Service Highway philosophy and methodology. In depth training of the various roles and responsibilities, when operating the Highway. Training how to configure the ServiceHighway.
servicehighway.com
service highway
http://www.servicehighway.com/products;jsessionid=915e76d12d02e552cb8734dfea1b
Need help using our products. Service assurance, in telecommunications, is the application of policies and processes by a Communications Service Provider (CSP) to ensure that services offered over networks meet a pre-defined service quality level for an optimal subscriber experience. Service Highway consists of four modules. Each module is intended for a different service assurance role, separating concerns for the complete process. These four modules are:. The Service Highway Supplier connects your (exi...
servicehighway.com
service highway
http://www.servicehighway.com/products/consumer.html;jsessionid=915e76d12d02e552cb8734dfea1b
Need help using our products. Service assurance, in telecommunications, is the application of policies and processes by a Communications Service Provider (CSP) to ensure that services offered over networks meet a pre-defined service quality level for an optimal subscriber experience. The consumer module is the module which interfaces with a user in the role of an agent. This is the end result of the resources managed in the supplier and combined for service assurance processes in the manager module.
servicehighway.com
service highway
http://www.servicehighway.com/products/manager.html;jsessionid=915e76d12d02e552cb8734dfea1b
Need help using our products. Service assurance, in telecommunications, is the application of policies and processes by a Communications Service Provider (CSP) to ensure that services offered over networks meet a pre-defined service quality level for an optimal subscriber experience. Moreover the manager module enables actual testing of the designed process. Once the process works, it can instantly be deployed to the designated agents, which in their turn can use it by a click of a button.
SOCIAL ENGAGEMENT