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Thursday, 13 August 2015. The USMBOK series of publications is a welcome addition to the International Best Practice (IBP) site, extending the guidance and further helping to widen thinking by introducing an outside-in, customer centric perspective , Ian Fik, TSO Account Manager. A universal service management body of knowledge (USMBOK ) describing concepts and methods for use by any service business to manage the customer service experience. Kenneth Gonzalez, Managing Partner, Engaged Consulting Inc.

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Thursday, 13 August 2015. The USMBOK series of publications is a welcome addition to the International Best Practice (IBP) site, extending the guidance and further helping to widen thinking by introducing an outside-in, customer centric perspective , Ian Fik, TSO Account Manager. A universal service management body of knowledge (USMBOK ) describing concepts and methods for use by any service business to manage the customer service experience. Kenneth Gonzalez, Managing Partner, Engaged Consulting Inc.

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Business Open Source Blog. Business Open Source Blog. Rückblick auf ein ereignisreiches Jahr. Letzten Monat ist es genau ein Jahr her, dass ich zu it-novum wechselte, um das openATTIC-Projekt. Zu leiten. Wie die Zeit verfliegt, wenn man an spannenden Aufgaben arbeitet! Ich hatte die Stelle mit dem Ziel angetreten, die Entwicklung der Storage-Plattform offener zu gestalten und die Community auszuweiten und stärker einzubinden. Interview: 30 Jahre IT in Österreich. Die meisten Administratoren im IT-Sektor ...

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ITSM MD « IT Service Management – from Maryland « Page 2

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IT Service Management – from Maryland. Newer posts →. Http:/ www.itskeptic.org/content/british-government-cabinet-office-selling-itil-and-prince2. As is Prince – the competitor (if you will) to PMI (the PMP certification). You can find the tender here: http:/ ted.europa.eu/udl? What will it mean for ITIL? I’m not sure. Bigger question is – what will it mean for ITSM? Tagged ITIL PRINCE APMG TSO ITSM. Ideas how Release and Change Management work together and versioning…. Do you go through the CAB again?

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Core ITSM: The 2014 Service Desk Show

http://coreitsm.blogspot.com/2014/05/the-2014-service-desk-show.html

Core ITSM is an approach to ITIL, COBIT, ISO 20000 Service Management and ISO 38500 that focuses on the key requirements of successful Business IT alignment. Contact Me. Thursday, 1 May 2014. The 2014 Service Desk Show. This year's Service Desk and IT Support Show. Has now finished, the stands are packed away and many of the exhibitors and attendees have already jetted off to exotic locations. I'm in Coventry myself. Sophie Danby, Ivor Macfarlane, Myself, Suresh and Andrea. The charming and enthusiastic ...

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Core ITSM: May 2014

http://coreitsm.blogspot.com/2014_05_01_archive.html

Core ITSM is an approach to ITIL, COBIT, ISO 20000 Service Management and ISO 38500 that focuses on the key requirements of successful Business IT alignment. Contact Me. Thursday, 29 May 2014. When I talk about ITSM and SIAM I'm increasingly struck by the development of an implicit underlying model that I guess is analogous to Maslow's hierarchy of needs. When I begin to look around at the organisations and individuals who are successful in our world I don't see people who say. What interests me, apart f...

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Core ITSM: Space 2014

http://coreitsm.blogspot.com/2014/12/space-2014.html

Core ITSM is an approach to ITIL, COBIT, ISO 20000 Service Management and ISO 38500 that focuses on the key requirements of successful Business IT alignment. Contact Me. Saturday, 20 December 2014. Many of you will have played the Apollo 13 ITSM simulation. What you almost certainly won't have done is to attempt to run your very own space programme. At least not until now. Let me introduce you to Kerbal Space Programme. Why did you have to save weight? As well as keeping track of configuration items anot...

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Core ITSM: December 2014

http://coreitsm.blogspot.com/2014_12_01_archive.html

Core ITSM is an approach to ITIL, COBIT, ISO 20000 Service Management and ISO 38500 that focuses on the key requirements of successful Business IT alignment. Contact Me. Monday, 29 December 2014. Who Will Go To The Ball in 2015? It is that magical time of year when ITSM pundits everywhere make their predictions for the coming year, safe in the knowledge that no one ever checks up on how well their predictions have performed in the past. Well possibly Rob England does. 3b Customer Experience / CX. Note: I...

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Thursday, 13 August 2015. The USMBOK series of publications is a welcome addition to the International Best Practice (IBP) site, extending the guidance and further helping to widen thinking by introducing an outside-in, customer centric perspective , Ian Fik, TSO Account Manager. A universal service management body of knowledge (USMBOK ) describing concepts and methods for use by any service business to manage the customer service experience. Kenneth Gonzalez, Managing Partner, Engaged Consulting Inc.

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