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Thursday, February 24, 2011. Maturing Your Service Management Capabilities – A Potential Lucrative Revenue Stream. IT Service Providers need to be thinking faster, smarter and focusing on their own unique value proposition. In an example of an RFP response how well do you think an IT Service Provider who is able to demonstrate and provide clear evidence of how they can exceed specific requirements is positioned? How high would your current Service offerings rank you? 8226; The ability to resource your te...

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Service Management Specialist | servicemanagementspecialist.blogspot.com Reviews

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Thursday, February 24, 2011. Maturing Your Service Management Capabilities – A Potential Lucrative Revenue Stream. IT Service Providers need to be thinking faster, smarter and focusing on their own unique value proposition. In an example of an RFP response how well do you think an IT Service Provider who is able to demonstrate and provide clear evidence of how they can exceed specific requirements is positioned? How high would your current Service offerings rank you? 8226; The ability to resource your te...

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Service Management Specialist | servicemanagementspecialist.blogspot.com Reviews

https://servicemanagementspecialist.blogspot.com

Thursday, February 24, 2011. Maturing Your Service Management Capabilities – A Potential Lucrative Revenue Stream. IT Service Providers need to be thinking faster, smarter and focusing on their own unique value proposition. In an example of an RFP response how well do you think an IT Service Provider who is able to demonstrate and provide clear evidence of how they can exceed specific requirements is positioned? How high would your current Service offerings rank you? 8226; The ability to resource your te...

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servicemanagementspecialist.blogspot.com

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Service Management Specialist: November 2010

http://servicemanagementspecialist.blogspot.com/2010_11_01_archive.html

Sunday, November 14, 2010. Five Key Tips on how to build ‘Service’ Specific Service Level Agreements. Over Recent years most businesses have progressed somewhat significantly when it comes to their expectations from IT, which is a good thing. Perception is normally King and there are really only a couple of ways the business can monitor performance of IT, and certainly one of those is through Reporting and establishing effective Service Level Agreements (SLA’s). Subscribe to: Posts (Atom). Kirk is a full...

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Service Management Specialist: August 2010

http://servicemanagementspecialist.blogspot.com/2010_08_01_archive.html

Thursday, August 12, 2010. Understanding the Demarcations Between Building Baseline Capability and Continuous Improvement. You may have noticed in my past blogs I have often referred to ‘being realistic about what you are setting out to achieve’….the importance of understanding this point is such that I would I wanted to explore this a little further. 1 Process – 5 Core High Level Processes documented and published on the intranet. This example is not focused on end state capabilities; however it does pr...

3

Service Management Specialist: October 2010

http://servicemanagementspecialist.blogspot.com/2010_10_01_archive.html

Saturday, October 16, 2010. Dealing with the ‘Ego’ When Implementing Service Management. 8216;an inflated feeling of pride in your superiority to others’ When dealing with the ego try to understand the underlying nature of the ego, Do they perceive the change to be extra work? Or is there just resistance to changing their current behaviours? Good Luck to your Success. Subscribe to: Posts (Atom). Dealing with the ‘Ego’ When Implementing Service M. Kirk is a fully qualified ITIL Master and Principle Consul...

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Service Management Specialist: Dealing with the ‘Ego’ When Implementing Service Management

http://servicemanagementspecialist.blogspot.com/2010/10/dealing-with-ego-when-implementing.html

Saturday, October 16, 2010. Dealing with the ‘Ego’ When Implementing Service Management. 8216;an inflated feeling of pride in your superiority to others’ When dealing with the ego try to understand the underlying nature of the ego, Do they perceive the change to be extra work? Or is there just resistance to changing their current behaviours? Good Luck to your Success. October 21, 2010 at 5:09 AM. This is quite useful. Many thanks. October 21, 2010 at 11:34 PM. Very useful.Thanks a lot. Kirk is a fully qu...

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Service Management Specialist: December 2010

http://servicemanagementspecialist.blogspot.com/2010_12_01_archive.html

Wednesday, December 22, 2010. How did you go with Achieving your Service Management Goals for 2010? This technique is often used by CIO’s and Executives to formailse a method for reflection and to count the ‘not so visible’ wins we have had during the year. Take half an hour to write down everything you can think of in the in the following categories:. 8226; How has the culture changed in your organisation? Has the perception changed? Is there an increase/decrease in any particular areas or process?

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Thursday, February 24, 2011. Maturing Your Service Management Capabilities – A Potential Lucrative Revenue Stream. IT Service Providers need to be thinking faster, smarter and focusing on their own unique value proposition. In an example of an RFP response how well do you think an IT Service Provider who is able to demonstrate and provide clear evidence of how they can exceed specific requirements is positioned? How high would your current Service offerings rank you? 8226; The ability to resource your te...

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