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High Integrity Support | Innovating for customer success, Integrating for business successInnovating for customer success, Integrating for business success
http://servicesexec.wordpress.com/
Innovating for customer success, Integrating for business success
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High Integrity Support | Innovating for customer success, Integrating for business success | servicesexec.wordpress.com Reviews
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Innovating for customer success, Integrating for business success
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References | High Integrity Support
https://servicesexec.wordpress.com/references
Innovating for customer success, Integrating for business success. Places I go to get the latest and greatest info on customer support thinking, trends and directions:. Association of Support Professionals Discussion Group on LinkedIn. Chief Service Executives at TSIA. Customer Effort – Idea in practice – CCC http:/ hbr.org/web/ideas-in-practice/stop-delighting-the-customer-the-idea-in-practice. Great reference on managing self-help success. Leave a Reply Cancel reply. Enter your comment here.
Innovations in Customer Service – Brilliant or aggravating? | High Integrity Support
https://servicesexec.wordpress.com/2016/02/06/innovations-in-customer-service-brilliant-or-aggravating
Innovating for customer success, Integrating for business success. Innovations in Customer Service – Brilliant or aggravating? The application of innovation in customer service by Southwest in handling damaged luggage is described nicely here. So I won’t repeat all those details. The bottom line – when you think of the traveler and the company experience and the results from that process, you can see a clear set of victories on all accounts. Brilliant! My question to him – if you have the brand new...
Dan Rourke | High Integrity Support
https://servicesexec.wordpress.com/author/drourke3
Innovating for customer success, Integrating for business success. Https:/ servicesexec.wordpress.com. Delivering Decisive Customer Support. I recently read one of the best business books that I have thus far encountered –. Decisive by Dan and Chip Heath. It has several key elements that contribute to its level of excellence:. It’s based on behavioral economics principles – that means that the underlying behaviors and reactions under scrutiny are both true to life and yet unexpected. November 11, 2016.
Canned responses do no good for #custservice | High Integrity Support
https://servicesexec.wordpress.com/2015/01/10/canned-responses-do-no-good-for-custservice
Innovating for customer success, Integrating for business success. Canned responses do no good for #custservice. Have you ever gotten a canned response from a support organization and feel that it actually was helpful? Has it ever made you a happy customer? My guess is that your response 80% of the time is: “I already knew that.” or “Did you even read what I wrote? On the customer support delivery side, the problems can be worse. Here’s a real life example:. 8212;–Original Message—–. Hello XXXX YYYY ,.
Lessons in #custexp learned from in-app purchase games | High Integrity Support
https://servicesexec.wordpress.com/2016/05/19/lessons-in-custexp-learned-from-in-app-purchase-games
Innovating for customer success, Integrating for business success. Lessons in #custexp learned from in-app purchase games. Like many people, I use some simple games on my phone to relax, fill time, and have a fun. The lesson for customer experience – always know when your clients are stuck or frustrated and change the rules to help them forward. Repeating messages or promos over and over for your entire audience as you are trying to reach newer clients or as you are hoping that the 20th time someone sees...
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High Integrity Support | Innovating for customer success, Integrating for business success
Innovating for customer success, Integrating for business success. Delivering Decisive Customer Support. I recently read one of the best business books that I have thus far encountered –. Decisive by Dan and Chip Heath. It has several key elements that contribute to its level of excellence:. It’s based on behavioral economics principles – that means that the underlying behaviors and reactions under scrutiny are both true to life and yet unexpected. November 11, 2016. Challenge. Several of the games t...
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