procustomer.com
ProCustomer - Customer Service Blog Brought to you by Pro Mach - Part 4
http://www.procustomer.com/page/4
Customer Service Blog Brought to you by Pro Mach. Customer Service in a Flat Organization. By John Eklund, Pro Mach. In 1983, on his second day on the job, the new CEO of a company gathered his people and said:. 8220;Tomorrow when you come to work, you do not work for me or for a boss. You work for your customer. I don’t pay you. They do. Every customer has its own factory now. Hellip; Continued ». Plan on Three Training Sessions for Peak Operation of a Machine. By Peter Zepf, Wexxar/BEL. With today̵...
procustomer.com
How Confident Are You in Your Product? | ProCustomer
http://www.procustomer.com/blog/2011/07/26/how-confident-are-you-in-your-product
Customer Service Blog Brought to you by Pro Mach. How Confident Are You in Your Product? By John Eklund, Pro Mach Permanent Link. We all probably (hopefully) feel pretty confident in our products, but how many companies are so confident they’re willing to put their money where their mouth is? Domino’s Pizza, in the midst of revitalizing their image, has taken an unprecedented step: posting real-time, uncensored user reviews on an electronic billboard in Time Square. The Art of War. Wow, that is a very bo...
procustomer.com
An Entire Employee Handbook On a Notecard | ProCustomer
http://www.procustomer.com/blog/2010/11/17/an-entire-employee-handbook-on-a-notecard
Customer Service Blog Brought to you by Pro Mach. An Entire Employee Handbook On a Notecard. By John Eklund, Pro Mach Permanent Link. They say that to succeed companies must chose what their value proposition will be. Is it to be the low cost leader? The customer service leader? Have the widest selection? Nordstrom Rules: Rule #1: Use best judgment in all situations. There will be no additional rules. One rule: Use your best judgment in all situations. I’ve said it before and I’ll say it ...Employers sho...
procustomer.com
What to Expect When You’re Expecting | ProCustomer
http://www.procustomer.com/blog/2010/09/24/what-to-expect-when-youre-expecting
Customer Service Blog Brought to you by Pro Mach. What to Expect When You’re Expecting. By John Eklund, Pro Mach Permanent Link. Categories: Customer Service Blog. I’m not talking about babies here, I’m talking about customers. The easiest way to create happy customers? Do what you say you’re going to do. There’s a catch though – a lot of us don’t say what we’re going to do. That step – setting the expectation level – is what we’re missing. 8221; on his web site. He breaks it down this way:. 8220;The way...
procustomer.com
ProCustomer Champions 2010 | ProCustomer
http://www.procustomer.com/blog/2010/11/10/procustomer-champions-2010
Customer Service Blog Brought to you by Pro Mach. By John Eklund, Pro Mach Permanent Link. Categories: Customer Service Excellence. At Pack Expo International 2010 in Chicago, IL, we hosted a ProCustomer Cocktail Party where we invited our key customers and partners to relax and unwind with us as a thank you for working with us. Identification and Tracking Business Unit:. Mike Knecht, ID Technology. John Hodge, Brenton. Primary Packaging Business Unit:. David Roberts, Fowler Products. Fowler Products (Su...
procustomer.com
PMMI Certified Trainers | ProCustomer
http://www.procustomer.com/pmmi-certified-training
Customer Service Blog Brought to you by Pro Mach. Pro Mach is proud to offer PMMI Certified Trainers through our divisions. The PMMI Certified Trainer Program is a recognized designation that ensures the highest standards of quality training are being met and unparalleled value is being given to the customer. Pro Mach has more than 50 PMMI Certified Trainers on staff. What does this mean for you? It means we know how to train the trainer – that is teach you how to better teach your people. Views from Cor...
procustomer.com
About ProCustomer | ProCustomer
http://www.procustomer.com/about
Customer Service Blog Brought to you by Pro Mach. ProCustomer is our pledge to provide you the highest level customer service and aftermarket support in the packaging industry. We are committed to helping you achieve peak machinery performance and up-time as long as you choose to run our equipment. We believe that world-class reactive, interactive and proactive customer support – delivered consistently – helps you achieve greater value and competitive advantage from your packaging operations&...Roberts P...
procustomer.com
The ProCustomer Smart Bar at Pack Expo 2010 | ProCustomer
http://www.procustomer.com/blog/2010/10/26/the-procustomer-smart-bar-at-pack-expo-2010
Customer Service Blog Brought to you by Pro Mach. The ProCustomer Smart Bar at Pack Expo 2010. By John Eklund, Pro Mach Permanent Link. Pack Expo International 2010 starts this Sunday, October 31 and runs through Wednesday, November 3 in Chicago at McCormick Place. Pro Mach and its brands will have a 12,000 square foot island in the South Hall where we’ll be showcasing all our solutions for the packaging industry. 8212;———–. Sunday, October 31. 11:00 AM – New Extended Text Labels for Shrink Sleeves.
reliability-consultant.com
Industrial maintenance management and reliability consultant resources
http://www.reliability-consultant.com/online_resources.htm
Reliability Consultant's Industrial Maintenance Resources. These are websites we feel are of the up most quality, kept current and offer value added resources. We highly recommend you visit these websites for your solutions. If you feel your website should be listed on this page, please contact us. With the location on your website where you have linked to ours. We will consider all related websites. That offer value added content. When linking to our website, please use the following. Professional organ...
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