battlefieldtelecom.wordpress.com
April | 2011 | battlefieldtelecom
https://battlefieldtelecom.wordpress.com/2011/04
Observations on the value of Customer Service. Monthly Archives: April 2011. You Can’t Always Get What You Want. April 28, 2011. In his excellent weekly newsletter, friend John Stewart of Vantage Economics preaches to business people that one way of boosting revenues is improving customer satisfaction. Why? As John puts it, “many of your customers and suppliers will be more sympathetic … Continue reading →. April 21, 2011. Business Orientation vs. Customer Orientation. April 14, 2011. April 7, 2011.
battlefieldtelecom.wordpress.com
March | 2011 | battlefieldtelecom
https://battlefieldtelecom.wordpress.com/2011/03
Observations on the value of Customer Service. Monthly Archives: March 2011. Organized Labor vs. Customer Service. March 31, 2011. In the Call Center industry, unionized employees are not viewed in a favorable light, as they are seen as resistant to change and immune from corrective action if a problem arises from their activities on the phone. The prevailing view … Continue reading →. Politics, Unions and Customer Service. March 24, 2011. Customer Service and Profits. March 17, 2011. March 10, 2011.
scotsmall.com
Chamber Recaps | Scot Small - Success for Business & Life
http://www.scotsmall.com/category/chamber-recaps
What Are You Thankful For? Virginia EarthQuake 2011-Two Lessons. Book Insights and Review. Dad's and Business. Search Engine Marketing (PPC). July 25, 2011. I went to a great meeting held today at the PW Chamber. Led by Jeff Brown of Pangea Global. He did an excellent job at facilitating the meeting by keeping everyone involved and offering great advice. Continue reading. How Do You Track Your Marketing Dollars? August 3, 2009. Jim Aram of Advantage Physical Therapy. Jamie Gorman of Sigma College. Any co...
battlefieldtelecom.wordpress.com
October | 2011 | battlefieldtelecom
https://battlefieldtelecom.wordpress.com/2011/10
Observations on the value of Customer Service. Monthly Archives: October 2011. Tangibles and Customer Loyalty. October 27, 2011. How does your shop or service area look? Are your sales people appropriately dressed and welcoming? If you deal with customers over the phone, is your manner warm and attentive? Do you connect with the customer? Let’s look at a … Continue reading →. Revisiting some previous Posts. October 14, 2011. Tangibles and Customer Loyalty. Revisiting some previous Posts.
battlefieldtelecom.wordpress.com
June | 2011 | battlefieldtelecom
https://battlefieldtelecom.wordpress.com/2011/06
Observations on the value of Customer Service. Monthly Archives: June 2011. Customer Service vs. Customer Loyalty. June 2, 2011. At the request of another business consultant, I am reviewing some materials he is hoping to use in upcoming training/facilitation sessions for clients interested in improving their customer service efforts. The materials are eye-opening, to say the least. And the … Continue reading →. Tangibles and Customer Loyalty. Revisiting some previous Posts. Economics and Customer Service.
battlefieldtelecom.wordpress.com
Economics and Customer Service | battlefieldtelecom
https://battlefieldtelecom.wordpress.com/2011/08/12/economics-and-customer-service
Observations on the value of Customer Service. Customer Service vs. Customer Loyalty. Economics and Customer Service. August 12, 2011. Have you tried to get a mower, chain saw, garden tractor or similar outdoor lawn equipment fixed lately? As noted in a previous posting, this is another example of cost being used as an excuse to make a customer less than satisfied. When this policy is adopted industry wide, the initial apparent cost savings can be justified because “everybody is doing it.&#...The airline...
battlefieldtelecom.wordpress.com
“I’m NOT happy!” | battlefieldtelecom
https://battlefieldtelecom.wordpress.com/2011/09/29/“i’m-not-happy”
Observations on the value of Customer Service. Economics and Customer Service. Revisiting some previous Posts →. September 29, 2011. How do you respond when you hear this from a customer? Your response could mean the difference between staying and even growing your business or losing customers. As a customer, I’m quick to express my dissatisfaction (yes, I can be “high maintenance” on occasion) when my expectations are not met. Let me give you two examples:. Steve Oviatt is President of Battlefield Telec...
battlefieldtelecom.wordpress.com
battlefieldtelecom | Observations on the value of Customer Service | Page 2
https://battlefieldtelecom.wordpress.com/page/2
Observations on the value of Customer Service. Newer posts →. May 5, 2011. How do your experiences affect your expectations when you go about your daily activities? How do your experiences affect your expectations when you do business with someone? Have you seen the ads by CarMax? What do CarMax and my wife’s brother have in common? He has built up a loyal clientele that comes back year after year and tells others about the excellent service he provides. Can you say the same about your business? As John ...
battlefieldtelecom.wordpress.com
Revisiting some previous Posts | battlefieldtelecom
https://battlefieldtelecom.wordpress.com/2011/10/14/revisiting-some-previous-posts
Observations on the value of Customer Service. Tangibles and Customer Loyalty →. Revisiting some previous Posts. October 14, 2011. Throughout this blog, I have tried to look at the effects Customer Service has in various situations one would not think of as needing a Customer Service approach. I also like to see examples of where Customer Service is helps an organization thrive as well as the lack of Customer Service in contributing to a decline in business. 1 Most of the European Community is facing som...
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