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Simply The Best Customer Experience – Thoughts on CX Best Practices and Other MusingsThoughts on CX Best Practices and Other Musings
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Thoughts on CX Best Practices and Other Musings
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Simply The Best Customer Experience – Thoughts on CX Best Practices and Other Musings | simplythebestcx.com Reviews
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Thoughts on CX Best Practices and Other Musings
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Are You Overthinking Your NPS? – Simply The Best Customer Experience
https://simplythebestcx.com/2015/06/05/are-you-overthinking-your-nps
Simply The Best Customer Experience. Thoughts on CX Best Practices and Other Musings. Are You Overthinking Your NPS? June 5, 2015. July 17, 2015. The essence of the Net Promoter System, in my opinion, is a dialogue used as a checkpoint for the relationships that are important to our business. We ask simple questions and we get clear, simple answers. That is the real test! How many surveys have you taken where you took the time to complain or praise and heard absolutely nothing back? Click to share on Goo...
Let Go of That Grudge! – Simply The Best Customer Experience
https://simplythebestcx.com/2015/06/26/let-go-of-that-grudge
Simply The Best Customer Experience. Thoughts on CX Best Practices and Other Musings. Let Go of That Grudge! June 26, 2015. July 17, 2015. Seth Godin continues to inspire me, and in one of his latest posts. He talks about holding grudges. In the context of Customer Engagement, driving stakeholders to embrace the voice of the customer, the reality of a grudge shows the emotional side of business. In the Net Promoter System, the grudge holders might be our detractors, but are they really? Click to share on...
I Didn’t Do Anything…But Now I Can! – Simply The Best Customer Experience
https://simplythebestcx.com/2015/08/21/i-didnt-do-anything-but-now-i-can
Simply The Best Customer Experience. Thoughts on CX Best Practices and Other Musings. I Didn’t Do Anything…But Now I Can! August 21, 2015. August 21, 2015. In Seth Godin’s recent blog post, I Didn’t Do Anything. He talks about, as children, how we used I didn’t do anything. to get out of trouble. Then as we grow older, that same phrase tends to lead us towards a lost opportunity or regretful thinking. It becomes, I didn’t do anything when I had the chance. But what if the opportunity isn’t REALLY lost?
Now And Then – Simply The Best Customer Experience
https://simplythebestcx.com/2016/02/03/now-and-then
Simply The Best Customer Experience. Thoughts on CX Best Practices and Other Musings. February 3, 2016. And this continues with the hopeful cascade of others paying it forward down the line. What are operatives in this realization for me, and maybe for you? Reflects this in its most recent findings, highlighting the fact that service level perceptions are not improving. I can do better. Can you? Click to email (Opens in new window). Click to print (Opens in new window). National Customer Rage Study.
No News Is NOT Good News – Simply The Best Customer Experience
https://simplythebestcx.com/2015/05/05/no-news-is-not-good-news
Simply The Best Customer Experience. Thoughts on CX Best Practices and Other Musings. No News Is NOT Good News. May 5, 2015. July 17, 2015. He shed some additional light:. Employees will go about their business without too much worry if they are confident that leadership will talk to them, and keep talking to them. Silence is painful. Think about it. This is exactly why the best horror films don’t show anything, they lead your mind to the place where you will imagine the worst. It’s All About Me! Notify ...
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Avnet Voices | Insight from the heart of the tech supply chain
http://blogging.avnet.com/weblog/avnetvoices
New Kids on the Block(chain). August 15, 2016. A couple of years ago, when Bitcoin seemed to be poised to completely upend global transaction systems, I had an inkling that the real revolution from the cryptocurrency Read More. Avnet Interns Make a Difference at St. Mary’s Food Bank. June 23, 2016. Every year Avnet recruits a team of summer interns and during their first week on the job, the interns are invited to participate in a community service project Read More. What Makes a Maker? June 17, 2016.
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Simply The Best Customer Experience – Thoughts on CX Best Practices and Other Musings
Simply The Best Customer Experience. Thoughts on CX Best Practices and Other Musings. How a Promoter Becomes a Detractor. March 15, 2016. How a Promoter Becomes a Detractor. February 3, 2016. Creating a Culture of Service Excellence. January 11, 2016. I recently had the pleasure of being interviewed by 1to1 Media about how putting employees front and center of its customer strategy has greatly contributed to Avnet’s innovative culture. You can check out the interview here. Let me know what ...There is a ...
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