callcenterguru.wordpress.com
Meet Nick Kossovan | A Voice Amongst the Cubicles
https://callcenterguru.wordpress.com/about
Business Quotes That Inspire Me. Nick’s Contact Information / Social Media Presence. Speaking Engagement (to speak at your event). Toronto Area (GTA) Recruiters. What’s On My Bookshelf. A Voice Amongst the Cubicles. Call center management with flair. With over 15 years hands-on B2B call center sales management experience (. Skills I call my own:. B2B Sales Management in a call center environment. Call Center Operations Management (. It’s what I do best. Coaching / Mentoring / call Monitoring (. Employee ...
callcenterguru.wordpress.com
What’s On My Bookshelf | A Voice Amongst the Cubicles
https://callcenterguru.wordpress.com/books-to-read
Business Quotes That Inspire Me. Nick’s Contact Information / Social Media Presence. Speaking Engagement (to speak at your event). Toronto Area (GTA) Recruiters. What’s On My Bookshelf. A Voice Amongst the Cubicles. Call center management with flair. What’s On My Bookshelf. The following books reside on my bookshelf, within easy access as I refer to time often:. Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationship, by Brad Cleveland. Please spread the word:. 3rd Part...
callcenterguru.wordpress.com
You Are Allowed to be Creative With Side-by-side Coaching | A Voice Amongst the Cubicles
https://callcenterguru.wordpress.com/2013/02/25/you-are-allowed-to-be-creative-with-side-by-side-coaching
Business Quotes That Inspire Me. Nick’s Contact Information / Social Media Presence. Speaking Engagement (to speak at your event). Toronto Area (GTA) Recruiters. What’s On My Bookshelf. A Voice Amongst the Cubicles. Call center management with flair. You Are Allowed to be Creative With Side-by-side Coaching. February 25, 2013. If you hold stock, as I do, in the adage Image is everything. Are tasked with coaching your agents I strongly suggest you ( a. You schedule no less than 6 hours a week of non-negot...
callcenterguru.wordpress.com
The Common Denominator of Success, by Albert E. N. Gray | A Voice Amongst the Cubicles
https://callcenterguru.wordpress.com/2011/07/15/the-common-denominator-of-success-by-albert-e-n-gray
Business Quotes That Inspire Me. Nick’s Contact Information / Social Media Presence. Speaking Engagement (to speak at your event). Toronto Area (GTA) Recruiters. What’s On My Bookshelf. A Voice Amongst the Cubicles. Call center management with flair. The Common Denominator of Success, by Albert E. N. Gray. July 15, 2011. If you were make it a habit to do the things you are avoiding would you be more successful? Please let me know what you think. Please spread the word:. Leave a Reply Cancel reply. You ar...
callcenterguru.wordpress.com
One Thing | A Voice Amongst the Cubicles
https://callcenterguru.wordpress.com/2013/02/18/one-thing
Business Quotes That Inspire Me. Nick’s Contact Information / Social Media Presence. Speaking Engagement (to speak at your event). Toronto Area (GTA) Recruiters. What’s On My Bookshelf. A Voice Amongst the Cubicles. Call center management with flair. February 18, 2013. So what is the “one thing” your call center stands for? What is it’s one core purpose? Does your leadership team and agents know what is their call center’s “one thing”? Please spread the word:. This entry was tagged call center. Join 41,5...
callcenterguru.wordpress.com
16 Suggestions For Long-Term Agent Motivation | A Voice Amongst the Cubicles
https://callcenterguru.wordpress.com/2013/02/18/16-suggestions-for-long-term-agent-motivation
Business Quotes That Inspire Me. Nick’s Contact Information / Social Media Presence. Speaking Engagement (to speak at your event). Toronto Area (GTA) Recruiters. What’s On My Bookshelf. A Voice Amongst the Cubicles. Call center management with flair. 16 Suggestions For Long-Term Agent Motivation. February 18, 2013. Efficient call center management revolves around creating an environment that motivates your agents and leadership team on a long-term basis. Develop a servant leader attitude. Walk your call ...
callcenterguru.wordpress.com
Speaking Engagement (to speak at your event) | A Voice Amongst the Cubicles
https://callcenterguru.wordpress.com/speaking
Business Quotes That Inspire Me. Nick’s Contact Information / Social Media Presence. Speaking Engagement (to speak at your event). Toronto Area (GTA) Recruiters. What’s On My Bookshelf. A Voice Amongst the Cubicles. Call center management with flair. Speaking Engagement (to speak at your event). Topics I cannot shut up about:. Engaging your agents is more than just giving them a paycheque. Call Center Management (. Giving your customers the service they really want is a competitive advantage. You are com...
callcenterguru.wordpress.com
Will You Be Thanking Your Agents Tomorrow? | A Voice Amongst the Cubicles
https://callcenterguru.wordpress.com/2013/02/26/will-you-be-thanking-your-agents-tomorrow
Business Quotes That Inspire Me. Nick’s Contact Information / Social Media Presence. Speaking Engagement (to speak at your event). Toronto Area (GTA) Recruiters. What’s On My Bookshelf. A Voice Amongst the Cubicles. Call center management with flair. Will You Be Thanking Your Agents Tomorrow? February 26, 2013. As I write this southwestern Ontario media (. Tomorrow you can expect there will be snow on the ground and ( a. A good percentage of your agents / staff will not come in, ( b. Should the media hav...
callcenterguru.wordpress.com
20 Shocking Customer Service Facts and Stats (Infographic) | A Voice Amongst the Cubicles
https://callcenterguru.wordpress.com/2015/03/08/20-shocking-customer-service-facts-and-stats-infographic
Business Quotes That Inspire Me. Nick’s Contact Information / Social Media Presence. Speaking Engagement (to speak at your event). Toronto Area (GTA) Recruiters. What’s On My Bookshelf. A Voice Amongst the Cubicles. Call center management with flair. 20 Shocking Customer Service Facts and Stats (Infographic). March 8, 2015. From: www.providesupport.com. Toronto, ON, Canada. This entry was tagged call center. Will You Be Thanking Your Agents Tomorrow? July 3, 2015 at 11:12 PM. Leave a Reply Cancel reply.
