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Tuesday, August 18, 2015. What Is Your Standard For Customer Care? Companies provide various products and services to their customers in exchange for payment. Customer expect different levels of care both pre and post purchase. The standard of customer care varies wildly from company to company. Future purchases may well hinge on how well the company meets that unknown standard of expected customer care or service. How does a company meet a standard that is both unknown and ever changing? Customers expec...

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Tuesday, August 18, 2015. What Is Your Standard For Customer Care? Companies provide various products and services to their customers in exchange for payment. Customer expect different levels of care both pre and post purchase. The standard of customer care varies wildly from company to company. Future purchases may well hinge on how well the company meets that unknown standard of expected customer care or service. How does a company meet a standard that is both unknown and ever changing? Customers expec...

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SMART Service Desk | smart-service-desk.blogspot.com Reviews

https://smart-service-desk.blogspot.com

Tuesday, August 18, 2015. What Is Your Standard For Customer Care? Companies provide various products and services to their customers in exchange for payment. Customer expect different levels of care both pre and post purchase. The standard of customer care varies wildly from company to company. Future purchases may well hinge on how well the company meets that unknown standard of expected customer care or service. How does a company meet a standard that is both unknown and ever changing? Customers expec...

INTERNAL PAGES

smart-service-desk.blogspot.com

1

SMART Service Desk: January 2015

http://www.smart-service-desk.blogspot.com/2015_01_01_archive.html

Friday, January 30, 2015. If Not Now, When Will You Update Your IT Service Management Software? When is the right time to add or update new IT Service Management Software? That pretty depends on what we are talking about. Could it be… When is it the right time to retire? When is it the right time to buy a new house? When is it the right time to ask for a raise? When is it the right time for your business to do something about your customer service headaches? Or maybe, what are they jumping away from?

2

SMART Service Desk: February 2015

http://www.smart-service-desk.blogspot.com/2015_02_01_archive.html

Friday, February 27, 2015. SMART Service Desk, What Can We Do For Your Business? What can SMART Service Desk. IT Service Management Software. Do to fill your companies’ needs and wants? Better customer service follow up? Increased efficiency for internal communications and IT management? Improved Social Media Outreach? Bottom line, your customer service team is the most important face of your company, and customers’ experiences will be defined by the skill and quality of the support they receive. First, ...

3

SMART Service Desk: What To Do When Customer Service Fails

http://www.smart-service-desk.blogspot.com/2015/08/what-to-do-when-customer-service-fails.html

Monday, August 17, 2015. What To Do When Customer Service Fails. Most companies care about their customers. Without them a business is “out of business.” The motive to care is really related to survival. Mo matter how hard you try to please 100% of your customers it is not always possible. What does your company do when caring isn’t enough? What is it with cable providers and their customer service? In a painstaking call that often feels like a political debate rather than a customer service query, Ryan ...

4

SMART Service Desk: The Difference – Feedback and Feed-forward

http://www.smart-service-desk.blogspot.com/2015/08/the-difference-feedback-and-feed-forward.html

Tuesday, August 11, 2015. The Difference – Feedback and Feed-forward. Before we compare and contrast these too concepts let’s look at the definitions. Information about reactions to a product, a person's performance of a task, etc., used as a basis for improvement. The modification or control of a process using its anticipated results or effects. To properly benefit from feed-forward you must first have and understand accurate feedback from your customers or staff. SMART Service Desk IT Service Managemen...

5

SMART Service Desk: How Will The Internet Of Things Affect Your Bottom Line?

http://www.smart-service-desk.blogspot.com/2015/08/how-will-internet-of-things-affect-your.html

Monday, August 3, 2015. How Will The Internet Of Things Affect Your Bottom Line? You have seen and heard another new buzz word (or phrase) The Internet of Things. If you are wondering just what are they talking about? The Internet of Things (IoT) refers to the ever-growing network of physical objects that feature an IP address for internet connectivity, and the communication that occurs between these objects and other Internet-enabled devices and systems. IoT may sound like just another alphabet contract...

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Tuesday, August 18, 2015. What Is Your Standard For Customer Care? Companies provide various products and services to their customers in exchange for payment. Customer expect different levels of care both pre and post purchase. The standard of customer care varies wildly from company to company. Future purchases may well hinge on how well the company meets that unknown standard of expected customer care or service. How does a company meet a standard that is both unknown and ever changing? Customers expec...

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