Smart Customers, Stupid Companies focuses on disruptive innovation - what it takes for a company to profit from it, instead of getting crushed by it.
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A Focus On Disruptive Innovation | SmartCustomers.com | smartcustomers.com Reviews
https://smartcustomers.com
Smart Customers, Stupid Companies focuses on disruptive innovation - what it takes for a company to profit from it, instead of getting crushed by it.
smartcustomers.com
Services | Michael Hinshaw, Bruce Kasanoff
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Our SMART CUSTOMERS STUPID COMPANIES methodology allows us to help companies identify specific pain points that customers are experiencing, as well as the best opportunities to add smart touchpoints that will enable a “sense and respond” business strategy. Michael Hinshaw and Bruce Kasanoff consult to both leading companies and aggressive startups, helping them develop customer experience strategies that establish defendable competitive advantages. We offer dynamic companies a set of powerful tools to he...
Press | SmartCustomers.com
http://smartcustomers.com/press.php
Why it is so hard to see the world as it is. LinkedIn, November 7, 2012. The toughest challenge is seeing the world as it actually is, instead of how we want it to be. Once again, Nate Silver has shown that if you take your own biases out of the equation, the right equation works extremely well. Smart lesson = we crave human contact. LinkedIn, November 5, 2012. InfoComm 100: Ride The Smart Building Wave. Commercial Integrator, October 16, 2012. Among the many valuable insights he shared, Kasanoff address...
SmartCustomers.com
http://smartcustomers.com/blog/index.php
General David Petraeus on sense and respond. November 16, 2012 | Bruce Kasanoff. One side effect of the recent headlines about our various generals is that they led me back to remarks General Petraeus made in March to the In-Q-Tel CEO Summit. Here are a few excerpts:. He sounds like us, or we sound like him. Take your pick, we are all talking about the inevitable rise of sense and respond strategies. Tags sense and respond. Why CRM Hasn’t Helped. August 6, 2012 | Michael Hinshaw and Bruce Kasanoff. Custo...
A Focus On Disruptive Innovation | SmartCustomers.com
http://smartcustomers.com/index.php
Entrepreneurs looking for the next big thing need to grab. A copy of our book and this one, and fast.”. Ndash; Bob Dorf, co-author with Steve Blank. Of THE START UP OWNER’S MANUAL:. The Step-by-Step Guide for. Building a Great Company. Buy the book ». Read an excerpt ». SMART CUSTOMERS, STUPID COMPANIES pulls no punches. Dynamic and a quick read, this full color book focuses like a laser on disruptive innovation and what it takes for a company to profit from it, instead of getting crushed by it. Read an ...
Meet The Authors | SmartCustomers.com
http://smartcustomers.com/authors.php
Michael Hinshaw and Bruce Kasanoff consult to wide range of clients, helping them implement more effective business strategies and more creative ways to exceed customer expectations. Between the two authors, they have expertise in customer experience management, design thinking, 1to1 marketing, personalization, direct marketing, CRM, and market research. Each has built successful companies from scratch. Smart Customers, Stupid Companies. Learn more about Michael Hinshaw ». Buy the book ». PhD, authors of.
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Smart Customer Insights |
Todd Arnold Bio Todd Arnold is Managing Principal of Smart Customer Insights, LLC. Welcome to Smart Customer Insights, LLC, a strategic advisory consultancy specializing in utility customer service, customer engagement, smart grid and the transformation of the customer experience caused by the always connected…always on customer in today’s world of ubiquitous digital connectivity. Outages – A Royal Pain-In-The-Ass. Working For You A New Context for Reliability. Brick and Mortar Gauntlet of Inconvenience.
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JADILAH PENGGUNA YANG BIJAK
JADILAH PENGGUNA YANG BIJAK. TRICAJUS ONLINE UNTUK ANDA BUAT DUIT. Tuesday, December 29, 2009. MERUBAH KEHIDUPAN ANDA DENGAN MEMBANTU ANDA KE ARAH PENCAPAIAN MATLAMAT ANDA. SELAMAT TAHUN BARU 2010 UNTUK ANDA SEMUA. AKAN DILANCARKAN DI MALAYSIA PADA 15/02/2010. JADILAH YANG TERAWAL. PIONEER GROUP. BAKAL MENJADI KUASA BARU DALAM PASARAN SEDUNIA. ANDA HANYA PERLU BERTUKAR KEDAI. SERTA MEMPEROLEHI PENDAPATAN SAMPINGAN. AUDITED and PUBLISHED) PELANGGAN MEMBUAT BELIAN SEMULA. CUKUP MUDAH DAN SIMPLE AJE! KENAPA...
A Focus On Disruptive Innovation | SmartCustomers.com
Entrepreneurs looking for the next big thing need to grab. A copy of our book and this one, and fast.”. Ndash; Bob Dorf, co-author with Steve Blank. Of THE START UP OWNER’S MANUAL:. The Step-by-Step Guide for. Building a Great Company. Buy the book ». Read an excerpt ». SMART CUSTOMERS, STUPID COMPANIES pulls no punches. Dynamic and a quick read, this full color book focuses like a laser on disruptive innovation and what it takes for a company to profit from it, instead of getting crushed by it. Read an ...
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Smart Customer Service
Voice and Data Services. Voice of the Customer. Customer Service Experience Conference. 4 Customer Service Trends That Will Impact the Contact Center. Customer service is at a pivotal point. Business as usual is not satisfactory for customers. The following trends are going to play an increasingly important role in contact centers during the next few years. Cash Register Versus Customer. Stringent adherence to policies and procedures rather than occasional exceptions may cost companies customers. A Look ...
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