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SMiiLE | IT Service Managment and Operational Risk

IT Service Management, Governance, Information Security and Best Practice. Ultimately, good IT Service Management is all about the cost effective prevention of Incidents, and rapid recovery of failed services. The combination of efficiency. A service based focus, intelligent trended. Reporting, and continual improvement. To achieve these goals with maximum efficiency. If it doesn’t add value, don’t do it. Best Practice Information Security. Often external consultancies will attempt implementation of best...

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SMiiLE | IT Service Managment and Operational Risk | smiile.biz Reviews

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IT Service Management, Governance, Information Security and Best Practice. Ultimately, good IT Service Management is all about the cost effective prevention of Incidents, and rapid recovery of failed services. The combination of efficiency. A service based focus, intelligent trended. Reporting, and continual improvement. To achieve these goals with maximum efficiency. If it doesn’t add value, don’t do it. Best Practice Information Security. Often external consultancies will attempt implementation of best...

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SMiiLE | IT Service Managment and Operational Risk | smiile.biz Reviews

https://smiile.biz

IT Service Management, Governance, Information Security and Best Practice. Ultimately, good IT Service Management is all about the cost effective prevention of Incidents, and rapid recovery of failed services. The combination of efficiency. A service based focus, intelligent trended. Reporting, and continual improvement. To achieve these goals with maximum efficiency. If it doesn’t add value, don’t do it. Best Practice Information Security. Often external consultancies will attempt implementation of best...

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SMiiLE | Cloud More Stable Than Your Own Datacentre? Maybe.. but…

http://smiile.biz/2014513cloud-more-stable-than-your-own-datacentre-maybe-but

Blog - Latest News. Cloud More Stable Than Your Own Datacentre? May 13, 2014. 8220;Delivering the keynote at Microsoft TechEd 2014 in Houston, Texas, Brad Anderson, Corporate Vice President , Cloud and Enterprise Division was on the attack. His focus was that we should accept that cloud is now as stable, if not more stable, than anything inside the corporate datacentre and we should deploy to it as a primary platform.”. SOURCE : www.business-cloud.com/articles/news/our-cloud-your-datacentre. 8211; Always...

2

SMiiLE | Vendors Will Cause You Outages – Control Them!

http://smiile.biz/2014212vendors-will-cause-you-outages-control-them

Blog - Latest News. Vendors Will Cause You Outages – Control Them! April 4, 2014. The steps should be:. 1 Identify your vendors. 2 Understand the data types they are handling and legislation relating to their location. 3 Supplier questionnaire (where practical) and Risk assessment based on data type and access type (remote, hosted, on site etc.). 4 Control (contractuals, requirement for audit clause, requirements for standards such as ISO:27001). 5 Go back to 1 on a regular basis. You might also like.

3

SMiiLE | Management Bag of Tricks – Judging Success Criteria

http://smiile.biz/201437management-bag-of-tricks-the-maths-of-testing-and-pilots

Blog - Latest News. Management Bag of Tricks – Judging Success Criteria. June 20, 2014. Imagine a project for a new piece of software for which we have defined that we will go live if there are no more than 5% of rollout failures in our pilot. We pilot it with 30 users (out of 5000 total population) and there is 1 user out of the 30 that report a failure (3.3%) are we good to go live? If we wanted some real statistical predictions of failure rates (and be 95% confident they are accurate) we can use stati...

4

SMiiLE | Main Causes of Service Outage

http://smiile.biz/2014410risks-to-service

Blog - Latest News. Main Causes of Service Outage. April 15, 2014. Through 2015, 80% of outages impacting mission-critical services will be caused by people and process issues. Most organisations assess their own IT governance through audit or continual improvement processes, however, there is a trick being missed here. The Gartner statistic is interesting in that it indicates that an organisation can prevent 80% of critical service outages, simply by ensuring people and process issues are prevented.

5

SMiiLE | 6 Factors Impacting Success of IT Operations

http://smiile.biz/2014311factors-impacting-success-of-it-operations

Blog - Latest News. 6 Factors Impacting Success of IT Operations. May 27, 2014. Through working across a number of organisations, the same themes crop up again and again preventing excellence in IT Operations and Service Management. It seems so simple to fix these things, but we get stuck in our bubble of things we need to do day to day, and don’t have the opportunity to step back and look at how we do things across the board. Work out what the ‘essential’ and ‘non discretionary’ ...There are usually hol...

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SMiiLE | IT Service Managment and Operational Risk

IT Service Management, Governance, Information Security and Best Practice. Ultimately, good IT Service Management is all about the cost effective prevention of Incidents, and rapid recovery of failed services. The combination of efficiency. A service based focus, intelligent trended. Reporting, and continual improvement. To achieve these goals with maximum efficiency. If it doesn’t add value, don’t do it. Best Practice Information Security. Often external consultancies will attempt implementation of best...

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