erptraining.blogspot.com
Process Connections: October 2010
http://erptraining.blogspot.com/2010_10_01_archive.html
Discussion of challenges, ideas, and suggestions for moving business processes to focus more on customers, making business interactions easier. Thoughts About Changing Culture. Earlier this week @RomanStanek. Posted a tweet that is a quotation by the renowned management consultant Peter Drucker. Culture eats strategy for breakfast. Sometimes it's absolutely necessary that an organization's culture change. Doing what is legal might not necessarily be the appropriate course of action. OK, The Story. Yes, a...
erptraining.blogspot.com
Process Connections: September 2010
http://erptraining.blogspot.com/2010_09_01_archive.html
Discussion of challenges, ideas, and suggestions for moving business processes to focus more on customers, making business interactions easier. When Is It OK To Be Dishonest? Yet, the challenge that she struggled with the most was discovering that the project manager and engagement manager had deliberately mislead the entire team. How did she know that they had lied to the team? Both of them announced it during a team meeting. There are several relevant questions here. The first question is fairly self e...
erptraining.blogspot.com
Process Connections: September 2008
http://erptraining.blogspot.com/2008_09_01_archive.html
Discussion of challenges, ideas, and suggestions for moving business processes to focus more on customers, making business interactions easier. Project and Resource Planning. Throughout more than 15 years of consulting I’ve come across consistent issues during project planning. One of them I would like to address is project resource planning. A Add a new project without adding resources, thereby delaying everything else, and ignoring the impacts? How Does This Happen? Missing deadlines is one common occu...
erptraining.blogspot.com
Process Connections: March 2008
http://erptraining.blogspot.com/2008_03_01_archive.html
Discussion of challenges, ideas, and suggestions for moving business processes to focus more on customers, making business interactions easier. Customer Happiness and Business Processes. Do your business processes help your customers do business with you? Here’s an example of what I mean. Several years ago we worked with a small architecture firm in the Bay Area. They were competing for work that was also attractive to larger firms. Did this tiny firm win all of the bids they submitted? Now we (architect...
erptraining.blogspot.com
Process Connections: July 2009
http://erptraining.blogspot.com/2009_07_01_archive.html
Discussion of challenges, ideas, and suggestions for moving business processes to focus more on customers, making business interactions easier. Corporate Strategy and KPI's. The next two or three posts are going to touch on business intelligence and business process management as they relate to ERP and training issues. Bar chart that indicates daily calories consumed, including monitoring of fat, carbohydrate, fiber, and protein percentages. Line graph showing number of hours slept each evening. Business...
erptraining.blogspot.com
Process Connections: July 2008
http://erptraining.blogspot.com/2008_07_01_archive.html
Discussion of challenges, ideas, and suggestions for moving business processes to focus more on customers, making business interactions easier. This is the third and final discussion about who does what on an enterprise software implementation or upgrade project. After this post, I plan to focus on other topics we have been "batting about" in our conversations. Key qualities for BPAs:. Thorough knowledge of existing processes or the ability to find someone who has that knowledge. Working with the Trainin...
erptraining.blogspot.com
Process Connections: When Is It OK To Be Dishonest?
http://erptraining.blogspot.com/2010/09/when-is-it-ok-to-be-dishonest.html
Discussion of challenges, ideas, and suggestions for moving business processes to focus more on customers, making business interactions easier. When Is It OK To Be Dishonest? Yet, the challenge that she struggled with the most was discovering that the project manager and engagement manager had deliberately mislead the entire team. How did she know that they had lied to the team? Both of them announced it during a team meeting. There are several relevant questions here. The first question is fairly self e...
erptraining.blogspot.com
Process Connections: November 2008
http://erptraining.blogspot.com/2008_11_01_archive.html
Discussion of challenges, ideas, and suggestions for moving business processes to focus more on customers, making business interactions easier. What I Learned On My Vacation Away from the Office (DevLearn 2008 #3). What became apparent to me as I watched this and other demonstrations and training samples at DemoFest was that enterprise software training as it is currently delivered through online channels IS BORING and nearly mind numbing. The challenge is to find a means for creating online asynchronous...
erptraining.blogspot.com
Process Connections: June 2010
http://erptraining.blogspot.com/2010_06_01_archive.html
Discussion of challenges, ideas, and suggestions for moving business processes to focus more on customers, making business interactions easier. Making Amends and Right Actions. In Roy Osing's 10 June post. BE DIFFERENT or be dead. Blog, he talks about the importance of apologies when working with customers. I couldn't agree more. If you are interested in a process for using a mistake as a growth opportunity, look at Harvard Business Review's Best Practices. Blog post by Amy Gallo. Or what did you do when...
erptraining.blogspot.com
Process Connections: Making Amends and Right Actions
http://erptraining.blogspot.com/2010/06/making-amends-and-right-actions.html
Discussion of challenges, ideas, and suggestions for moving business processes to focus more on customers, making business interactions easier. Making Amends and Right Actions. In Roy Osing's 10 June post. BE DIFFERENT or be dead. Blog, he talks about the importance of apologies when working with customers. I couldn't agree more. If you are interested in a process for using a mistake as a growth opportunity, look at Harvard Business Review's Best Practices. Blog post by Amy Gallo. Or what did you do when...
