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Specialist PR | specialistprlauren.wordpress.com Reviews
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(by Lauren)
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3 public relations
4 harsh criticism
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6 consumer pr
7 jb hi fi
8 telstra
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Specialist PR | specialistprlauren.wordpress.com Reviews

https://specialistprlauren.wordpress.com

(by Lauren)

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May | 2012 | Specialist PR

https://specialistprlauren.wordpress.com/2012/05

Monthly Archives: May 2012. Photo sourced from: http:/ www.freedigitalphotos.net/. Earlier this week I posted a tweet criticising JB Hi-Fi’s music streaming service. I thought nothing of it until a few hours later when the company’s marketing director. Responded to my tweet. It got me thinking about how responding to negative feedback can create a positive conversation. Are usually prompt and effective. This creates a higher level of customer satisfaction than being stuck on hold for two hours. Not every...

2

Harsh Criticism | Specialist PR

https://specialistprlauren.wordpress.com/2012/05/25/harsh-criticism

Photo sourced from: http:/ www.freedigitalphotos.net/. Earlier this week I posted a tweet criticising JB Hi-Fi’s music streaming service. I thought nothing of it until a few hours later when the company’s marketing director. Responded to my tweet. It got me thinking about how responding to negative feedback can create a positive conversation. Are usually prompt and effective. This creates a higher level of customer satisfaction than being stuck on hold for two hours. Leave a Reply Cancel reply. Fill in y...

3

About | Specialist PR

https://specialistprlauren.wordpress.com/about

I'm a Melbourne music lover who would win a gold medal in procrastination if it was an olympic sport. Leave a Reply Cancel reply. Enter your comment here. Fill in your details below or click an icon to log in:. Address never made public). You are commenting using your WordPress.com account. ( Log Out. You are commenting using your Twitter account. ( Log Out. You are commenting using your Facebook account. ( Log Out. You are commenting using your Google account. ( Log Out.

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Resisting the temptation to delete | Specialist PR

https://specialistprlauren.wordpress.com/2012/05/11/hello-world

Resisting the temptation to delete. Photo taken from: http:/ www.adweek.com/. It can be tempting to respond to negative posts and comments on your brand’s social media pages by pressing the delete button, but doing so is causing the company’s reputation more harm than good. Social media users demand transparency, and a Facebook page without any negative comments gives the impression that the company don’t know how to use social media properly. 8221; One particular fan responded with “Getting munted...

5

Recovering from a social media fail | Specialist PR

https://specialistprlauren.wordpress.com/2012/05/18/recovering-from-a-social-media-fail

Recovering from a social media fail. Source: http:/ twitter.com/#! Not every company gets social media right. For every brand that knows how to engage with their publics online, there’s one who gets it all wrong. But how much damage does a social media fail really do? From disgruntled passengers complaining about everything from terrible plane food to engines catching on fire. With no much negative publicity already following the company it’s hard to tell whether these social media fails have had a...

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Photo sourced from: http:/ www.freedigitalphotos.net/. Earlier this week I posted a tweet criticising JB Hi-Fi’s music streaming service. I thought nothing of it until a few hours later when the company’s marketing director. Responded to my tweet. It got me thinking about how responding to negative feedback can create a positive conversation. Are usually prompt and effective. This creates a higher level of customer satisfaction than being stuck on hold for two hours. Recovering from a social media fail.

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