destinationcrm.com
Customer Care in the Age of the Smartphone - CRM Magazine
http://www.destinationcrm.com/Articles/Web-Exclusives/Viewpoints/Customer-Care-in-the-Age-of-the-Smartphone-60150.aspx
CRM Across the Wire. Archived Best Practices Articles. Best Practices White Papers. Customer Care in the Age of the Smartphone. Don't let confusion around new devices undermine future opportunities. Posted Jan 27, 2010. Expected to capture more than 75 percent of the total mobile base by 2014, the smart phone market shows no signs of slowing down. Spiraling Costs, Underutilized Services, and Unnecessary Returns. Merging CRM and Mobile Device Management. So how is this done? Agents now effectively become ...
destinationcrm.com
The KM You're Already Doing - CRM Magazine
http://www.destinationcrm.com/Articles/CRM-News/CRM-Featured-News/The-KM-Youre-Already-Doing-46101.aspx
CRM Across the Wire. Archived Best Practices Articles. Best Practices White Papers. The KM You're Already Doing. Why is knowledge management so hard to define? The concept itself is no longer new, although the terms used to label it vary: learning management, information management, expertise management and so on. Yet ask any two experts for a precise definition of KM and you'll likely get very different answers. Posted Aug 14, 2001. Why is knowledge management so hard to define? Instead of trumpeting ho...
destinationcrm.com
Enterprise CRM Articles, Analysis, and News - CRM Magazine
http://www.destinationcrm.com/Categories/Enterprise-CRM_263.aspx
CRM Across the Wire. Archived Best Practices Articles. Best Practices White Papers. Invoca Unveils New Enterprise Call Intelligence Platform. Invoca Enterprise helps marketers analyze hundreds of data points in real time to automatically shape the customer experience during the call and in future interactions in any channel. CRM Across the Wire. Posted 04 Aug 2016. Macy's Pilots IBM Watson-Based Shopping Companion. Posted 22 Jul 2016. Eptica Partners with SpiceCSM. CRM Across the Wire. Posted 17 May 2016.
infotoday.com
How Gaming Could Improve Information Literacy
http://www.infotoday.com/cilmag/may06/Doshi.shtml
Enterprise Search and Discovery. Library Leaders [Digital Strategy] Summit. Database Trends and Applications. Streaming Media European Edition. American Society for Indexing. Order the ITI Catalog. Streaming Media - Business of Video. SpeechTech Annual Reference Guide. Streaming Media European Sourcebook. The Information Advisor's Guide to Internet Research. Information Today Europe eNews. Smart Customer Service eWeekly. Streaming Media Europe XTra. Streaming Media Producer FOCUS. To play a game! The fil...
infotoday.com
Internet Librarian 2010 - Insights, Imagination & Info Pros: Adding Value to the Internet
http://www.infotoday.com/il2010
Enterprise Search and Discovery. Library Leaders [Digital Strategy] Summit. Database Trends and Applications. Streaming Media European Edition. American Society for Indexing. Order the ITI Catalog. Streaming Media - Business of Video. SpeechTech Annual Reference Guide. Streaming Media European Sourcebook. The Information Advisor's Guide to Internet Research. Information Today Europe eNews. Smart Customer Service eWeekly. Streaming Media Europe XTra. Streaming Media Producer FOCUS. Whether you are managin...
destinationcrm.com
Marketing Automation Articles, Analysis, and News - CRM Magazine
http://www.destinationcrm.com/Categories/Marketing-Automation_257.aspx
CRM Across the Wire. Archived Best Practices Articles. Best Practices White Papers. Paytronix Adds Campaign Center Analytics. New features allow restaurants and retailers to align their businesses with guest preferences. CRM Across the Wire. Posted 23 Aug 2016. Hive9 Integrates Marketing Performance with Workfront. Users can plan marketing budgets and campaigns in Hive9 and seamlessly execute them in Workfront. CRM Across the Wire. Posted 23 Aug 2016. Adobe Launches Segment Comparison. CRM Across the Wire.
destinationcrm.com
Customer Analytics Articles, Analysis, and News - CRM Magazine
http://www.destinationcrm.com/Categories/Analytics_259.aspx
CRM Across the Wire. Archived Best Practices Articles. Best Practices White Papers. Newscycle Solutions Releases SalesLink CRM. Newscycle's new advertising sales management software provides mobile CRM capabilities and customizable reporting features. CRM Across the Wire. Posted 23 Aug 2016. Adobe Launches Segment Comparison. Adobe Segment Comparison is the first addition to the Adobe Sement IQ platform. CRM Across the Wire. Posted 18 Aug 2016. Drive High-Velocity Selling Through Salesforce. Activate ABM...
speechtechmag.com
SpeechTechMag.com: Speech Technology Industry Buyer's Guide
http://www.speechtechmag.com/BuyersGuide
Other Information Today Sites. Annual Reference Guide - Online Buyers Guide Section (Sponsored Content). Magazine’s online industry Buyers Guide! Here you will find a collection of participating sponsors showcasing products and services within various product categories. Also check out the Vertical Markets. Section highlighting solutions to specific industries. Please let us know if you have specific questions or would like further information by sending an email to: contact us. Development Tools and APIs.
speechtechmag.com
SpeechTechMag.com: Can Watson Replace Customer Service Agents?
http://www.speechtechmag.com/Articles/Editorial/Sounding-Board/Can-Watson-Replace-Customer-Service-Agents-90974.aspx
Other Information Today Sites. Can Watson Replace Customer Service Agents? IBM's famed computer will still need improved speech technologies to be fully effective. Posted Jul 24, 2013. Building Smarter Systems with Cognitive Computing. Learn How Cross-Channel Communications Help Break Down Siloed Enterprise Data. Learn How Speech Analytics Increased Inbound Lead Conversion Rates by 59%! Best Practices That Drive Success For Your Speech/Text Analytic Solutions! Voice Biometrics: Simple Steps to Success.
infotoday.com
Information Today, Inc. Industry Events
http://www.infotoday.com/calendar.asp
Enterprise Search and Discovery. Library Leaders [Digital Strategy] Summit. Database Trends and Applications. Streaming Media European Edition. American Society for Indexing. Order the ITI Catalog. Streaming Media - Business of Video. SpeechTech Annual Reference Guide. Streaming Media European Sourcebook. The Information Advisor's Guide to Internet Research. Information Today Europe eNews. Smart Customer Service eWeekly. Streaming Media Europe XTra. Streaming Media Producer FOCUS. Panama City, FL. IFLA I...
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