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Standing Out From The Crowd - Luis Serpa Personal Blog

A blog about things that set us apart from the crowd: Customer Experience, User Behavior, Web Usability, Information Architecture, and going overboard to be

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LUIZ ANDRADE

18270 ●●●●●●INE CT

GU●●EE , ILLINOIS, 60031-4254

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LU●●@LSERPA.COM

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LUIZ ANDRADE

18270 ●●●●●●INE CT

GU●●EE , ILLINOIS, 60031-4254

UNITED STATES

1847●●●●6809
LU●●@LSERPA.COM

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Standing Out From The Crowd - Luis Serpa Personal Blog | standing-out.com Reviews
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A blog about things that set us apart from the crowd: Customer Experience, User Behavior, Web Usability, Information Architecture, and going overboard to be
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1 Behavioral Research
2 Business
3 Customer Experience
4 Customer Retention
5 Information Architecture
6 innovation
7 Marketing
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Standing Out From The Crowd - Luis Serpa Personal Blog | standing-out.com Reviews

https://standing-out.com

A blog about things that set us apart from the crowd: Customer Experience, User Behavior, Web Usability, Information Architecture, and going overboard to be

INTERNAL PAGES

standing-out.com standing-out.com
1

November, 2007 | Standing Out From The Crowd

http://standing-out.com/2007/11

Standing Out From The Crowd. A blog about things that set us apart from the crowd: Customer Experience, Web Usability, Information Architecture, and going overboard to be remarkable…. UX/IA Specialist Web Strategist. Can Citibank’s Customer Experience Be Saved? Open Wide for Awkward Customer Experience! You have the Customers you deserve…. Bad BAD Customer… No soup for you! Your Customers’ Brains are Changing! Is Playing the Field Worth Losing the One You’re With? Value is a Matter of Perception.

2

November, 2008 | Standing Out From The Crowd

http://standing-out.com/2008/11

Standing Out From The Crowd. A blog about things that set us apart from the crowd: Customer Experience, Web Usability, Information Architecture, and going overboard to be remarkable…. UX/IA Specialist Web Strategist. Good Experience is the Best Strategy in an Economic Crisis. Learning from your mistakes. Bad BAD Customer… No soup for you! Open Wide for Awkward Customer Experience! Today I Almost Bought a Car…. Be Better By Being Wrong. Company Brands After Recession. Don't Try to be Genuine. Don’t mind c...

3

September, 2009 | Standing Out From The Crowd

http://standing-out.com/2009/09

Standing Out From The Crowd. A blog about things that set us apart from the crowd: Customer Experience, Web Usability, Information Architecture, and going overboard to be remarkable…. UX/IA Specialist Web Strategist. Your Customers’ Brains are Changing! Open Wide for Awkward Customer Experience! Everyone is your Customer. Bad BAD Customer… No soup for you! Is Playing the Field Worth Losing the One You’re With? Learning from your mistakes. You have the Customers you deserve…. Be Better By Being Wrong.

4

July, 2010 | Standing Out From The Crowd

http://standing-out.com/2010/07

Standing Out From The Crowd. A blog about things that set us apart from the crowd: Customer Experience, Web Usability, Information Architecture, and going overboard to be remarkable…. UX/IA Specialist Web Strategist. Value is a Matter of Perception. Not all customers are equal…. Everyone is your Customer. Company Brands After Recession. Be Better By Being Wrong. Open Wide for Awkward Customer Experience! Don't Try to be Genuine. Good Experience is the Best Strategy in an Economic Crisis.

5

April, 2011 | Standing Out From The Crowd

http://standing-out.com/2011/04

Standing Out From The Crowd. A blog about things that set us apart from the crowd: Customer Experience, Web Usability, Information Architecture, and going overboard to be remarkable…. UX/IA Specialist Web Strategist. Can Citibank’s Customer Experience Be Saved? Don't Try to be Genuine. Open Wide for Awkward Customer Experience! Is Playing the Field Worth Losing the One You’re With? Bad BAD Customer… No soup for you! Good Experience is the Best Strategy in an Economic Crisis. Learning from your mistakes.

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