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Technology and Customer Service Observations

Technology and Customer Service Observations at SteveCase.org - Making Technology Work For People: What Are You Trying to Accomplish?

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Technology and Customer Service Observations | stevecase.org Reviews

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Technology and Customer Service Observations at SteveCase.org - Making Technology Work For People: What Are You Trying to Accomplish?

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3 Reasons Your Web Site Needs to be Mobile Friendly

http://stevecase.org/3-reasons-web-site-needs-support-mobile-devices-google-forcing-hand

Technology and Customer Service Observations. 3 Reasons Your Web Site Needs to be Mobile Friendly – and how Google is Forcing Your Hand. November 19, 2014. More and more people are using mobile devices to access the web. Why does that matter to you? Increasing numbers of your customers use mobile devices, not only to look at information, but to buy things using those devices. For example, 37% of US iPhone Users are Buying via Mobile. Apps Can’t Do Everything. On November 18 that they’re starting to...

2

Emerald City Comicon draws 80,000 fans to Seattle

http://stevecase.org/emerald-city-comicon-draws-80000-fans-to-seattle

Technology and Customer Service Observations. Emerald City Comicon draws 80,000 fans to Seattle. March 31, 2015. When I previously wrote. Shows and their fans, I was talking about small-to-medium shows like the Jet City Comic Show. Their site states that “ Jet City started in order to fill in the void for a quality one-day show for fans and dealers. Is the 800 pound gorilla, and Emerald City Comicon. In the middle of Seattle, despite the Department of Transportation. With a Nerf blaster. There was even a...

3

The End of an Era - SkyMall Files for Bankruptcy

http://stevecase.org/end-era-skymall-files-bankruptcy

Technology and Customer Service Observations. The End of an Era – SkyMall Files for Bankruptcy. January 25, 2015. If you fly, you’ve seen the SkyMall. Catalog in the seat-back pocket in front of you. It’s been a great business model, marketing to a captive audience that may have nothing better to do for hours than watch the in-flight entertainment and read the seat-pocket reading material. Of course a lot has changed since SkyMall came into being a quarter-century ago. Catalogs are getting thinner. Fly h...

4

Steve Case's blog on Technology and Customer Service

http://stevecase.org/blog

Technology and Customer Service Observations. How Amazon is Taking Over the World and Why You Might Want to Help. August 6, 2016. Amazon is taking over the world, or so it sometimes seems. They convinced the US Postal service to bring back Sunday deliveries. Sometimes people casually refer to having tons of stuff, while Amazon sells tons of stuff every day. Their building boom in the Seattle area includes everything from conventional offices and warehouses to biosphere domes. July 23, 2016. Built into Wi...

5

How to Survive Naked and Afraid

http://stevecase.org/survive-naked-afraid

Technology and Customer Service Observations. How to Survive Naked and Afraid. July 8, 2015. In 2013, I didn’t plan to watch it. Survival shows are not new, and the provocative title didn’t appeal to me. For one, has been around for more than fifteen years and was responsible for the concept of being “ voted off the island. 8221; Reality shows. Have been with us for decades. Just sounded like more of the same. Two people were taken out separately into the middle of nowhere. Know Those who have Gone Before.

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Rock Star Strategist Seeking Potential Rock Star Brand For Committed Relationship | MackCollier.com

http://mackcollier.com/hire-mack

Buy Think Like a Rock Star. July 2, 2015. Rock Star Strategist Seeking Potential Rock Star Brand For Committed Relationship. After consulting with clients of all sizes over the last decade, I’m ready to take on a larger role at one company. Helping companies to launch marketing plans is rewarding, but I’d love to see the results of the strategies I implemented, and evolve them as the brand grows. What I’m Looking For. What’s in It for You? I will help you to succeed. Not tactics, so we can create a strat...

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Technology and Customer Service Observations

Technology and Customer Service Observations. How to Survive Naked and Afraid. Wi-Fi Wonders Come at a Price – maybe loss of your Privacy. Emerald City Comicon draws 80,000 fans to Seattle. What You Can Learn from how Costco and Consumer Reports Deal With Quitters. Gone But Not Forgotten – The Lakewood Four, Five Years After. 3 Reasons Your Web Site Needs to be Mobile Friendly – and how Google is Forcing Your Hand. Making Technology Work For People. See what the site is About. Proudly powered by WordPress.

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Steve Case's Blog. Finding Simplicity in Complexity. Designing for Testability Part 4 – Bad RAD (cont.). Posted by Steve Case. May 28, 2012. In Part IV of this series I’ll continue the trip down memory lane that we began last time. In my last post, I shared some observations about a 2-month, quick win project that degraded into a 6 month death spiral . In this post, we’ll look at: What went wrong? At what point did the project … Continue reading →. Designing for Testability Part 3 – Bad RAD. May 25, 2012.

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