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Generating enthusiasm for the customer one experience at a time! | Steve Curtin

Developing customer service that sticks!

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Generating enthusiasm for the customer one experience at a time! | Steve Curtin | stevecurtin.com Reviews

https://stevecurtin.com

Developing customer service that sticks!

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1

Serving Causes | Steve Curtin

http://www.stevecurtin.com/serving-causes

What’s Steve Reading? What’s Steve Reading? 8220;Serving Causes” by Aaron McKissen. In my line of work, the word service usually implies customer service in the commercial sense. But there is another type of service that I would like to highlight here: contributing to the well-being of others. To that end, I am introducing the Serving Causes project that I hope will become an ongoing way to recognize and give back to worthy charities and causes. To learn more, please contact me here.

2

What's Steve Reading? | Steve Curtin

http://www.stevecurtin.com/whats-steve-reading

What’s Steve Reading? What’s Steve Reading? What’s Steve Reading? I am frequently asked by audience for book recommendations. Below are some of the books I’m recommending. Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary. Buy this book now from Amazon. To Sell Is Human. By Daniel H. Pink. Once again, Dan Pink delivers. In. To Sell Is Human. Buy this book now from Amazon. Buy this book now from Amazon. By Bernard T. Ferrari. Buy this book now from Amazon.

3

Blog | Steve Curtin

http://www.stevecurtin.com/blog

What’s Steve Reading? What’s Steve Reading? Profiting from poor service is unsustainable. An article titled Some Absurd Airline Rules. In the August 18, 2016 Wall Street Journal caught my attention. What stood out to me was that each of the six rules highlighted in the article increased airlines’ ancillary revenues at the expense of overall customer satisfaction. North America’s airlines charged nearly $11B in. The 7 Habits of Highly Effective People. My first thought is that airlines, cable providers, b...

4

Don't break your brand promise | Steve Curtin

http://www.stevecurtin.com/blog/dont-break-your-brand-promise

What’s Steve Reading? What’s Steve Reading? Don’t break your brand promise. August 3, 2015. August 3, 2015. Many companies have brand promises that look good in ads, and emblazoned on websites, banners and buttons, but often these promises have little credibility among customers or employees. They are simply a set of words brainstormed at an ad agency that usually promise more than employees are prepared to deliver, and result in less than customers expect to receive. When I arrived with the pizzas, the ...

5

Customer experience Q&A | Steve Curtin

http://www.stevecurtin.com/blog/customer-experience-q-and-a

What’s Steve Reading? What’s Steve Reading? Customer experience Q&A. July 16, 2015. July 16, 2015. The following post contains a recent interview by Erica Marois of ICMI. 1 In your book you mention that 80% of companies claim to provide superior service, while only 8% of customers agree. Where are companies missing the mark? Disclaimer: Having said that, I disagree that employees are justified in delivering a subpar customer experience on the basis that their manager is unsupportive. Excellence doesn...

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Good Job! | briannegottiersullivan

https://briannegottiersullivan.wordpress.com/2011/11/21/good-job

Leading Teams to Better Performance. On November 21, 2011. Step 7 in Bringing Out the Best In People is Recognize and Applaud Achievement. This is a critical step in making an employee achieve higher goals. Employees love to know that they are doing a good job, but many times we are too focused on what we need to improve and simply overlook the good things that our employees are doing. So, what small things can we do to recognize and applaud our teams for a job well done? 1 Give them a pat on the back;.

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Want a Ride? Come Along! | briannegottiersullivan

https://briannegottiersullivan.wordpress.com/2011/11/16/want-a-ride-come-along

Leading Teams to Better Performance. On November 16, 2011. So how do we do a better job at getting our team to really think creatively? Key points to remember:. 1 There is often more than one way to the correct answer. 2 Keep the ideas of the people around you in mind, an open mind will take you a long way in getting to new places you didn’t even think of yourself. Step 6: Find Ways to Encourage Success. Leave a Reply Cancel reply. Enter your comment here. Address never made public). Follow Blog via Email.

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Customer Service - Customer Experience Update

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Input your email to sign up, or if you already have an account, log in here! I forgot my password. Enter your email address to reset your password. A temporary password will be e‑mailed to you. Nevermind, I remember my password. BE IN THE KNOW ON. INDUSTRY INSIGHTS YOUR PEERS ARE READING. We organize all of the trending information in your field so you don't have to. Join 50,000 users and stay up to date on the latest articles your peers are reading. You know about us, now we want to get to know you!

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briannegottiersullivan | Leading Teams to Better Performance | Page 2

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Leading Teams to Better Performance. On November 14, 2011. As a manager there are often times when people make mistakes and while it can be very frustrating, it is important for team members not to feel that frustration and to think that these mistakes are acceptable. The same goes with customers. In step four of Bringing Out the Best in People. Establish High Standards for Excellence. On November 10, 2011. So what is important to remember when setting goals? Another thing to remember is to keep the goal...

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briannegottiersullivan | briannegottiersullivan

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Leading Teams to Better Performance. All posts by briannegottiersullivan. Storms, They Are A Comin. On December 18, 2011. When reading Bringing Out the Best in People. While change is inevitable and we all have to go through it, there are storms that come with this change and these storms will often bring about the best ideas for going forward. Photo credit – National Geographic. What’s Gonna Work? On November 30, 2011. In Bringing Out the Best in People McGinnis. So how do you get people to get on board?

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Generating enthusiasm for the customer one experience at a time! | Steve Curtin

What’s Steve Reading? What’s Steve Reading? Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary. AMACOM Books, June 2013). Reveals three truths common to all exceptional customer service experiences and presents seven behaviors that, when demonstrated by employees, distinguish extraordinary customer service from the ordinary, transactional customer service to which consumers have become accustomed. Don’t miss a blog post! Don’t break your brand promise.

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Generating enthusiasm for the customer one experience at a time! | Steve Curtin

What’s Steve Reading? What’s Steve Reading? Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary. AMACOM Books, June 2013). Reveals three truths common to all exceptional customer service experiences and presents seven behaviors that, when demonstrated by employees, distinguish extraordinary customer service from the ordinary, transactional customer service to which consumers have become accustomed. Don’t miss a blog post! Don’t break your brand promise.

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