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Stevens Communications - Home

Stevens sells, implements, and supports call center recording, quality assurance, workforce scheduling, and performance analytics. Stevens' customers measure their success by factors such as regulatory compliance, customer service level, agent and supervisor performance, workforce efficiency, dispute resolution capabilities, and overall business performance. Stevens Communications drives operational excellence to create enterprise value.

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Stevens Communications - Home | stevenscom.com Reviews
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Stevens sells, implements, and supports call center recording, quality assurance, workforce scheduling, and performance analytics. Stevens' customers measure their success by factors such as regulatory compliance, customer service level, agent and supervisor performance, workforce efficiency, dispute resolution capabilities, and overall business performance. Stevens Communications drives operational excellence to create enterprise value.
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1 services
2 solutions
3 partners
4 stevens communications
5 call center applications
6 call recording
7 quality assurance
8 workforce management
9 performance analytics
10 hosted applications
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services,solutions,partners,stevens communications,call center applications,call recording,quality assurance,workforce management,performance analytics,hosted applications
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Stevens Communications - Home | stevenscom.com Reviews

https://stevenscom.com

Stevens sells, implements, and supports call center recording, quality assurance, workforce scheduling, and performance analytics. Stevens' customers measure their success by factors such as regulatory compliance, customer service level, agent and supervisor performance, workforce efficiency, dispute resolution capabilities, and overall business performance. Stevens Communications drives operational excellence to create enterprise value.

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1

Stevens Communications - Workforce Management

http://www.stevenscom.com/workface.html

Stevens' applications and services for Workforce Management enable our customers to optimize agent utilization while aligning their service goals to profitability. By optimizing their personnel preferences, service goals, and workflow processes, we allow them to improve employee satisfaction and productivity while dramatically improving their customer loyalty and profitability. Impact 360 Workforce Management Forecasting and Scheduling. Planning, Adherence, and Management.

2

Stevens Communications - Services

http://www.stevenscom.com/services.html

With hundreds of successful deployments to our name, Stevens Communications provides professional and effective implementations of call center solutions. We provide the full breadth of professional services required to establish solutions that save your organization time and expense. Our services include:. Coordinating activities and resources to deliver solutions on time and on budget. Installing software and configuring applications to maximize performance.

3

Stevens Communications - Performance Analytics

http://www.stevenscom.com/page6.html

As Yogi Berra once said, “You don’t know what you don’t know.”. Stevens approach to performance analytics is to provide practical tools that help call centers uncover the metrics that can help support the operational goals of the business. Featured Solution – Iontas Focus. Focus Compliance provides proof of compliance and delivers the management actions required to assure adherence. Stevens combination of implementation knowledge, system choice, and ongoing support provides our customers with a realizati...

4

Stevens Communications - Hosted Applications

http://www.stevenscom.com/page7.html

Stevens' provides access to a suite of best in class solutions that address the needs of call centers and businesses. An overview of the applications and the uses are the following:. Call Recording and Quality Assurance:. Featured Solution - OrecX VoIP Call Recording. Featured Solution - Monet WFM On Demand. Featured Solution - SIVOX Real Call, On Demand. SIVOX Real Call On Demand is an online agent life cycle support tool for screening, hiring, training, certification, and quality assurance of agent bes...

5

Stevens Communications - Partners

http://www.stevenscom.com/Partners.html

Partners Aligned with Your Business Needs. Our partner selection process is predicated on a variety of factors, including long-term growth, support capabilities, R&D resources, and offerings that demonstrate tangible return on investment. Combined with our services portfolio, Stevens' Technology and Alliance partnerships provide a foundation for rapid application deployment and demonstrating real returns from high value interactions.

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Stevens Communications - Home

Stevens sells, implements, and supports call center recording, quality assurance, workforce scheduling, and performance analytics. Stevens' customers measure their success by factors such as regulatory compliance, customer service level, agent and supervisor performance, workforce efficiency, dispute resolution capabilities, and overall business performance. Stevens Communications drives operational excellence to create enterprise value.

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