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Strategic Dialogues - Driving business growth through ongoing actionable exchanges with customers

Strategic Dialogues - Driving business growth through ongoing actionable exchanges with customers. Customer experience research: Obtain actionable input to drive customer-centric improvements. Closed-loop issue resolution: Demonstrate commitment by thoroughly resolving customer issues. Relationship-building programs: Systematically engage with customer executives to build loyalty.

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Strategic Dialogues - Driving business growth through ongoing actionable exchanges with customers | strategicdialogues.com Reviews

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Strategic Dialogues - Driving business growth through ongoing actionable exchanges with customers. Customer experience research: Obtain actionable input to drive customer-centric improvements. Closed-loop issue resolution: Demonstrate commitment by thoroughly resolving customer issues. Relationship-building programs: Systematically engage with customer executives to build loyalty.

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1 Customer experience research

2 closed-loop issue resolution

3 relationship-building programs

4 increase sales

5 increase customer satisfaction

6 create customer loyalty

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Strategic Dialogues - Driving business growth through ongoing actionable exchanges with customers | strategicdialogues.com Reviews

https://strategicdialogues.com

Strategic Dialogues - Driving business growth through ongoing actionable exchanges with customers. Customer experience research: Obtain actionable input to drive customer-centric improvements. Closed-loop issue resolution: Demonstrate commitment by thoroughly resolving customer issues. Relationship-building programs: Systematically engage with customer executives to build loyalty.

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Closed-loop issue resolution - Strategic Dialogues - Driving business growth through ongoing actionable exchanges with customers

http://www.strategicdialogues.com/closed-loop-issue-resolution.html

Customer complaints present an outstanding opportunity to build loyalty and improve products and services. In fact, most quality methodologies (ISO 9001, TQM) require. Strategic Dialogues develops structured programs to ensure that companies consistently engage with customers to resolve and learn from complaints. Issue resolution program management. Issue resolution program design. Strategic Dialogues will map processes to capture and prioritize issues, assign ownership for follow-up, track progress thro...

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Services - Strategic Dialogues - Driving business growth through ongoing actionable exchanges with customers

http://www.strategicdialogues.com/services.html

Companies grow by consistently providing superior value to customers. One way to assure that you stay in step with the value customers expect is to regularly solicit "voice of the customer" data and use it to continuously improve your offerings. Going a level deeper, engage with your customers to understand their industry: what drives their success? Strategic Dialogues builds programs that provide a steady stream of opportunities to collect voice of the customer data and interact with customers. Thes...

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About - Strategic Dialogues - Driving business growth through ongoing actionable exchanges with customers

http://www.strategicdialogues.com/about.html

Amy Fritz, Founder and Principal, Strategic Dialogues. Amy has over 20 years experience in building and managing customer-facing programs to strengthen customer loyalty, improve customer satisfaction, grow vendors' share of wallet, increase positive word of mouth and shorten the sales cycle. Since founding Strategic Dialogues in 1999, she has developed programs and provided consulting services for companies ranging from start-ups to Fortune 100 companies. The combination of her experience and commitm...

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Loyalty - Strategic Dialogues - Driving business growth through ongoing actionable exchanges with customers

http://www.strategicdialogues.com/loyalty.html

Why is Loyalty Important? Customer loyalty embodies two key attributes: (1) Customers stay with a vendor vs. switching to other vendors, and (2) They stay because they are happy, not just because it is too much trouble to switch. Customer loyalty can have a profound impact on the profitability and success of a business. Here are a few reasons why:. Illustrate how every customer is a potential reference.

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Relationship-building programs - Strategic Dialogues - Driving business growth through ongoing actionable exchanges with customers

http://www.strategicdialogues.com/relationship-building-programs.html

In addition to a stable revenue stream that comes with loyalty, you benefit from candid insights from customer executives about trends in their industry and changes they see in the competitive landscape. Customers who intend to stay with you have a vested interest in assuring that you remain competitive and viable. In addition to the strategic insights they provide, loyal customer executives gladly enhance your marketing efforts as references and spokespeople on your behalf. Why use Strategic Dialogues?

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