successfulusers.com

Successful Users

Is a podcast for anyone involved in building products on the web. Samuel and Robert want to help you understand your users, meet them, learn from them, make them more successful, and ultimately be successful yourself. Get Episode Updates And Bonus Content. Your ticket to sweet bonus content, pure golden sunshine, and eternal shiny gratitude. Special Announcement and Getting Started With UX. Samuel and Robert discuss an important announcement and detail how best to start with UX. 10 Dos or Don'ts For Succ...

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Is a podcast for anyone involved in building products on the web. Samuel and Robert want to help you understand your users, meet them, learn from them, make them more successful, and ultimately be successful yourself. Get Episode Updates And Bonus Content. Your ticket to sweet bonus content, pure golden sunshine, and eternal shiny gratitude. Special Announcement and Getting Started With UX. Samuel and Robert discuss an important announcement and detail how best to start with UX. 10 Dos or Don'ts For Succ...

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Successful Users | successfulusers.com Reviews

https://successfulusers.com

Is a podcast for anyone involved in building products on the web. Samuel and Robert want to help you understand your users, meet them, learn from them, make them more successful, and ultimately be successful yourself. Get Episode Updates And Bonus Content. Your ticket to sweet bonus content, pure golden sunshine, and eternal shiny gratitude. Special Announcement and Getting Started With UX. Samuel and Robert discuss an important announcement and detail how best to start with UX. 10 Dos or Don'ts For Succ...

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successfulusers.com

1

Successful Users

http://www.successfulusers.com/about

Samuel literally wrote the book on User Onboarding. And he runs UserOnboard.com. Which is a compendium of frequently updated walkthroughs for the onboarding experience in popular apps. Samuel is a UX designer from Portland, OR. He's a straight baller at user interviewing, copywriting, and frontend development. A SaaS app dedicated to helping other SaaS products have successful users and reduce churn. Robert penned a book on Cold Calling Early Customers. Which has a custdev bent.

2

Successful Users

http://www.successfulusers.com/episode/ux-and-security-by-listener-request

UX and Security by Listener Request. Samuel and Robert talk UX and Security because you asked for it, darn it. Cartoon dogs and the unique speech patterns thereof. This episode is a dance that Robert leads. A tale of Two-Factor (Auth). Robert has a dandruff problem. Samuel makes you money. MailChimp seems to live their values. A porch, cold ones, the sunset, and Passwords. The ultimate password: pizza, pizza, praying hands, crying, throw a chair. Tell us your password rules! Robert’s wife hacked the cops!

3

Successful Users

http://www.successfulusers.com/episode/10-dos-or-donts-for-successfully-planning-new-features

10 Dos or Don'ts For Successfully Planning New Features. Samuel and Robert share their best tips for planning a new feature. Thanks, Mr. Mavis. Played some football or something. Is key to planning. Extra Credits on the create contribution of a player to a video game. And quantitative approaches to feature demand. Ignite - Lean Startup - Polyvore. Was an example of a not so great startup experience (Android). Was an example of a great tutorial and onboarding experience (iPad).

4

Successful Users

http://www.successfulusers.com/episode/surveys-mega-cast

Robert and Samuel go deep on how you can use surveys including tools, questions, biases, and sampling. Samuel eventually rediscovered Microsoft Frontpage. How do you pronounce Likert Scale. The Design of Everyday Things. Shooting fish in a barrel. Sucks, but blooming onions. Has great insights on customer success and SaaS. Chris Dixon and rejection. Golden Questions that reveal exactly why your visitors aren’t converting. The Net Promoter Score. Get Episode Updates And Bonus Content.

5

Successful Users

http://www.successfulusers.com/episode/top-10-dos-and-donts-for-social-proof

Top 10 Dos and Don'ts For Social Proof. Robert and Samuel get into the best ways and methods to use Social Proof in your product. Wrote a great book called Influence. That you should read. Robert mistakenly called it ‘Persuasion’ which is a bit more Jane Austen. Has awesome budget software that Robert uses, YouNeedABudget. Wrote I Will Teach You To Be Rich. And spoke at the first MicroConf. Take Samuel’s explanations of phrase origins with a grain of salt. Is awesome. Check him out more over at Moz.

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keepify.com

Keepify: Customer Success for SaaS

http://www.keepify.com/about

Keepify is the first SaaS Customer Success tool built with business success in mind for both you and your customers. We handcraft Keepify with all the customer input and direction we can get. We love to use software to improve businesses, but we know that isn't the whole puzzle and we try to make all your interactions with us the best possible. I've launched three products online and written a book about cold calling your early customers. Whitetail Software d.b.a. Robert Graham 2014.

retainify.com

Keepify: Customer Success for SaaS

http://www.retainify.com/about

Keepify is the first SaaS Customer Success tool built with business success in mind for both you and your customers. We handcraft Keepify with all the customer input and direction we can get. We love to use software to improve businesses, but we know that isn't the whole puzzle and we try to make all your interactions with us the best possible. I've launched three products online and written a book about cold calling your early customers. Whitetail Software d.b.a. Robert Graham 2014.

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Successful Users

Is a podcast for anyone involved in building products on the web. Samuel and Robert want to help you understand your users, meet them, learn from them, make them more successful, and ultimately be successful yourself. Get Episode Updates And Bonus Content. Your ticket to sweet bonus content, pure golden sunshine, and eternal shiny gratitude. Special Announcement and Getting Started With UX. Samuel and Robert discuss an important announcement and detail how best to start with UX. 10 Dos or Don'ts For Succ...

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