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How to Upgrade from osTicket 1.7ST to 1.7.2 | tmib.net
http://www.tmib.net/how-upgrade-osticket-17st-172
Osticket, realms, php, mysql, and tech related blog. How to Upgrade from osTicket 1.7ST to 1.7.2. How to Upgrade from osTicket 1.7ST to 1.7.2. On 1 November 2013 - 10:43am. Ow that osTicket 1.7.2 is out and has been for a little while its time to update the upgrade guide. Put the site into offline mode. To do this log into your site and navigate to Admin panel - Settings - Helpdesk Status and toggle the radial to " Offline. Disabled)", scroll down and click "Save Changes". Make a back up of your database.
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BUG: osTicket 1.8rc2 upgrader clean up | tmib.net
http://tmib.net/bug-osticket-18rc2-upgrader-clean
Osticket, realms, php, mysql, and tech related blog. BUG: osTicket 1.8rc2 upgrader clean up. BUG: osTicket 1.8rc2 upgrader clean up. On 20 November 2013 - 3:10pm. F you're like me and want to play with the new osTicket 1.8rc2 you may encounter the following upgrade error:. Fatal error: Call to undefined method Upgrader: getPendingTask() in PATH TO scp upgrade.php on line 38. By my calculation it has been approximately 1262 days 17 hours 9 minutes 9 seconds. NEWS: osTicket v1.9.9 Released! BUG: osTicket 1...
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Recover or Reset Admin account passowrd in OSTicket | tmib.net
http://www.tmib.net/content/recover-reset-admin-account-passowrd-osticket
Osticket, realms, php, mysql, and tech related blog. Recover or Reset Admin account passowrd in OSTicket. Recover or Reset Admin account passowrd in OSTicket. On 2 November 2012 - 11:41am. So it seemed to me that perhaps its worth mentioning here. However when I cannot SSH or RDP into the server I also use Navicat. Regardless of how you personally want to get there you can issue the following query to change your password:. Update ost staff set passwd = md5('yournewpassword') where staff id='1';. Ake sur...
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Reflections of the weekend | tmib.net
http://tmib.net/reflections-weekend
Osticket, realms, php, mysql, and tech related blog. Reflections of the weekend. Reflections of the weekend. On 22 September 2013 - 10:53am. The times. They are a changing" - Bob Dylan. Here is some fantastic New features, some good news, and some of it I'm even allowed to tell you about! By my calculation it has been approximately 1262 days 17 hours 9 minutes 9 seconds. Since I quit smoking. You should quit smoking too! MOD: Add a client side open ticket list to osTicket 1.9 or 1.10rc2. HELP: osTicket 1...
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How to manually update a client/user phone number in osTicket 1.8.1.x | tmib.net
http://tmib.net/how-manually-update-clientuser-phone-number-osticket-181x
Osticket, realms, php, mysql, and tech related blog. How to manually update a client/user phone number in osTicket 1.8.1.x. How to manually update a client/user phone number in osTicket 1.8.1.x. On 20 March 2014 - 4:16pm. M not sure why anyone would WANT to do this, but on the off chance someone thinks that they need to and wants to try it here is how you can manually add or update an existing client/user phone number in osTicket at the SQL level. First Look up user id in ost user. 15,3,XXXXX,NULL. MOD: ...
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Realms Proposals 2014 | tmib.net
http://www.tmib.net/realms-proposals-2014
Osticket, realms, php, mysql, and tech related blog. On 18 March 2013 - 10:10am. His section is devoted to rule change proposals for the upcoming Realms 2014 Event Goers and Event Holders Council meetings. Every year the Realms gathers to debate rules changes. This past years changes were pretty minimal. This little area is devoted to proposals that I have written and or will submit to the Event Goers Meeting. By my calculation it has been approximately 1262 days 17 hours 9 minutes 9 seconds. HELP: Recov...
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BUGFIX: osTicket 1.8.1 - Opening tickets via email fails | tmib.net
http://tmib.net/bugfix-osticket-181-opening-tickets-email-fails
Osticket, realms, php, mysql, and tech related blog. BUGFIX: osTicket 1.8.1 - Opening tickets via email fails. BUGFIX: osTicket 1.8.1 - Opening tickets via email fails. On 21 February 2014 - 9:43am. Ecently a lot of people who have upgraded to 1.8.1rc1 or 1.8.1ST have reported getting an error when an existing user (client) tries to open a ticket via email. Due to a small coding error the user id is being stored as 0. This results in a screen that looks like:. User id='.db input($user- id). His change wi...
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osTicket 1.8.x Frequently Asked Questions (FAQ) | tmib.net
http://www.tmib.net/osticket-18-frequently-asked-questions-faq
Osticket, realms, php, mysql, and tech related blog. OsTicket 1.8.x Frequently Asked Questions (FAQ). OsTicket 1.8.x Frequently Asked Questions (FAQ). On 12 December 2013 - 6:25pm. This article was updated on 06 Mar 2014. Q: How do I make support the default Help Topic? Q: How do I turn on error displaying for osTicket? Q: Help %{message} isn't working! Q: How do I add custom text fields to my tickets? Q: Can I upgrade from 1.7 to 1.8 with git? Q: How do I change the theme colors? Generally speaking you ...
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Using the osTicket 1.8.1.2 API | tmib.net
http://tmib.net/using-osticket-1812-api
Osticket, realms, php, mysql, and tech related blog. Using the osTicket 1.8.1.2 API. Using the osTicket 1.8.1.2 API. On 26 March 2014 - 12:19pm. Efore you can start using the API you will need to do some configuring in osTicket. Log into your osTicket installation with your admin account. and go to Admin panel - Manage - API Key. On the right click on "Add New API Key". Take note of the "THISISAFAKEAPIKEYHERE! Next download the osTicket API example. Edit line 18 to have your URL. By my calculation it has...
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osTicket 1.8.0.2 - Email Template Variables | tmib.net
http://tmib.net/osticket-1802-email-template-variables
Osticket, realms, php, mysql, and tech related blog. OsTicket 1.8.0.2 - Email Template Variables. OsTicket 1.8.0.2 - Email Template Variables. On 24 January 2014 - 1:12pm. Ith new versions of osTicket coming out so fast recently, some times the documentation fails to keep pace with the features. So I did a little digging and have collected a slew of new undocumented Email Template Variables. The list below was compiled on version 1.8.0.2 through version 1.8.1. OsTicket Template Vars Client Names VARS.
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