blog.cafex.com
CaféX Blog | chat
http://blog.cafex.com/topic/chat
Read our latest blog posts. Four Considerations for Enterprises Embedding Communications in Business Applications. Over the last several years, business managers have started to realize the benefits of embedding communications capabilities directly into web pages, mobile apps, contact center applications or even CRM platforms, bringing advanced communications ever closer to the customer. 0 Comments Click here to read/write comments. Reduce Agent Turnover with Live Coaching and Mentoring. Over the past fe...
blog.cafex.com
CaféX Blog | call center
http://blog.cafex.com/topic/call-center
Read our latest blog posts. Reduce Agent Turnover with Live Coaching and Mentoring. For contact centre agents and supervisors, call monitoring can be more of a stick than a carrot. Being scrutinized continually during customer calls can cause agents to wonder if they are underperforming, leading to stress and burnout. However, in contact centres that use real-time coaching and mentoring services, there are far more proactive and positive associations. 0 Comments Click here to read/write comments. Up a pa...
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CaféX Blog | supervisor
http://blog.cafex.com/topic/supervisor
Read our latest blog posts. Reduce Agent Turnover with Live Coaching and Mentoring. For contact centre agents and supervisors, call monitoring can be more of a stick than a carrot. Being scrutinized continually during customer calls can cause agents to wonder if they are underperforming, leading to stress and burnout. However, in contact centres that use real-time coaching and mentoring services, there are far more proactive and positive associations. 0 Comments Click here to read/write comments.
blog.cafex.com
CaféX Blog | co-browse
http://blog.cafex.com/topic/co-browse
Read our latest blog posts. The Future of Enterprise Collaboration and Seamless Video Conferencing with Rami Musallam, CEO of CafeX. 0 Comments Click here to read/write comments. Four Considerations for Enterprises Embedding Communications in Business Applications. 0 Comments Click here to read/write comments. Reduce Agent Turnover with Live Coaching and Mentoring. For contact centre agents and supervisors, call monitoring can be more of a stick than a carrot. Being scrutinized continually during cus...
blog.cafex.com
The Future of Enterprise Collaboration and Seamless Video Conferencing with Rami Musallam, CEO of CafeX.
http://blog.cafex.com/advanced-collaboration-and-seamless-video-are-finally-here-podcast-interview-with-the-ceo-of-cafex
Read our latest blog posts. The Future of Enterprise Collaboration and Seamless Video Conferencing with Rami Musallam, CEO of CafeX. Rami also talks about other enabling collaboration technologies, such as desktop sharing, and the value they bring in driving business performance by elevating customer care, saving time and lowering the risk of unhappy customers. Listen to our podcast now and. Let us know how we can help your organization take enterprise collaboration to the next level.
blog.cafex.com
Tipping the Scales with Co-Browsing
http://blog.cafex.com/tipping-the-scales-with-co-browsing
Read our latest blog posts. Tipping the Scales with Co-Browsing. If you’ve had the unfortunate experience of needing technical support for a computer problem and most of us have you’ve most likely given control of your screen to a remote technician to co-browse your computer screen to get the problem corrected. From Aberdeen Research, co-browsing helps businesses improve customer satisfaction, reduce support costs, and drive revenue growth. Or, in the financial services world, co-browsing is ideal to hel...
blog.cafex.com
CaféX Blog | livecoaching
http://blog.cafex.com/topic/livecoaching
Read our latest blog posts. Reduce Agent Turnover with Live Coaching and Mentoring. For contact centre agents and supervisors, call monitoring can be more of a stick than a carrot. Being scrutinized continually during customer calls can cause agents to wonder if they are underperforming, leading to stress and burnout. However, in contact centres that use real-time coaching and mentoring services, there are far more proactive and positive associations. 0 Comments Click here to read/write comments.
blog.cafex.com
CaféX Blog | collaboration
http://blog.cafex.com/topic/collaboration
Read our latest blog posts. Chime - A Year On, Embracing Business Driven Collaboration. It’s nearly a year since we showed Chime. At Enterprise Connect 2016 and won best in show. For the second time. As development has progressed we’ve learnt a lot and faced down (and beaten) some huge technical challenges. Of course, at the same time we’ve been out on the road showing customers what it can do and getting those installs running. 0 Comments Click here to read/write comments. Head of Social Media BBC Wales.
blog.cafex.com
CaféX Blog | video collaboration
http://blog.cafex.com/topic/video-collaboration
Read our latest blog posts. Chime - A Year On, Embracing Business Driven Collaboration. It’s nearly a year since we showed Chime. At Enterprise Connect 2016 and won best in show. For the second time. As development has progressed we’ve learnt a lot and faced down (and beaten) some huge technical challenges. Of course, at the same time we’ve been out on the road showing customers what it can do and getting those installs running. 0 Comments Click here to read/write comments. The HD Video Collaboration Myth.
blog.cafex.com
CaféX Blog | Omnichannel
http://blog.cafex.com/topic/omnichannel
Read our latest blog posts. Three Digital Customer Engagement Must-Have’s for Contact Centers to Level-Up in 2017. Digital technology is fast transforming the contact center industry. In 2017, predictions spanning from artificial intelligence to cloud have been made concerning technologies that will dominate customer experience success. For businesses looking to level up their game, here are three fundamental customer engagement strategies that must not be missed. Tipping the Scales with Co-Browsing.
SOCIAL ENGAGEMENT