support.customscoop.com

CustomScoop Help and Support

All-in-One News and Social Media Monitoring. Get the answers to all of your questions right here. Discover information about all of our features, including tips, tricks, and how-to advice. You'll find answers to the most commonly asked questions here, easily accessible by searching or browsing. Get quick answers to your specific questions. Our team of experts stands ready to help you configure your searches, learn how to use specific features, or implement best practices for your account. June 12, 2014.

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All-in-One News and Social Media Monitoring. Get the answers to all of your questions right here. Discover information about all of our features, including tips, tricks, and how-to advice. You'll find answers to the most commonly asked questions here, easily accessible by searching or browsing. Get quick answers to your specific questions. Our team of experts stands ready to help you configure your searches, learn how to use specific features, or implement best practices for your account. June 12, 2014.

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3 insights

4 about customscoop

5 live chat

6 support categories

7 configuring your account

8 getting started

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10 archiving results

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CustomScoop Help and Support | support.customscoop.com Reviews

https://support.customscoop.com

All-in-One News and Social Media Monitoring. Get the answers to all of your questions right here. Discover information about all of our features, including tips, tricks, and how-to advice. You'll find answers to the most commonly asked questions here, easily accessible by searching or browsing. Get quick answers to your specific questions. Our team of experts stands ready to help you configure your searches, learn how to use specific features, or implement best practices for your account. June 12, 2014.

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support.customscoop.com

1

Archiving Results – CustomScoop Help and Support

http://support.customscoop.com/help/archival

Viewing and Managing Results. How long do articles, blog posts, and tweets stay in my account? This depends upon your result-archival, which is determined by you when you subscribe to our service. What do these options mean? At any given time, you have a 30-day window in your account. On the 31st day an article (or blog post or any other result) has been in your account, it is automatically deleted. This is not retrievable. Please contact customercare@customscoop.com. If you have more questions. Please f...

2

News – CustomScoop Help and Support

http://support.customscoop.com/news

CustomScoop Launches New Support Website. June 12, 2014. To provide our users with additional resources to maximize the benefits of the CustomScoop media monitoring platform, we have rolled out a new support website. It features a knowledge base with answers to many frequently asked questions, along with videos and other content to help new users get started using the service. Of course, we […]. CustomScoop Launches New Support Website. June 12, 2014. CustomScoop Launches New Support Website.

3

Knowledge Base – CustomScoop Help and Support

http://support.customscoop.com/help

Configuring Your Account →. Using the Tag Manager. Setting Your Default Login Page. Requesting a New Source for Coverage. Using the Ratings Manager. Using the Keyword Manager. Exporting and Importing Data →. Creating and Downloading Spreadsheets. Importing Feeds Using the RSS Manager. Exporting Results to RSS Feeds. Exporting Results Using XML Feeds. Downloading Your Monthly Spreadsheet. Getting Started →. Using the Keyword Manager. Setting Up Email Alerts. Using the Account Setup Tools. June 12, 2014.

4

CustomScoop Launches New Support Website – CustomScoop Help and Support

http://support.customscoop.com/customscoop-launches-new-support-website

CustomScoop Launches New Support Website. June 12, 2014. To provide our users with additional resources to maximize the benefits of the CustomScoop media monitoring platform, we have rolled out a new support website. It features a knowledge base with answers to many frequently asked questions, along with videos and other content to help new users get started using the service. Of course, we also make it easy to access our customer care specialists using live chat, telephone, or email support.

5

Emailing Results – CustomScoop Help and Support

http://support.customscoop.com/help/emailing-results

Viewing and Managing Results. You can email out results from the account, as often as you wish, to as many people as you wish. In the higher level accounts, you can save a copy of that email to the Documents. To email a result individually. 1 click on the Email icon (envelope):. 2 please note that you can choose email addresses from your Address Book. By clicking on the To button. Please also note that you can include a cc or a bcc by clicking on More Options . Clicking on Preview enables you to:. Workin...

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customscoop.com

Media Monitoring Service | CustomScoop

http://www.customscoop.com/products/media-monitoring-service

E-Books and White Papers. E-Books and White Papers. All-in-One News and Social Solution. CustomScoop’s Media Monitoring Services provides all-in-one online news and social media coverage in a 24/7 dashboard. It combines powerful search technology with analysis and distribution tools to allow for comprehensive reporting of the topics and issues that matter to you. Listen to Social Conversations. Measure PR and Marketing Effectiveness. Automate Daily, Weekly and Monthly Reports. Get started with a. You can...

customscoop.com

Agency Partner Program | CustomScoop

http://www.customscoop.com/products/agency-partner-program

E-Books and White Papers. E-Books and White Papers. Customized Solutions for All Your Needs. CustomScoop partners with public relations, government affairs, marketing, and others to deliver customized solutions that meet the unique needs of service providers. Since CustomScoop was founded by professional communicators, we understand the things that will make our platform effective and affordable for firms of all sizes — from solo practitioners to multinational agencies. Many agencies prepare daily and we...

customscoop.com

API Data Access | CustomScoop

http://www.customscoop.com/products/media-monitoring-api

E-Books and White Papers. E-Books and White Papers. Timely Data to Power Your Applications. Each day, we index millions of pieces of news and social media content across the web to deliver fast, accurate results for our clients. All of our customers enjoy 24/7 access to a personalized media monitoring dashboard and email alerts. The data feed we provide our API Partners includes headline, byline, source name, source type, URL, matching keywords, and more. Since the earliest days of CustomScoop, we have p...

customscoop.com

Resources | CustomScoop

http://www.customscoop.com/resources

E-Books and White Papers. E-Books and White Papers. The CustomScoop Community is made up of professionals around the world who utilize media to achieve business goals. Below are some of the free tools we provide to that community to help them get even more from media. E-Books and White Papers. CustomScoop’s Bullseye Blog. Get your first results in less than 5 minutes. Start Free Trial Now. Plans & Pricing. Latest from Media Bullseye. Using media monitoring for CSR efforts.

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Leadership | CustomScoop

http://www.customscoop.com/company/leadership

E-Books and White Papers. E-Books and White Papers. Company Leadership Driven by Experience. Vice President of Technology. Kate Timmons is the Director of Operations. Kate has been with CustomScoop since 2006, working with Communications and PR Professionals to enhance their media monitoring projects and goals. Kate earned her B.A. in Sociology from Worcester State College and lives in the Greater Boston area. Get your first results in less than 5 minutes. Start Free Trial Now. Plans & Pricing.

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e-Books and White Papers | CustomScoop

http://www.customscoop.com/resources/white-papers

E-Books and White Papers. E-Books and White Papers. E-Books and White Papers. Industry Best Practices from Our Team. There’s no better time to learn about how other organizations tackle the issues you face. The white papers below are just some of the things we’ve learned being a media monitoring service provider for public relations and marketing professionals around the world. Best of all – they’re free to download. The Media Monitoring Checklist. Choosing the Right Media Monitoring and Analysis Solution.

customscoop.com

Executive News Briefings | CustomScoop

http://www.customscoop.com/products/executive-news-briefings

E-Books and White Papers. E-Books and White Papers. Because Your Time is Valuable. The proliferation of news and information sites can mean significant volume on the issues important to you but who has time to read and sort through all of that coverage? The answer is CustomScoop’s Professional Services team. We’ll deliver the news you need so you can spend your time acting on it, instead of sifting through it. Customized Intelligence for Leaders. CustomScoop has a long track record providing personalized...

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About | CustomScoop

http://www.customscoop.com/company/about

E-Books and White Papers. E-Books and White Papers. About Us A History of Delivering Media Intelligence. CustomScoop, a leader in Media Intelligence. Delivers customizable media monitoring technology and analysis to its customers in Public Relations, Sales, Marketing, Investor Relations, and Competitive Intelligence. Get your first results in less than 5 minutes. Start Free Trial Now. Plans & Pricing. Latest from Media Bullseye. 62 Communications and Public Relations Jobs Available Now.

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Careers | CustomScoop

http://www.customscoop.com/company/careers

E-Books and White Papers. E-Books and White Papers. Careers @ CustomScoop Your Future Starts Here. Join the CustomScoop Team. Send a cover letter and resume to jobs@customscoop.com. Inside Sales Representative/Account Manager. Get your first results in less than 5 minutes. Start Free Trial Now. Plans & Pricing. Latest from Media Bullseye. Using media monitoring for CSR efforts. 62 Communications and Public Relations Jobs Available Now. John Oliver and the future of newspapers.

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CustomScoop Help and Support

All-in-One News and Social Media Monitoring. Get the answers to all of your questions right here. Discover information about all of our features, including tips, tricks, and how-to advice. You'll find answers to the most commonly asked questions here, easily accessible by searching or browsing. Get quick answers to your specific questions. Our team of experts stands ready to help you configure your searches, learn how to use specific features, or implement best practices for your account. June 12, 2014.

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