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eStreamDesk

Solutions and FAQs 9. EStreamDesk Not Affected by Heartbleed Security Flaw. Submitted 4/14/2014 in Announcements. A few days ago, it was announced that there is a major vulnerability in OpenSSL, known as Heartbleed. eStreamDesk customers will not be affected by this vulnerability as our servers do not use OpenSSL for SSL/TLS. Submitted 3/26/2014 in Announcements. We are happy to announce the latest eStreamDesk update! The new features include:. Hourly rules that run only during business hours. For exampl...

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Solutions and FAQs 9. EStreamDesk Not Affected by Heartbleed Security Flaw. Submitted 4/14/2014 in Announcements. A few days ago, it was announced that there is a major vulnerability in OpenSSL, known as Heartbleed. eStreamDesk customers will not be affected by this vulnerability as our servers do not use OpenSSL for SSL/TLS. Submitted 3/26/2014 in Announcements. We are happy to announce the latest eStreamDesk update! The new features include:. Hourly rules that run only during business hours. For exampl...

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eStreamDesk | support.estreamdesk.com Reviews

https://support.estreamdesk.com

Solutions and FAQs 9. EStreamDesk Not Affected by Heartbleed Security Flaw. Submitted 4/14/2014 in Announcements. A few days ago, it was announced that there is a major vulnerability in OpenSSL, known as Heartbleed. eStreamDesk customers will not be affected by this vulnerability as our servers do not use OpenSSL for SSL/TLS. Submitted 3/26/2014 in Announcements. We are happy to announce the latest eStreamDesk update! The new features include:. Hourly rules that run only during business hours. For exampl...

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support.estreamdesk.com

1

eStreamDesk - Articles

https://support.estreamdesk.com/forums/43689

Solutions and FAQs 9. Useful articles about helpdesks, customer support and happy customers. 5 Tips for Great Sales. 8 Customer Service Small Things That Make Big Impression pt. 2. 8 Customer Service Small Things That Make Big Impression pt.1. 5 Ways to Increase Sales. 10 Ways to Attract New Clients pt.2. 10 Ways to Attract New Clients pt.1. 3 Ways to Attract New Customers and Keep Old Ones. 15 Skills Every Customer Service Employee Should Have pt.3. 3 Steps to Dealing With an Angry Customer. What Every ...

2

eStreamDesk - How to assign tickets to different departments?

https://support.estreamdesk.com/forums/13/topics/2477

Solutions and FAQs 9. How to assign tickets to different departments? How to assign tickets to different departments? Submitted 7/26/2010 by Level 2 Support. You can forward as many e-mails as you need to your account - s. To dynamically add labels to the tickets created you simply add the label to your eStreamDesk. E-mail address. For example you might want to forward. This way all tickets created from. Will have the label sales. Label to your Sales department. Label to your Support department.

3

eStreamDesk - How to forward my e-mails to automatically create tickets?

https://support.estreamdesk.com/forums/13/topics/32

Solutions and FAQs 9. How to forward my e-mails to automatically create tickets? How to forward my e-mails to automatically create tickets? Submitted 5/13/2009 by Level 2 Support. Each account comes with a personalized e-mail address. If your account is mycompany.estreamdesk.com. Then your e-mail will be mycompany@estreamdesk.com. All e-mails sent to your eStreamDesk e-mail address will be automatically converted to tickets. Forwarding mail in GMail. Forwarding mail in Exchange.

4

eStreamDesk - Announcements

https://support.estreamdesk.com/forums/12

Solutions and FAQs 9. Announcements about new versions and important updates. EStreamDesk Not Affected by 'Heartbleed' Security Flaw. EStreamDesk now integrates with Zapier. Service Issue Overview October 26, 2012. New social networks integration and pricing. New agent access levels. EStream will attend CeBIT 2012 fair. New Year's Greetings from eStream. Automatic knowledge base article suggestions. New themes and customization options. Support for custom ticket fields! Announcing free and paid plans.

5

eStreamDesk - Examples of bad customer service

https://support.estreamdesk.com/forums/43689/topics/18715

Solutions and FAQs 9. Examples of bad customer service. Examples of bad customer service. Submitted 6/28/2012 by Level 2 Support. The recent articles weve written were to show how can you improve customer service and how important it is to maintain the best of it that you can. With this one we will show you some examples of poor customer service that you must avoid at any cost. 1 Calling up a call center and pushing buttons for 30 minutes to speak with a consultant. Make sure that if there is any chance ...

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estreamdesk.com

eStreamDesk :: Online Helpdesk Software

http://www.estreamdesk.com/Features.aspx

Create a truly AWESOME customer service experience. EStreamDesk includes a host of features that'll have your customers singing with delirious joy at your unrivalled service. Intuitive workflow rules engine gives you the ability to automate support ticket escalation, email notifications and more. EStreamDesk integrates directly with Facebook. Each Facebook post and message becomes a support ticket. Never miss updating your Facebook business page again. Save time on answering the same questions over and o...

estreamdesk.com

eStreamDesk :: Online Helpdesk Software

http://www.estreamdesk.com/Pricing.aspx

Transform Your Inbox Into a Well-Oiled Customer Service Machine. I've been looking for an offsite support system for my clients and this is perfect. It'll save me the trouble of setting up another server just for support and it handles all the email. I haven't seen anything else that compares. Small Business plan plus:. You can change and customize your plan anytime. Try it free for 30 days (no credit card required for trial). Start my free trial. What happens when I start the 30 day free trial?

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Solutions and FAQs 9. EStreamDesk Not Affected by Heartbleed Security Flaw. Submitted 4/14/2014 in Announcements. A few days ago, it was announced that there is a major vulnerability in OpenSSL, known as Heartbleed. eStreamDesk customers will not be affected by this vulnerability as our servers do not use OpenSSL for SSL/TLS. Submitted 3/26/2014 in Announcements. We are happy to announce the latest eStreamDesk update! The new features include:. Hourly rules that run only during business hours. For exampl...

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