SaaS Metrics and Analytics. Am I losing high-value customers? Best Practices for Using Stripe API. How to use ARPU. Why do I need 3 Churn Rates? Average Revenue Per User - ARPU. Expansion vs. Upgrade, the Difference. Monthly Recurring Revenue - MRR. My numbers aren't what I expected - Why? Booking of Capacity-Based Charges. How to read the Weekly Email Report. How to read the Annual Report.
http://support.firstofficer.io/
TODAY'S RATING
>1,000,000
Date Range
HIGHEST TRAFFIC ON
Saturday
LOAD TIME
0.4 seconds
PAGES IN
THIS WEBSITE
20
SSL
EXTERNAL LINKS
17
SITE IP
23.235.46.133
LOAD TIME
0.431 sec
SCORE
6.2
FirstOfficer.io | support.firstofficer.io Reviews
https://support.firstofficer.io
SaaS Metrics and Analytics. Am I losing high-value customers? Best Practices for Using Stripe API. How to use ARPU. Why do I need 3 Churn Rates? Average Revenue Per User - ARPU. Expansion vs. Upgrade, the Difference. Monthly Recurring Revenue - MRR. My numbers aren't what I expected - Why? Booking of Capacity-Based Charges. How to read the Weekly Email Report. How to read the Annual Report.
support.firstofficer.io
FirstOfficer.io - How to read the Annual Report
http://support.firstofficer.io/docs/annual-report
This article takes 2 minutes to read. How to read the Annual Report. Report does not contain any drill-downs, but each graph has additional information in tooltips. Graph series data can be hidden by clicking a series name in the legend. The report isn't "closed" - it will continue to update as long as you get refunds, restored payments or other events that affect the numbers. Lists some of the key data this and previous year. Change-% shows what is the percentual change compared to the previous year.
FirstOfficer.io - Best Practices for Using Stripe API
http://support.firstofficer.io/docs/stripe-api-best-practices
This article takes 3 minutes to read. Best Practices for Using Stripe API. There are some things you shouldn't do with the Stripe API, if you want your analytics to work out-of-the-box. These are valid ways to use the API and some of them are presented in Stripe documentation - but they can break your metrics. In some cases the data can be patched to get the metrics right, but that's always extra effort for you. 1 Don't lose money when refunding prorated subscriptions. Delete/close the old subscription.
FirstOfficer.io - Importing Non-Stripe Payments
http://support.firstofficer.io/docs/importing-non-stripe-payments
How to Import Non-Stripe Payments. At the moment you can only import payments one-by-one through the user interface. To import payments, select 'Import Non-Stripe Payments' from your account page:. Creating and Selecting Customers. You can import new payments for your existing customers (from Stripe) or create new customers on the run. If you want to create a new customer, type their email in the Customer Email field and select the "Add" option that appears as the first choice:. If you need a custom leng...
FirstOfficer.io - Prepaid MRR
http://support.firstofficer.io/saas-metrics/prepaid-mrr
Prepaid MRR is the total recurring revenue you have collected from customers, but haven't provided the service for yet. Prepaid MRR is the money you'd have to pay back if all your annual subscribers would cancel and request a full refund for the months they haven't used yet. Estimate the upcoming cost to serve annual subscribers. Having customers in long-term plans is a good thing, so you'll want the prepaid MRR to be as high as possible. Am I losing high-value customers? How to use ARPU.
FirstOfficer.io - SaaS Metrics Glossary
http://support.firstofficer.io/saas-metrics/saas-metrics-glossary
Average Contract Length, Average Customer Lifespan. 1 / Customer Churn Rate. When calculating the CLTV. Monthly Subscription Price x 12. But several definitions exist. One approach is to cap CLTV. Average Revenue Per User. In practice this can be anything from Average Revenue per Seat to Average Revenue per Paying Account. For SaaS, it's most often Average MRR per Subscription. Details, usage and formulas: ARPU Cheat Sheet. Or Annual Run Rate. When estimating future ARR for a single month:. People someti...
TOTAL PAGES IN THIS WEBSITE
20
FirstOfficer.io - What is Deferred Revenue and why your startup needs to know it?
http://blog.firstofficer.io/articles/what-is-deferred-revenue-and-why
What is Deferred Revenue and why your startup needs to know it? Ago - 5 min read - GET FREE UPDATES OF NEW POSTS HERE. This post has been moved to the Turbine Room blog and you can read it here. Learn SaaS Metrics in Bite-Sized Pieces. Here's why You should focus on acquisition, not on churn.
FirstOfficer.io
http://blog.firstofficer.io/join
I send out a newsletter with actionable tips for growing your business, education about SaaS metrics and announcements of new product features. Get new posts via email:.
FirstOfficer.io - Learn SaaS Metrics in Bite-Sized Pieces
http://blog.firstofficer.io/articles/learn-saas-metrics-in-bite-sized-pieces
Learn SaaS Metrics in Bite-Sized Pieces. Ago - GET FREE UPDATES OF NEW POSTS HERE. Would you like to get some tips, tricks and inspiration on how to use SaaS metrics in practice? I've compiled a set of tiny tips on metrics and finances into an email course. Join the Bite-Sized Metrics course here. The course assumes you already know the basics. If you need a quick recap of the metrics and abbreviations, you can get that from the SaaS Metrics Glossary.
FirstOfficer.io - 3 Ways to Become a Better Businessman
http://blog.firstofficer.io/articles/3-ways-to-become-a-better-businessman
3 Ways to Become a Better Businessman. Ago - GET FREE UPDATES OF NEW POSTS HERE. How do you grow as a businessman? Are there any shortcuts? During the last year I’ve grown, but I’ve also had a prime seat to watch others grow. I’ve seen patterns in how successful businessmen approach things differently. My highly unscientific finding is that to grow as a businessman, one needs to grow in at least these 3 areas:. Learn the essential traits. Learn to learn better. Learn to manage resources better. Since, I’...
FirstOfficer.io
http://blog.firstofficer.io/bite-sized-metrics
Free email course on SaaS Metrics. Get itty-bitty tips and tricks on how to use your metrics in practice. In 3 weeks, you've learned a ton without breaking a sweat. Just drop your email below:. We will never spam you or share your email address.
FirstOfficer.io - Monthly to annual - is it an upgrade or downgrade?
http://blog.firstofficer.io/articles/monthly-to-annual-upgrades
Monthly to annual - is it an upgrade or downgrade? Ago - 1 min read - GET FREE UPDATES OF NEW POSTS HERE. Monthly plans usually have higher per-month price than annual plans. So when customers move from monthly to annual plans, you lose MRR. Based on that, is the move an upgrade or a downgrade? You get to choose. There’s some art in calculating the metrics. Let’s make it a downgrade. Your point of view: Upgrades should never be a negative number - I can’t be winning if I lose MRR, right?
FirstOfficer.io - Your LTV is wrong if you forget that you excluded these customers
http://blog.firstofficer.io/articles/your-ltv-is-wrong-if
Your LTV is wrong if you forget that you excluded these customers. Ago - 5 min read - GET FREE UPDATES OF NEW POSTS HERE. One of my favorite churn reduction experts, Lincoln Murphy, recently published a fine article about customizations in your churn rate: Your SaaS Metrics Are Wrong if You Include These Customers. This post adds a couple of important details that you should know about. What to do with customers who can't churn? Different customer definitions produce two different churn rates. Lincoln al...
FirstOfficer.io - The Month of The Bloated Expectations
http://blog.firstofficer.io/articles/month-of-bloated-expectations
The Month of The Bloated Expectations. Ago - GET FREE UPDATES OF NEW POSTS HERE. February has just 28 days. You probably have customers whose subscriptions were due at 28th, 29th, 30th and 31th. In February all those people got charged at 28th. That means you've got 4 days worth of recurring revenue booked to a single day. Except that the peak at Feb 28th will trigger a problem in so called rolling metrics. In March, the apps that are based on rolling metrics do this fun thing:. See that huge dip in MRR?
TOTAL LINKS TO THIS WEBSITE
17
First Base Websites :: Support Ticket System
Welcome to the support center. In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required. Open A New Ticket. We provide archives and history of all your support requests complete with responses.
support.firstbusinessconnects.com
FBC Support Portal
Back to Main Site. You are now in the Client Support Portal. You can click BACK TO MAIN MENU. To return to main corporate website. If you have been supplied with a Client or Partner Login you can access the site by logging in below. To make a support query or view the progress and outcome and record of your queries please see the menu option for SUPPORT TICKETS. Your can view your; invoices, credits, statements and account information in BILLING. Mobile and Social Media. Mobile and Social Media.
First Choice Marine Control Panel
Absolute Control Panel XE V1.0. Developed by XIGLA SOFTWARE.
Firstcom Technical Support Site
Skip to content ↓. We believe that the only thing as important as ‘real music’ is ‘real service’. The technical gurus at FirstCom Music have created this support site to provide our clients with a fast, easy way to research technical issues they might have when using our website. This site will be updated frequently with new technical documents and information. Please feel free to browse the ‘support topic’ links for information. Our offices will be closed from 1:00pm on December 24.
FirstMagic@Palantir Information Systems: Welcome
Welcome to FirstMagic Support! The support pages are now split into two areas. Please choose an option below:. Go to FirstMagic 2.0 Support. Go to FirstMagic 1 Support.
FirstOfficer.io
SaaS Metrics and Analytics. Am I losing high-value customers? Best Practices for Using Stripe API. How to use ARPU. Why do I need 3 Churn Rates? Average Revenue Per User - ARPU. Expansion vs. Upgrade, the Difference. Monthly Recurring Revenue - MRR. My numbers aren't what I expected - Why? Booking of Capacity-Based Charges. How to read the Weekly Email Report. How to read the Annual Report.
Support Portal
Please choose an issue -. Submit your issue and download Bomgar. Bomgar Remote Desktop Support Software.
Firstserv Ltd - Powered by Kayako Fusion Help Desk Software
English (U.S.). Managed dedicated servers (3). Unmanaged Dedicated Servers (3). Intrusion Detection and DDoS service (1). No information available in this view.
ファーストサーバ サポートWEB
重要 ISC BIND 9 サービス運用妨害の脆弱性 (CVE-2015-5477) に関するご案内. ファーストサーバ、新ブランド Zenlogic にてクラウドベースのホスティングサービスの提供を開始 ヤフーの IaaS 上でレンタルサーバーの仕組みを刷新. サイボウズ Office on cybozu.com の取扱い開始と. サイボウズ Office 9 for ASP の新規お申込み受付け終了のご案内. サービスご利用中の わからない 困った などのトラブルを解決します。
osTicket :: Support Ticket System
Guest User Sign In. Open a New Ticket. Welcome to the Support Center. In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket. Open a New Ticket. Open a New Ticket. Helpdesk software - powered by osTicket.
