support.phonetree.com

Support Library

Browse the Support Library for answers to the most common questions related to PhoneTree on-site solutions. Articles are organized primarily by product, but you can search on any combination of keywords. Can’t find what you need? Clients with an active Annual Support Agreement. ASA) can speak with a support technician free of charge between 8:30am 5:30pm EST. To check on the status of your ASA, please call James Whitehead at 800.951.8733 ext.1012. How can we improve PhoneTree solutions? VoiceWave Plus: P...

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Browse the Support Library for answers to the most common questions related to PhoneTree on-site solutions. Articles are organized primarily by product, but you can search on any combination of keywords. Can’t find what you need? Clients with an active Annual Support Agreement. ASA) can speak with a support technician free of charge between 8:30am 5:30pm EST. To check on the status of your ASA, please call James Whitehead at 800.951.8733 ext.1012. How can we improve PhoneTree solutions? VoiceWave Plus: P...

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3 data file help

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Support Library | support.phonetree.com Reviews

https://support.phonetree.com

Browse the Support Library for answers to the most common questions related to PhoneTree on-site solutions. Articles are organized primarily by product, but you can search on any combination of keywords. Can’t find what you need? Clients with an active Annual Support Agreement. ASA) can speak with a support technician free of charge between 8:30am 5:30pm EST. To check on the status of your ASA, please call James Whitehead at 800.951.8733 ext.1012. How can we improve PhoneTree solutions? VoiceWave Plus: P...

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support.phonetree.com

1

What Does "OGM Too Long" Mean? – Support Library

http://support.phonetree.com/knowledgebase/articles/586881-what-does-ogm-too-long-mean

What Does OGM Too Long Mean? When PhoneTree dials, connects and detects a answering machine, PhoneTree will allow the answering machine to start delivering its message up to the amount of time specified in the "setups" of PhoneTree. These can also include non-standard telephone company messages. The default setting for "MAX ANS MACHINE OGM (sec)" is 25 seconds, but you can increase it to 39 seconds to provide more time for the "called answering machine" to complete its message. This article was helpful.

2

What Does "Bad Name/Phone" Mean? – Support Library

http://support.phonetree.com/knowledgebase/articles/586671-what-does-bad-name-phone-mean

What Does Bad Name/Phone Mean? The Call Status "Bad Name/Phone" appears for one of the patients on my call list. Was a call made to this patient? This status indicates that the Patient Name and/or Patient Phone fields for this patient were blank on your practice management data file when it was imported into PhoneTree. Whenever either field is blank, PhoneTree will not attempt to call this patient. If you use one of our hosted or cloud-based solutions, you will not be charged for this call.

3

What Does "Hung Up Early" Mean? – Support Library

http://support.phonetree.com/knowledgebase/articles/587409-what-does-hung-up-early-mean

What Does Hung Up Early Mean? This article was helpful. Flag this article as inaccurate. Flag this article as inaccurate. New and returning users may sign in. Or sign in with. I agree to the terms of service. Our hours of operation are Monday-Friday, 8:30am-5:30pm EST. If you do not find the answer you are looking for, please use the Contact Support form to submit a ticket. What Does Hung Up Early Mean? What Does Telco Msg and/or Busy After Voice Mean? What Does Bad Name/Phone Mean?

4

Data File Help – Support Library

http://support.phonetree.com/knowledgebase/articles/654928-data-file-help

Larr; Manuals, Utilities and Videos. Below are the instructions to create various data files from your practice management system. Once you have created the data files, PhoneTree reads the files to make your calls. Where applicable, these instructions show how to create a 90-day file, in addition to the daily data file. The 90-day file is simply used for configuration purposes, encompassing a larger sample set to show all possible variables. The other data files are used for other applications. Manuals, ...

5

Healthcare Help – Support Library

http://support.phonetree.com/knowledgebase/articles/685506-healthcare-help

Larr; Manuals, Utilities and Videos. Listed below are installation instructions, user guides and help documents for our healthcare solutions. For further assistance, contact our product support staff using our Contact Support form or by calling 800.555.0559. To download: Right-click on a link and select "Save Target As." or "Save link as.". Each download will require Adobe Reader 9 or newer. Backing Up/Restoring Your PhoneTree System. Cancelling a Hosted Call Job. Editing Message Variables and Map Strings.

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Support Library

Browse the Support Library for answers to the most common questions related to PhoneTree on-site solutions. Articles are organized primarily by product, but you can search on any combination of keywords. Can’t find what you need? Clients with an active Annual Support Agreement. ASA) can speak with a support technician free of charge between 8:30am 5:30pm EST. To check on the status of your ASA, please call James Whitehead at 800.951.8733 ext.1012. How can we improve PhoneTree solutions? VoiceWave Plus: P...

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