support.sherpadesk.com

HelpDesk Support | SherpaDesk

How Can We Help. Create a Support Email Address. 10 August, 2015. Diliadys - 1 posts. How can I track my kd. Invoicing for QuickBooks Desktop. Is there a way to combine tickets if the user has submitted multiple tickets? Integrating Active Directory LDAP. Create Dynamic Ticket Forms. Locating Authentication Token (API). Create a Support Email Address. Create Gmail alias forwarding emails into SherpaDesk. Email Parser Forward Setup for Google Corporate. Forward Office 365 Email into SherpaDesk.

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HelpDesk Support | SherpaDesk | support.sherpadesk.com Reviews

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How Can We Help. Create a Support Email Address. 10 August, 2015. Diliadys - 1 posts. How can I track my kd. Invoicing for QuickBooks Desktop. Is there a way to combine tickets if the user has submitted multiple tickets? Integrating Active Directory LDAP. Create Dynamic Ticket Forms. Locating Authentication Token (API). Create a Support Email Address. Create Gmail alias forwarding emails into SherpaDesk. Email Parser Forward Setup for Google Corporate. Forward Office 365 Email into SherpaDesk.

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1 start free

2 getting started

3 remote desktop features

4 email

5 email parser commands

6 questions

7 sherpadesk

8 security overview

9 account manager overview

10 time and billing

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HelpDesk Support | SherpaDesk | support.sherpadesk.com Reviews

https://support.sherpadesk.com

How Can We Help. Create a Support Email Address. 10 August, 2015. Diliadys - 1 posts. How can I track my kd. Invoicing for QuickBooks Desktop. Is there a way to combine tickets if the user has submitted multiple tickets? Integrating Active Directory LDAP. Create Dynamic Ticket Forms. Locating Authentication Token (API). Create a Support Email Address. Create Gmail alias forwarding emails into SherpaDesk. Email Parser Forward Setup for Google Corporate. Forward Office 365 Email into SherpaDesk.

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support.sherpadesk.com

1

Email Parser Commands - SherpaDesk

https://support.sherpadesk.com/article/gdo0f2/email-parser-commands

How Can We Help. Used to close a ticket. Reopens a closed ticket. Comfirms a closed ticket. Places a ticket "on hold". Transfers the ticket to yourself as the technician. Also used to pickup a ticket from a support queue. XXX = {emailAddress LastName Full Name Me}. This command changes the user of the ticket using the email address of the user. You can also use the user's last name if there is only one user with that last name, else you should supply the full name. XXX = {emailAddress LastName Full Name}.

2

Create Dynamic Ticket Forms - SherpaDesk

https://support.sherpadesk.com/article/hmwvxi/create-dynamic-ticket-forms

How Can We Help. Create Dynamic Ticket Forms. SherpaDesk allows you to create dynamic ticket forms based on the different types of issues the end user is having. You will be able to create and assign multiple fields for each Class and Sub-Class within your system. To set up your Classes you will need to go to Configuration Classes. There are 4 types of custom fields:. Single line) - Creates a basic text field for shorter responses. Multi line) - Creates a basic text box for longer responses. MassChalleng...

3

Create a Support Email Address - SherpaDesk

https://support.sherpadesk.com/article/ea3em8/create-a-support-email-address

How Can We Help. Create a Support Email Address. SherpaDesk leverages email to support a lot of activity within the system. One of the main features is the ability to create new tickets via email. Organizations will be able to create a support email (i.e. support@yourcompany.com. Using your domain to create new tickets in your system. Email forwarding is found under the the Configuration Email section you will see a section labeled Email Parser DropBox. I found this article helpful. ( 3. 10 August, 2015.

4

Is there a way to combine tickets if the user has submitted multiple tickets? - SherpaDesk

https://support.sherpadesk.com/article/iz1gtg/is-there-a-way-to-combine-tickets-if-the-user-has-submitted-multiple-tickets

How Can We Help. Is there a way to combine tickets if the user has submitted multiple tickets? Is there a way to combine tickets if the user has submitted multiple tickets. 23 April, 2015. You may need to turn the feature ON. If you go to Configuration Tickets and then go check the box ‘Related Tickets’. Once you have this turned on you will have an option in the ticket details to ‘Relate’ tickets. You can do a search to join the tickets together. 23 April, 2015. 23 April, 2015. 15 December, 2014. Your e...

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SherpaDesk Support

https://support.sherpadesk.com/article/9jm48g/security-overview

How Can We Help. Is there a way to combine tickets if the user has submitted multiple tickets? How do I filter the work orders by location so that I can print all of them for a specific site. How do I change the name of technician on an existing work order? Integrating Active Directory LDAP. Invoicing for QuickBooks Desktop. Locating Authentication Token (API). Create a Support Email Address. Create Gmail alias forwarding emails into SherpaDesk. Email Parser Forward Setup for Google Corporate.

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sherpadesk.com

We are Hiring | SherpaDesk

http://www.sherpadesk.com/careers

The purpose of the position is to establish a deep understanding of the SherpaDesk solution in order to assist in customer request resolutions. The position will be focused in assisting in resolving issues and creating support resources that allow end users to resolve issues on their own. The position will also be focused on many other facets of the company from web design and implementation, UI, UX, feature development, and product support. Communications Manager Atlanta, Georgia. Work closely with exec...

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Blog | SherpaDesk

http://www.sherpadesk.com/blog

Optimizing our mobile Ionic 2 (Angular 2): Speed up the initial loading time. This is the second post in a series on we went about optimizing a fully functional professional service platform solution using Ionic 2 (Angular 2) for our production mobile app. ( First Part. When we started, the original app initially took up to 5-8 seconds to boot. This was way too much time for a mobile app. There was also the need to load several libraries (i.e. Reflect.js, Zone.js). How to handle javascript. Sass is very ...

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Customer Management Software Pricing | SherpaDesk

http://www.sherpadesk.com/pricing

SherpaDesk Grows with Your Business. We understand sometimes you just need something to get you started. That’s why every. SherpaDesk account includes your first user FREE. You can add users easily for just. 39 per month as your company grows. No Credit Card Required. With SherpaDesk you get. IPhone and Android compatibility. Data import and export. 999% uptime and 24/7 monitoring. Daily data backup and 128-bit security. Q: Which options should I choose? A: All plans start with 1 free tech license. A: Al...

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Start Your Climb to Build a More Powerful Business | SherpaDesk

http://www.sherpadesk.com/start-your-climb

Ready to simplify supporting customers, tracking time and generating invoices? Get a Free Account Now! Sign up for a SherpaDesk account with your first user free. Add new users for just $39 per month as your business needs grow. This Url is already in use or incorrect. Get Started For Free. How Did You Hear About Us? How Many Techs Do You Have? Start Free Trial Now. 100% privacy guarantee. No Credit Card Required. By clicking the button above I agree to. Q: Which options should I choose? A: You’ll be dir...

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HelpDesk Support | SherpaDesk

How Can We Help. Create a Support Email Address. 10 August, 2015. Diliadys - 1 posts. How can I track my kd. Invoicing for QuickBooks Desktop. Is there a way to combine tickets if the user has submitted multiple tickets? Integrating Active Directory LDAP. Create Dynamic Ticket Forms. Locating Authentication Token (API). Create a Support Email Address. Create Gmail alias forwarding emails into SherpaDesk. Email Parser Forward Setup for Google Corporate. Forward Office 365 Email into SherpaDesk.

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Call : 1 (855) 780-0955. Call : 1 (888) 567-6610. A hosted entreprise-grade communication and collaboration solution. Access the Microsoft Office tools from virtually anywhere. Complete email encryption and archiving solutions for Hosted Exchange 2013. Instant messaging and collaboration tool for the workplace. Reliable SharePoint hosting services. Dedicated servers, full control and customization. Cloud backup and recovery solution. Optimized SQL Server databases for your enteprise applications. How to ...

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