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XMedius Cloud Help Center

Welcome to the XMedius Cloud Help Center. Regular support is available during normal business hours from 8:30 AM to 5:30 PM local time, by phone, E-mail or Web. Support for urgent or critical issues is available 24/7. Note: Emergency after hour request sent via email must include the keyword Urgent or Critical in order to be properly escalated. Email: support.cloud@xmedius.com. Phone: 1-855-867-5065 (North America) 33 (0)1 70 92 13 13 (Europe). Web: Submit a request. XMedius Cloud Updates XMediusFAX.

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Welcome to the XMedius Cloud Help Center. Regular support is available during normal business hours from 8:30 AM to 5:30 PM local time, by phone, E-mail or Web. Support for urgent or critical issues is available 24/7. Note: Emergency after hour request sent via email must include the keyword Urgent or Critical in order to be properly escalated. Email: support.cloud@xmedius.com. Phone: 1-855-867-5065 (North America) 33 (0)1 70 92 13 13 (Europe). Web: Submit a request. XMedius Cloud Updates XMediusFAX.
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XMedius Cloud Help Center | support.xmedius.com Reviews

https://support.xmedius.com

Welcome to the XMedius Cloud Help Center. Regular support is available during normal business hours from 8:30 AM to 5:30 PM local time, by phone, E-mail or Web. Support for urgent or critical issues is available 24/7. Note: Emergency after hour request sent via email must include the keyword Urgent or Critical in order to be properly escalated. Email: support.cloud@xmedius.com. Phone: 1-855-867-5065 (North America) 33 (0)1 70 92 13 13 (Europe). Web: Submit a request. XMedius Cloud Updates XMediusFAX.

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support.xmedius.com support.xmedius.com
1

XMedius Cloud Updates • Complete History (by Date) – XMedius Cloud Help Center

https://support.xmedius.com/hc/en-us/articles/115000180247-XMedius-Cloud-Updates-Complete-History-by-Date-

XMedius Cloud Help Center. XMedius Cloud Updates Complete History (by Date). February 17, 2017 18:15. This article lists the changes of the XMedius Cloud platform and services. The Enterprise Account (unique identifier used among others in Web Portal URLs) can now be defined with as little as 2 characters (minimum). Enterprise Settings now include a section "Account Owner" where information about the person who has authority over the Account can be specified (on demand, by XMedius Team). Sender's fax num...

2

XMedius Cloud Help Center

https://support.xmedius.com/hc/en-us/requests/new

XMedius Cloud Help Center. Please enter the details of your request. A member of our support staff will respond as soon as possible. * * DO NOT attach documents or fax images containing confidential/sensitive information into support tickets. Such documents/faxes, can be later shared with our agents over a secure remote support session or by uploading to our secure FTP site https:/ sftp.xmedius.com. Or drop files here. Please verify that you are human.

3

Latest News – XMedius Cloud Help Center

https://support.xmedius.com/hc/en-us/categories/200208346-Latest-News

XMedius Cloud Help Center. Service operation back to normal. The AWS S3 outage is also affecting the reception of emails through our support platform. Update on the outage of our Fax and SendSecure services on the US platform. Investigating a problem using our Fax and SendSecure services on the US platform. XMedius Cloud services not affected by Cloudbleed/Cloudflare bug. Internal Faxing (loopback) outage on 2017-02-15 affecting US platform. See all 140 articles. See all 8 articles. See all 7 articles.

4

XMedius Cloud Portal Help (+ PDF Download) – XMedius Cloud Help Center

https://support.xmedius.com/hc/en-us/articles/203824566-XMedius-Cloud-Portal-Help-PDF-Download-

XMedius Cloud Help Center. XMedius Cloud Portal Help ( PDF Download). March 02, 2017 20:03. Here are listed the main help topics, for users and administrators, to use the portal and configure the cloud faxing service. Each link below will redirect you to a dedicated Knowledge Base article including detailed information and procedures. Additional topics on specific subjects not listed here can be found by entering keywords in the Help Center search field. Are available from the portal via the Help. Receiv...

5

XMedius Cloud Updates • XMediusSENDSECURE – XMedius Cloud Help Center

https://support.xmedius.com/hc/en-us/articles/115000191208-XMedius-Cloud-Updates-XMediusSENDSECURE

XMedius Cloud Help Center. XMedius Cloud Updates XMediusSENDSECURE. February 17, 2017 18:18. This article lists the changes of the XMediusSENDSECURE service. New version of SendSecure APIs (v2) to support our SDKs. Audit Record PDFs received by email will now properly show up on IOS devices. Various other improvements and security fixes. Improved wrapping of messages in SafeBoxes. Multiple security codes requested in a row are now all valid to access the SafeBox. Web user interface is now tablet-optimized.

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