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Supportbench.com | Customer Service Software | Support Ticket System

Cloud and web based technical and customer support ticketing system by SupportBench. No limit features with a free 30 days trial.

http://www.supportbench.com/

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Supportbench.com | Customer Service Software | Support Ticket System | supportbench.com Reviews
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Cloud and web based technical and customer support ticketing system by SupportBench. No limit features with a free 30 days trial.
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2 features
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4 enterprise features
5 without an enterprise
6 fully configurable slas
7 advanced escalations
8 no compromise analytics
9 take the tour
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Supportbench.com | Customer Service Software | Support Ticket System | supportbench.com Reviews

https://supportbench.com

Cloud and web based technical and customer support ticketing system by SupportBench. No limit features with a free 30 days trial.

INTERNAL PAGES

supportbench.com supportbench.com
1

Supportbench.com | Customer Service Software | Support Ticket System

https://www.supportbench.com/kcs

Cases / Knowledge Base. Customer Satisfaction / NPS. Search for related articles or cases from within a case or article with the click of a button. Articles are closely linked to cases with the same data and fields making finding relevant articles for your agents fast and accurate. Associate articles to cases by linking them while searching, or sending articles to customers. By relating articles, the relevancy of those articles in searches increase and are easily reported on to see exactly how much.

2

Supportbench.com | Customer Service Software | Support Ticket System

https://www.supportbench.com/tour

Cases / Knowledge Base. Customer Satisfaction / NPS. Cases and Knowledge Base. Customer Satisfaction and NPS. Single Pane of Glass. Managing work whether it be a cases, forum posts, integrations, or managing articles are all in one view. The integrated view makes it easy to view other agent work loads, forum posts within your communities, incoming cases within queues, and articles being authored. Work is automatically managed based on the defined SLAs so that you never miss your customer expectations.

3

Supportbench.com | Customer Service Software | Support Ticket System

https://www.supportbench.com/community

Cases / Knowledge Base. Customer Satisfaction / NPS. Cases and Knoweldge Base. Customer Satisfaction and NPS. A community allows your customers to get help from you whether it come from a self service knowledge base, talking to other customers, or taking to you directly by submitting cases. Right out of the box, you can start you community going with:. Case management for agents. Forum Posts Are Cases. There is no longer a differentiation between a support system and community forums.

4

Supportbench.com | Customer Service Software | Support Ticket System

https://www.supportbench.com/calendar

Cases / Knowledge Base. Customer Satisfaction / NPS. Cases and Knoweldge Base. Customer Satisfaction and NPS. Calendaring for Agents and Cases. Keep your schedules and work calendars all in one place. Have agents manage their own calendars, or have team calendars that users in those teams can view or global calendars. Create users with specific roles to manage all your calendar events and create re-occuring events. Create specific categories for your agents to use and better categorize your events.

5

Supportbench.com | Customer Service Software | Support Ticket System

https://www.supportbench.com/pricing

Cases / Knowledge Base. Customer Satisfaction / NPS. Easy to Understand Pricing. Pay for what you use. After the first 14 agents, the cost per agent increases as more agents come online. Support Cost Per Agent. Changing the support level will increase the cost per agent. Estimated Monthly Cost (billed annualy). Estimated Monthly Cost (month-to-month). Supportbench is was created with the goal of empowering companies to deliver on the promises set by their support organizations.

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LINKS TO THIS WEBSITE

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Community

https://support.supportbench.net/article/ar-7-case+fields

A severity is a flat list of descriptions that is used to define the impact of the issue the customer is seeing. By default there are 3 severities, Low, Medium, High. You can change the names of these or add new ones as you desire within the settings - cases - severities section. A state is used to determine the condition of a case. The default states are:. The case is open and currently being worked on. The case is awaiting action by the customer or another action to continue. The case is closed. An out...

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Community

https://support.supportbench.net/article/ar-52-jira+integration

Supportbench integrates with JIRA cloud out of the box allowing your agents to interact with your development teams from one interface. Supportbench allows you to:. Link cases to a JIRA issue. Create a new issue from a case activity. Create new comments within a case on linked JIRA issues. Receive JIRA updates from JIRA issues. Go into the Supportbench settings and search for jira. Click on the JIRA integration. Enter in your cloud credentials and save. Within your JIRA cloud instance, click on addons.

support.supportbench.net support.supportbench.net

Community

https://support.supportbench.net/article/ar-6-interface+overview

The Supportbench interface consists of 2 sections. The header houses all of the global sections within Supportbench. Submit a new case. Manually create a case in Supportbench. Your work queues is an aggregated list of queues marked as a favorite. The number displayed is the open case count currently in your work queues. The command center is where all case, activity, and article lists can be viewed and generated including, owned items, data views, queues, and community forums. Add Comment / Rate.

support.supportbench.net support.supportbench.net

Community

https://support.supportbench.net/article/ar-11-case+creation+interface

The case creation screen is split into 2 sections. This section contains the case properties and is customizable based on the case category. Defines the type of case this is and what policy to use. Quickly find a hot topic going on right now. These topics are pre-created global templates that fill out all of your case details for you. Search for a customer by the company name, contact name or the contact email. Add / Update Company. Select an existing contact for the selected company. Add Comment / Rate.

support.supportbench.net support.supportbench.net

Community

https://support.supportbench.net/article/ar-8-case+policy

A case policy is defined by a case category. A policy is used to define how particular cases should be handled. For instance; if you were supporting a piece of software and the case was a feature request, you could have a case category assignment of Support case - Feature request. This case will now show custom fields related to creating a feature request for product development to action on. Each of the following policies are available:. Define what fields are displayed. Case view / updating.

support.supportbench.net support.supportbench.net

Community

https://support.supportbench.net/article/ar-5-case+categories

A case category is in essence, the definition of your case. The category allows you to create different policies. For your teams or departments depending on what you need. Categories can be hierarchical, or flat, and different items in the system can be locked down based on a category. Items that can be dependant on a category:. Each item above can be created to only be a part of a certain category. A good example of why this is useful is if you have separate. Add Comment / Rate.

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Support Belzebuub | A Campaign of Peace

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Supportbench.com | Customer Service Software | Support Ticket System

Delivering on Your Promises. A system created by customer support for customer support. SIGN UP FOR FREE. SupportBench is as easy as it comes, but as configurable as an enterprise solution. We Grow With You. All features all the time. You pay for your usage not the features. Define SLAs by anything, create as many as you like, and handle multi regional SLAs with ease. Define escalations parameters by case properties and not limit your business processeses. Bring back simplicity in a complex environment.

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Community

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Introduction · Supportbench

Build Your Bench (Free Trial). Create / Update a Case. Assign to Agent or Queue. Returning On Open Policy. Returning On Close Policy. Upload Attachment (HTML5 Form). Create / Update Company. Search for Company by Name. Create / Update Contact. Search for Contact by Name. Create / Update Asset. Search for Assets by Name. Create / Update Article. User Notifications Since X Date. From Email Address List. V:2, id:56565d42c8330e0d00aa1526,api:{auth:required,params:[],results:{codes:[]},settings:,url:},body:Su...

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Support Ben Franklin Kids Today!

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